Requisition ID:  90270 Florida Power &amp; Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy. Position Specific DescriptionWe are a Fortune 150 company, where individuality is encouraged and hard work is rewarded.  Florida Power &amp; Light Company is the largest energy company in the U.S. as measured by retail electricity produced and sold. The company serves more than 6 million customer accounts supporting more than 11 million residents across Florida with clean, reliable and affordable electricity.  FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune’s 2020 list of “World’s Most Admired Companies.” We are recognized as leaders in the Industry.  Kick off your customer service career Today!   Compensation: $18.00 an hour    Work &amp; Training Address: 4200 West Flagler Street Miami, FL 33134. This is not a work from home position. Candidates will be required to attend training and report daily to this location.   Training: Duration of 6-8 weeks Agent training is paid and will take place Monday - Friday from 8AM - 5PM with anticipated start date of September 16, 2025. Mandatory attendance with no exceptions.     Work Schedule upon completion of training - 40 hours per week: Monday- Friday 10AM - 7PM with one weekday off. Weekend shift required: Saturday 3PM - 11PM and Sundays off  Overtime is available!   Benefits: 401k Retirement plan Pension  Life Insurance Medical/Dental/Vision/Legal plans Health Savings account Flexible Spending Account Paid Vacation/Holidays Employee Assistance Program Tuition reimbursement Tuition loan repayment   What We Are Looking For: Self driven individuals Excellent communication skills (friendly, courteous, helpful) Ability to resolve customer issues by using problem solving skills Reliable/Dependable High Integrity/positive attitude Flexible/Adaptable  Strive for excellence   About Position: Full time employee expected to work 40 hours per week. As an essential part of our company you will provide exceptional customer service to 6 million of our valuable customers.   We provide comprehensive training to ensure our Customer Service agents are prepared to deliver an exceptional customer experience. In this role, you will be trained to handle incoming customer calls such as power outages, billing, new service connection etc. Our state of the art technology provides quick and real-time information to ensure our customers’ inquiry is resolved on the first call.   Engage directly with customers who contact us for a variety of inquires ranging from assisting them with billing inquiries, reporting power outages, educating customers on energy consumption, and assisting customers when something does not go as expected.    Research and problem solve to determine suitable actions to deliver our customers with solution driven results. Be proactive, follow up as needed to ensure one contact resolution.   Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.     Embrace challenges and demonstrate capacity for growth. We encourage and welcome improvement opportunities within a culture of transparency, openness and trust.   Engage with team members, supervisors and other employees across various levels of the Organization, utilizing virtual collaboration tools such as Teams, Webex, and webcams to foster positive workplace relationships.

NextEra Energy, Inc. (NYSE: NEE) is a leading clean energy company headquartered in Juno Beach, Florida. NextEra Energy owns two electric companies in Florida: Florida Power &amp; Light Company, which serves more than five million customer accounts in Florida and is the largest rate-regulated electric utility in the United States as measured by retail electricity produced and sold; and Gulf Power Company, which serves more than 460,000 customers in eight counties throughout Northwest Florida. NextEra Energy also owns a competitive energy business, NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world&rsquo;s largest generator of renewable energy from the wind and sun and a world leader in battery storage. Through its subsidiaries, NextEra Energy generates clean, emissions-free electricity from eight commercial nuclear power units in Florida, New Hampshire, Iowa and Wisconsin. A Fortune 200 company and included in the S&amp;P 100 index, NextEra Energy has been recognized often by third parties for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is ranked No. 1 in the electric and gas utilities industry on Fortune&rsquo;s 2019 list of &ldquo;World&rsquo;s Most Admired Companies&rdquo; and ranked among the top 25 on Fortune&rsquo;s 2018 list of companies that &ldquo;Change the World.&rdquo;

Customer Support Representative II - Miami

Requisition ID:&nbsp; 90270&nbsp;Florida Power &amp; Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.&nbsp;Position Specific DescriptionWe are a Fortune 150 company, where individuality is encouraged and hard work is rewarded. &nbsp;Florida Power &amp; Light Company is the largest energy company in the U.S. as measured by retail electricity produced and sold. The company serves more than 6 million customer accounts supporting more than 11 million residents across Florida with clean, reliable and affordable electricity. &nbsp;FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune’s 2020 list of “World’s Most Admired Companies.” We are recognized as leaders in the Industry. &nbsp;Kick off your customer service career Today! &nbsp; Compensation: $18.00 an hour&nbsp; &nbsp; Work &amp; Training Address: 4200 West Flagler Street Miami, FL 33134. This is not a work from home position. Candidates will be required to attend training and report daily to this location. &nbsp; Training: Duration of 6-8 weeks Agent training is paid and will take place Monday - Friday from 8AM - 5PM with anticipated start date of September 16, 2025. Mandatory attendance with no exceptions. &nbsp; &nbsp; Work Schedule upon completion of training - 40 hours per week: Monday- Friday 10AM - 7PM with one weekday off. Weekend shift required: Saturday 3PM - 11PM and Sundays off&nbsp; Overtime is available! &nbsp; Benefits: 401k Retirement plan Pension&nbsp; Life Insurance Medical/Dental/Vision/Legal plans Health Savings account Flexible Spending Account Paid Vacation/Holidays Employee Assistance Program Tuition reimbursement Tuition loan repayment &nbsp; What We Are Looking For: Self driven individuals Excellent communication skills (friendly, courteous, helpful) Ability to resolve customer issues by using problem solving skills Reliable/Dependable High Integrity/positive attitude Flexible/Adaptable&nbsp; Strive for excellence &nbsp; About Position: Full time employee expected to work 40 hours per week. As an essential part of our company you will provide exceptional customer service to 6 million of our valuable customers. &nbsp; We provide comprehensive training to ensure our Customer Service agents are prepared to deliver an exceptional customer experience. In this role, you will be trained to handle incoming customer calls such as power outages, billing, new service connection etc. Our state of the art technology provides quick and real-time information to ensure our customers’ inquiry is resolved on the first call. &nbsp; Engage directly with customers who contact us for a variety of inquires ranging from assisting them with billing inquiries, reporting power outages, educating customers on energy consumption, and assisting customers when something does not go as expected.&nbsp; &nbsp; Research and problem solve to determine suitable actions to deliver our customers with solution driven results. Be proactive, follow up as needed to ensure one contact resolution. &nbsp; Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy. &nbsp; &nbsp; Embrace challenges and demonstrate capacity for growth. We encourage and welcome improvement opportunities within a culture of transparency, openness and trust. &nbsp; Engage with team members, supervisors and other employees across various levels of the Organization, utilizing virtual collaboration tools such as Teams, Webex, and webcams to foster positive workplace relationships.&nbsp; &nbsp; &nbsp;

Customer Support Representative II - Miami

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NextEra Energy

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