<div><b style="font-size:18px;">What we do. </b><span style="font-size:18px;">Electric Car Leasing </span></div><div><br></div><div><b style="font-size:18px;">Why we do it.</b><span style="font-size:18px;"> Greener. Fairer. Future.</span></div><div><br></div><div><br></div><div><span style="font-size:13.5pt;">We’re looking for an incredibly talented Team Lead to join our growing Customer Operations team.</span></div><div><br></div><div><span style="font-size:13.5pt;">You’ll be expected to lead your team independently and take full ownership of its results, communicate well across the organisation and be passionate about the goals we are trying to achieve.</span></div><div><br></div><div><span style="font-size:13.5pt;">You will be leading from the front so we are looking for somebody who has the skills to influence, motivate and inspire their team.</span></div><div> </div><br><br><h3>What you'll do...</h3><ul><li>Manage a team of up to 10 customer operations specialists to deliver an exceptional customer journey from start to finish</li><li>Oversee the day-to-day operational functions including but not limited to: Team management / Operational reporting / Building relationship with third parties / Industry compliance</li><li>Enable your team to deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets</li><li>Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work</li><li>Constantly look for improvements in our processes and work with stakeholders to deliver on action plans</li><li>Help expand our team by supporting our onboarding and recruitment strategy</li><li>Model and embody our culture to ensure your team lives by our company values</li><li>Own the resolution of escalations and complaints raised by your team’s customers</li></ul><h3>What you'll need...</h3><ul><li>Proven ability to lead and motivate teams effectively - this is vital!</li><li>Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.</li><li>You show up for others and get the best out of the people around you by creating a supportive team environment.</li><li>You are resilient and adaptable - you’re positive and proactive and energised by working in a fast-paced environment characterised by constant change</li><li>You have a bias to action and proactively take ownership (particularly when dealing with problems)</li><li>Previous knowledge of EVs/the automotive industry is a bonus, but not required</li></ul><h3>Why else you'll love it here</h3><ul><li><b>Wondering what the salary for this role is? </b>Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!</li><li>Octopus Energy is a <b>unique culture</b>. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won <a href="https://www.b.co.uk/companies/octopus-energy">best company to work for</a> in 2022, on Glassdoor we were voted <a href="https://www.glassdoor.co.uk/Award/Best-Places-to-Work-UK-LST_KQ0,22.htm">50 best places to work in 2022</a> and our Group CEO, Greg has recorded<a href="https://octopus.energy/blog/podcast/"> a podcast about our culture</a> and how we empower our people  </li><li>Visit our perks hub - <a href="https://octopus.energy/octopus-employee-benefits/">Octopus Employee Benefits</a></li></ul><br><div><b style="font-size:18px;">About us </b></div><div><br></div><div>The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. </div><div><br></div><div>We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.</div><div><br></div><div>Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. </div><div><br></div><div>We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.</div><div><br></div><div><b>If this sounds like you then we'd love to hear from you. </b></div><div><br></div><div>Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. <b>Need any specific accommodations? </b>Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!</div><div><br></div><div>Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.</div>

<p><b>Welcome to the future of energy</b><br></p><p><b><span>We’re a leading energy technology company providing a better experience for our customers through transparency, automation and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future. We make energy green and flexible for consumers, with fair and transparent pricing. Through our home developed platform, cloud-based billing, and sophisticated use of data science, modelling and AI, we’re redefining what is possible in energy.&nbsp;</span></b></p><p><b><br><span>Formerly operating as Evolve Energy, our efforts have not gone unnoticed and we are extremely pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.</span></b></p><p><br>We recently secured over £500 million of investment from<span>&nbsp;</span><a href="https://octopus.energy/blog/octopus-energy-achieves-unicorn-status-investment-origin-energy/" data-mce-href="https://octopus.energy/blog/octopus-energy-achieves-unicorn-status-investment-origin-energy/">Origin,</a><span>&nbsp;</span>Australia's largest Energy Company and<a href="https://octopus.energy/press/octopus-energy-group-enters-asia-landmark-partnership-tokyo-gas/" data-mce-href="https://octopus.energy/press/octopus-energy-group-enters-asia-landmark-partnership-tokyo-gas/"><span>&nbsp;</span>Tokyo Gas,<span>&nbsp;</span></a>to help us continue on our mission.</p>

Customer Operations Team Leader

<div><b>What we do. </b><span>Electric Car Leasing </span></div><div><br></div><div><b>Why we do it.</b><span> Greener. Fairer. Future.</span></div><div><br></div><div><br></div><div><span>We’re looking for an incredibly talented Team Lead to join our growing Customer Operations team.</span></div><div><br></div><div><span>You’ll be expected to lead your team independently and take full ownership of its results, communicate well across the organisation and be passionate about the goals we are trying to achieve.</span></div><div><br></div><div><span>You will be leading from the front so we are looking for somebody who has the skills to influence, motivate and inspire their team.</span></div><div>&nbsp;</div><br><br><h3>What you'll do...</h3><ul><li>Manage a team of up to 10 customer operations specialists to deliver an exceptional customer journey from start to finish</li><li>Oversee the day-to-day operational functions including but not limited to: Team management / Operational reporting / Building relationship with third parties / Industry compliance</li><li>Enable your team to deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets</li><li>Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work</li><li>Constantly look for improvements in our processes and work with stakeholders to deliver on action plans</li><li>Help expand our team by supporting our onboarding and recruitment strategy</li><li>Model and embody our culture to ensure your team lives by our company values</li><li>Own the resolution of escalations and complaints raised by your team’s customers</li></ul><h3>What you'll need...</h3><ul><li>Proven ability to lead and motivate teams effectively - this is vital!</li><li>Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.</li><li>You show up for others and get the best out of the people around you by creating a supportive team environment.</li><li>You are resilient and adaptable - you’re positive and proactive and energised by working in a fast-paced environment characterised by constant change</li><li>You have a bias to action and proactively take ownership (particularly when dealing with problems)</li><li>Previous knowledge of EVs/the automotive industry is a bonus, but not required</li></ul><h3>Why else you'll love it here</h3><ul><li><b>Wondering what the salary for this role is? </b>Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!</li><li>Octopus Energy is a <b>unique culture</b>. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won <a href="https://www.b.co.uk/companies/octopus-energy">best company to work for</a> in 2022, on Glassdoor we were voted <a href="https://www.glassdoor.co.uk/Award/Best-Places-to-Work-UK-LST_KQ0,22.htm">50 best places to work in 2022</a> and our Group CEO, Greg has recorded<a href="https://octopus.energy/blog/podcast/"> a podcast about our culture</a> and how we empower our people&nbsp; </li><li>Visit our perks hub - <a href="https://octopus.energy/octopus-employee-benefits/">Octopus Employee Benefits</a></li></ul><br><div><b>About us </b></div><div><br></div><div>The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.&nbsp;</div><div><br></div><div>We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.</div><div><br></div><div>Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.&nbsp;</div><div><br></div><div>We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.</div><div><br></div><div><b>If this sounds like you then we'd love to hear from you. </b></div><div><br></div><div>Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.&nbsp;<b>Need any specific accommodations?&nbsp;</b>Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!</div><div><br></div><div>Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.</div>

Customer Operations Team Leader

About the Job

About the Company

Octopus Energy

Similar Jobs

Venue Sales Team Leader

Venue Sales Team Leader

Commercial Manager

Commercial Manager

Field Sales Team Leader

Field Sales Team Leader

Senior Specialist - Customer Success

Senior Specialist - Customer Success

Director - Sales Operations

Director - Sales Operations

Customer Experience Center Manager

Customer Experience Center Manager

Enterprise Business Development Manager

Enterprise Business Development Manager

Customer Success Leader

Customer Success Leader

Business Development Manager

Business Development Manager

Account Executive - Client Experience

Account Executive - Client Experience