Job title: Operations Manager (Mid-Level)Location: London - HybridSalary: £60,000 - £75,000Team: People Closing date for applications: Monday 8th September 2025Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.What will I be doing?t Kaluza, we don't just manage operations; we pioneer scalable solutions that drive our mission forward. As a Mid-Level Operations Manager, you'll be a key member of our central Operations team, playing a crucial role in improving business-wide operational excellence and delivery. You will work across different functions to solve complex challenges, leading the charge on high-impact projects that enable our teams to deliver an unparalleled experience to our partners and customers.In this high-impact role, you will:<ul><li>Drive Operational Strategy: You won't just follow a roadmap—you'll help build and execute it. You'll work with the leadership team to identify opportunities for hyper-automation and scalable efficiency, then be accountable for the hands-on delivery of those solutions.</li><li>Lead High-Impact Projects: You will own and oversee a portfolio of critical operational delivery projects from start to finish. This involves ensuring projects are aligned with broader business goals, managing timelines, and delivering measurable results.</li><li>Cultivate a Culture of Excellence: You'll be a champion for continuous improvement, leading by example to set the standard for operational rigor, data-driven decision-making, and a customer-centric mindset across the business.</li><li>Manage Key Relationships: You'll oversee and negotiate complex commercial relationships with key vendors and partners, ensuring optimal value and strategic alignment.</li><li>Leverage Data for Impact: You'll utilize and interpret deep operational data to uncover prescriptive insights, forecast future needs, and drive strategic initiatives that have a measurable impact on the business.</li><li>Drive AI Adoption: You'll demonstrate your expertise by actively using and promoting the adoption of AI and automation tools across the business to streamline workflows and unlock new efficiencies.</li></ul>About You You're a proactive, analytical, and results-oriented Operations Manager with a proven track record of solving complex problems in fast-paced, high-growth environments. You possess a unique blend of strategic thinking and hands-on execution, comfortable rolling up your sleeves to make a tangible impact.Ideally, you'll have/be:<ul><li>Proven Operations Experience: Multiple years of experience in an operations role within a fast-paced technology or B2B SaaS environment, with a clear history of driving significant improvements.</li><li>Exceptional Problem Solver: A natural ability to dissect complex operational challenges into manageable components and develop elegant, data-backed solutions.</li><li>AI-Driven Optimization: Experience in identifying opportunities for, deploying, and effectively utilizing AI-powered tools and automation to enhance operational efficiency, streamline workflows, and unlock new insights within a business context.</li><li>Project Leadership: A solid track record of owning and leading complex projects from inception to successful completion, demonstrating strong organizational and execution skills.</li><li>Data-Driven Mindset: Proficient in leveraging data analysis tools (e.g., SQL, Python, or R) to inform decisions, measure performance, and identify areas for optimization.</li><li>Strategic &amp; Proactive: Highly curious and entrepreneurial, consistently seeking opportunities to enhance processes, drive efficiency, and make a measurable impact on business outcomes.</li><li>Relationship Builder: Skilled in managing critical vendor and stakeholder relationships, with strong negotiation and communication abilities.</li></ul>What will set you apart <ul><li>STEM Degree: A degree (or equivalent) in a Science, Technology, Engineering, or Mathematics field.</li><li>B2B SaaS experience: You've navigated the unique operational complexities of a rapidly scaling B2B software company.</li><li>Experience with global operations: You understand the nuances of managing processes and relationships across diverse international markets.</li><li>Track record of hyper-automation: You've actively implemented and leveraged intelligent automation tools to streamline workflows.</li></ul>Kaluza ValuesHere at Kaluza we have five core values that guide us as a business: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li></ul><ul><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li></ul><ul><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family </li><li>Dedicated personal learning and home office budgets</li><li>And more…</li></ul>Even better? You’ll have access to these benefits from day 1 when you join.We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>. You can also find our Applicant Data Protection Policy <a href="https://kaluza-careers.cdn.prismic.io/kaluza-careers/Z5umd5bqstJ9-DZw_2024ApplicantDataProtectionNotice.pdf">here</a>.

Kaluza is the intelligent energy platform enabling the world&rsquo;s largest energy companies to lead the way in the energy transition. From revolutionising energy retail operations to smart electric vehicle charging, our software is empowering energy suppliers to deliver market-leading experiences for their customers and drive decarbonisation.&nbsp;
Launching in 2019, we&rsquo;ve grown rapidly to over 400 employees across the UK, Portugal and the US. We pride ourselves on technical excellence and building a platform that has a real, positive impact in a fast-evolving industry.&nbsp;
We&rsquo;re on the lookout for talented problem solvers, who are determined to make a difference to the world. Sound like you? Find out more about life at Kaluza&nbsp;<a class="body-text-link hyperlink" href="https://careers.kaluza.com/life-at-kaluza">here</a>.

Operations Manager (Mid-Level)

Job title: Operations Manager (Mid-Level)Location: London - HybridSalary: £60,000 - £75,000Team: People&nbsp;Closing date for applications: Monday 8th September 2025Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.&nbsp;From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.&nbsp;At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.What will I be doing?t Kaluza, we don't just manage operations; we pioneer scalable solutions that drive our mission forward. As a Mid-Level Operations Manager, you'll be a key member of our central Operations team, playing a crucial role in improving business-wide operational excellence and delivery. You will work across different functions to solve complex challenges, leading the charge on high-impact projects that enable our teams to deliver an unparalleled experience to our partners and customers.In this high-impact role, you will:<ul><li>Drive Operational Strategy: You won't just follow a roadmap—you'll help build and execute it. You'll work with the leadership team to identify opportunities for hyper-automation and scalable efficiency, then be accountable for the hands-on delivery of those solutions.</li><li>Lead High-Impact Projects: You will own and oversee a portfolio of critical operational delivery projects from start to finish. This involves ensuring projects are aligned with broader business goals, managing timelines, and delivering measurable results.</li><li>Cultivate a Culture of Excellence: You'll be a champion for continuous improvement, leading by example to set the standard for operational rigor, data-driven decision-making, and a customer-centric mindset across the business.</li><li>Manage Key Relationships: You'll oversee and negotiate complex commercial relationships with key vendors and partners, ensuring optimal value and strategic alignment.</li><li>Leverage Data for Impact: You'll utilize and interpret deep operational data to uncover prescriptive insights, forecast future needs, and drive strategic initiatives that have a measurable impact on the business.</li><li>Drive AI Adoption: You'll demonstrate your expertise by actively using and promoting the adoption of AI and automation tools across the business to streamline workflows and unlock new efficiencies.</li></ul>About You&nbsp;You're a proactive, analytical, and results-oriented Operations Manager with a proven track record of solving complex problems in fast-paced, high-growth environments. You possess a unique blend of strategic thinking and hands-on execution, comfortable rolling up your sleeves to make a tangible impact.Ideally, you'll have/be:<ul><li>Proven Operations Experience: Multiple years of experience in an operations role within a fast-paced technology or B2B SaaS environment, with a clear history of driving significant improvements.</li><li>Exceptional Problem Solver: A natural ability to dissect complex operational challenges into manageable components and develop elegant, data-backed solutions.</li><li>AI-Driven Optimization: Experience in identifying opportunities for, deploying, and effectively utilizing AI-powered tools and automation to enhance operational efficiency, streamline workflows, and unlock new insights within a business context.</li><li>Project Leadership: A solid track record of owning and leading complex projects from inception to successful completion, demonstrating strong organizational and execution skills.</li><li>Data-Driven Mindset: Proficient in leveraging data analysis tools (e.g., SQL, Python, or R) to inform decisions, measure performance, and identify areas for optimization.</li><li>Strategic &amp; Proactive: Highly curious and entrepreneurial, consistently seeking opportunities to enhance processes, drive efficiency, and make a measurable impact on business outcomes.</li><li>Relationship Builder: Skilled in managing critical vendor and stakeholder relationships, with strong negotiation and communication abilities.</li></ul>What will set you apart&nbsp;<ul><li>STEM Degree: A degree (or equivalent) in a Science, Technology, Engineering, or Mathematics field.</li><li>B2B SaaS experience: You've navigated the unique operational complexities of a rapidly scaling B2B software company.</li><li>Experience with global operations: You understand the nuances of managing processes and relationships across diverse international markets.</li><li>Track record of hyper-automation: You've actively implemented and leveraged intelligent automation tools to streamline workflows.</li></ul>Kaluza ValuesHere at Kaluza we have five core values that guide us as a business:&nbsp;We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li></ul><ul><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li></ul><ul><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family&nbsp;</li><li>Dedicated personal learning and home office budgets</li><li>And more…</li></ul>Even better? You’ll have access to these benefits from day 1 when you join.We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>. You can also find our Applicant Data Protection Policy <a href="https://kaluza-careers.cdn.prismic.io/kaluza-careers/Z5umd5bqstJ9-DZw_2024ApplicantDataProtectionNotice.pdf">here</a>.

Operations Manager (Mid-Level)

About the Job

About the Company

Kaluza

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