At Ascend we’re all in the business of selling, installing, supporting and shipping our world class software.<h1>A Bit about the Role:</h1><h2>Provide support to existing Independent Bike Shop (IBD) customers – 25%</h2><ul><li>Complete support requests via phone &amp; e-mail</li><li>Review our regular system updates to maintain a working knowledge of our solutions</li><li>Assist with the creation, review and maintenance of our training and support resources</li><li>Product management &amp; maintenance</li><li>Hardware maintenance, replacement &amp; updates</li></ul><p></p><h2>Provide support to the Trek retail network – 25%</h2><ul><li>Complete support requests via phone &amp; e-mail</li><li>Product management &amp; maintenance</li><li>Training and Process development</li><li>Hardware replacement &amp; updates</li><li>Inventory; pricing updates &amp; product maintenance</li><li>Marketing promotion changes</li></ul><p></p><h2>Expand the Ascend Australia customer base – 10%</h2><ul><li>Gather sales prospects through available channels</li><li>Conduct product demos to sales prospects and supply quotes</li><li>Manage all new customer installations</li><li>Set budgets</li></ul><p></p><h2>Provide support &amp; drive key projects across all areas of the Trek Australia business – 40%</h2><ul><li>Retail &amp; Wholesale efficiency processes</li><li>Inventory projects</li></ul><p></p><h1>What you will bring:</h1><ul><li>Ideal candidates will have telephone-based customer service experience and excellent verbal and written communication skills</li><li>Candidates should have a working knowledge of Ascend, Microsoft peer-to-peer networking, desktop operating systems, and Office programs</li><li>Experience or an interest in general IT troubleshooting and SQL software would be beneficial</li><li>Experience in retail and with retail management systems</li><li>Some Project Management experience a plus</li><li>Candidates must be available for occasional out of hours and weekend support work. They should also be available for occasional travel</li><li>Successful team members are positive and calm in a busy environment. They do more than is asked of them and they work well on their own.</li></ul><p></p><p>If this sounds like you put your hand up! For a confidential conversation reach out to HR. This role is a Canberra based role.</p>

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<div id="ember560" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Trek is a place where you&rsquo;re valued for being you. If you&rsquo;re really into bikes, that&rsquo;s great. If you&rsquo;re not (yet), that&rsquo;s great too. Because there&rsquo;s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It&rsquo;s what makes us who we are. At Trek, there's only one standard you have to meet - love. Learn more of why Trek is a Great Place to Work: trekbikes.com/careers</span></div>
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Ascend Manager, Australia

About the Job

About the Company

Trek Bicycle Corp (Australia)

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