This person will have experience or be working in Customer Success/Client services, and they will enjoy a passion for customer experience and an aptitude to excel in a rapidly growing, global business with a widely varying customer base.They will be joining an established global Customer Success department who strive to offer our customers the best possible experience – both from their first interactions with Fastmarkets and throughout their journey with us.The Customer Onboarding Executive (EMEA) will provide a seamless and successful onboarding experience to new customers beginning their relationship with Fastmarkets, to existing customers who are migrating to the Platform and to those customers who have low engagement.They will be looking after the entire EMEA region for our 3 commodities: Agriculture, Metals and Forest.PRINCIPLE ACCOUNTABILITIES<ul><li>Platform Webinar training</li><li>Customisation sessions (121 training with customers)</li><li>Adoption conversion rates during the onboarding period (the first 8 weeks)</li><li>Identifying leads/upsell opportunities</li><li>Detecting ‘at risk’ accounts</li></ul>KEY INTERFACES <ul><li>Adoption Team</li><li>Customer Success Team</li><li>Client Services Team</li><li>Global Sales Team</li><li>Strategic Sales Team</li><li>Product Team</li><li>Editorial Team</li></ul>

Our price data, forecasts, and market analyses give our customers a strategic advantage in complex, volatile and often opaque markets. Our events provide immersive experiences to network, trade and discuss the critical issues of the day.
Lithium Hangar Holdco Limited is the ultimate holding company for the Fastmarkets group of companies. Lithium Hangar Holdco Limited (14476245) is a company registered in England and Wales and is controlled by funds managed and/or advised by Astorg. Astorg is a European private equity firm with over &euro;20 billion of assets under management.

Customer Onboarding Executive, EMEA (Hybrid)

About the Job

About the Company

Fastmarkets Ltd

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