Your challenge As a Customer Success Manager (all genders) at Hubject, you will ensure a seamless experience for our B2B customers and partners by guiding them through onboarding, providing ongoing support, and fostering strong relationships that help them unlock the full value of the Hubject platform. Why Hubject <span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">We develop ideas and deliver solutions for the eMobility market<br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">We are working on the most important growth topics<br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">We are an international team of very motivated eMobility enthusiasts<br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">AND<br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">We have over 30 benefits different categories:<br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><ul style="border:0px solid;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Food &amp; drinks (food subsidy)</li><li style="border:0px solid;margin:0px;">Mobility (BVG subsidy)</li><li style="border:0px solid;margin:0px;">Health &amp; sports (Urban sports membership M)</li><li style="border:0px solid;margin:0px;">Equipment (Laptop etc)</li><li style="border:0px solid;margin:0px;">Learning and development (yearly training budget and Udemy learning platform access)</li><li style="border:0px solid;margin:0px;">Hubject Lifestyle (Voiio membership)</li><li style="border:0px solid;margin:0px;">Family-friendly environment (flex working time)</li></ul> Your Tasks Partner &amp; Customer Onboarding<ul><li>Lead structured onboarding processes for new customers and partners.</li></ul>Customer Support &amp; Ticket Management<ul><li>Manage and resolve support inquiries via the ticketing system (Zendesk) with a focus on timely and high-quality issue resolution.</li><li>Communicate proactively with customers to clarify open points and prevent escalations.</li></ul>QBRs &amp; Relationship Management<ul><li>Conduct Business Reviews (BRs) to assess customer satisfaction, platform usage, and identify opportunities for improvement.</li><li>Build long-term relationships through continuous engagement and consultative support.</li></ul>Knowledge Base &amp; Documentation<ul><li>Create and maintain product documentation, FAQs, and Help Center articles to promote self-service and improve customer understanding.</li></ul>Zendesk Administration &amp; Automation<ul><li>Configure and optimize workflows within Zendesk.</li><li>Implement automation to increase efficiency and generate reports for internal analysis.</li></ul>Cross-Department Collaboration<ul><li>Work closely with internal teams (Product, Engineering) to resolve complex customer issues, gather feedback, and drive process improvements.</li></ul> Your Profile Professional Background:<ul><li>2+ years of experience in Customer Success, Account Management, or Technical Support, ideally in a B2B environment.</li><li>Prior experience in customer support operations with a proven track record of resolving issues efficiently and improving customer satisfaction.</li><li>Stakeholder management skills with the ability to collaborate effectively across internal teams and external partners.</li></ul>Industry Knowledge:<ul><li>Familiarity with e-mobility or EV technologies is a strong advantage.</li></ul>Technical Skills:<ul><li>Proficiency with ticketing systems (e.g., Zendesk) and CRM tools.</li><li>Ability to explain technical concepts clearly and in a customer-friendly manner.</li><li>Exposure to automation tools or scripting (e.g., macros, APIs, workflows) is a plus.</li></ul>Soft Skills:<ul><li>Strong communication and problem-solving abilities.</li><li>High service orientation and proactive mindset.</li></ul>Nice to Have:<ul><li>Proven experience as a Zendesk Administrator, including configuration, workflow optimization, reporting, and automation.</li></ul> Language <span style="color:rgb(31,31,31);font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;background-color:rgb(255,255,255);text-decoration:none;display:inline;">Fluency in English is required; knowledge of German is an advantage Start date January 2026 Location <strong style="border:0px solid;margin:0px;font-weight:600;font-size:14px;font-style:normal;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);">Onsite<span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;"> in Berlin is preferred<br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">Hybrid system:<br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><ul style="border:0px solid;font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , 'system-ui' , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">2 days per week at the office, 3 days remote</li><li style="border:0px solid;margin:0px;">EUREF Campus in Schöneberg in Berlin - Europe's hotspot for green technology and eMobility</li></ul>

We are a global eMobility expert and provide smart business solutions that leverage digital mobility worldwide. Our mission: jumpstart the EV industry and redefine the future of mobility for all of us.
Our offices in Berlin, Los Angeles, and Shanghai stand for great commitment, digital expertise, and a pioneering spirit.

Customer Success Manager (all genders)

Your challenge As a Customer Success Manager (all genders) at Hubject, you will ensure a seamless experience for our B2B customers and partners by guiding them through onboarding, providing ongoing support, and fostering strong relationships that help them unlock the full value of the Hubject platform. Why Hubject We develop ideas and deliver solutions for the eMobility market We are working on the most important growth topics We are an international team of very motivated eMobility enthusiasts AND We have over 30 benefits different categories: <ul><li>Food &amp; drinks (food subsidy)</li><li>Mobility (BVG subsidy)</li><li>Health &amp; sports (Urban sports membership M)</li><li>Equipment (Laptop etc)</li><li>Learning and development (yearly training budget and Udemy learning platform access)</li><li>Hubject Lifestyle (Voiio membership)</li><li>Family-friendly environment (flex working time)</li></ul> Your Tasks Partner &amp; Customer Onboarding<ul><li>Lead structured onboarding processes for new customers and partners.</li></ul>Customer Support &amp; Ticket Management<ul><li>Manage and resolve support inquiries via the ticketing system (Zendesk) with a focus on timely and high-quality issue resolution.</li><li>Communicate proactively with customers to clarify open points and prevent escalations.</li></ul>QBRs &amp; Relationship Management<ul><li>Conduct Business Reviews (BRs) to assess customer satisfaction, platform usage, and identify opportunities for improvement.</li><li>Build long-term relationships through continuous engagement and consultative support.</li></ul>Knowledge Base &amp; Documentation<ul><li>Create and maintain product documentation, FAQs, and Help Center articles to promote self-service and improve customer understanding.</li></ul>Zendesk Administration &amp; Automation<ul><li>Configure and optimize workflows within Zendesk.</li><li>Implement automation to increase efficiency and generate reports for internal analysis.</li></ul>Cross-Department Collaboration<ul><li>Work closely with internal teams (Product, Engineering) to resolve complex customer issues, gather feedback, and drive process improvements.</li></ul> Your Profile Professional Background:<ul><li>2+ years of experience in Customer Success, Account Management, or Technical Support, ideally in a B2B environment.</li><li>Prior experience in customer support operations with a proven track record of resolving issues efficiently and improving customer satisfaction.</li><li>Stakeholder management skills with the ability to collaborate effectively across internal teams and external partners.</li></ul>Industry Knowledge:<ul><li>Familiarity with e-mobility or EV technologies is a strong advantage.</li></ul>Technical Skills:<ul><li>Proficiency with ticketing systems (e.g., Zendesk) and CRM tools.</li><li>Ability to explain technical concepts clearly and in a customer-friendly manner.</li><li>Exposure to automation tools or scripting (e.g., macros, APIs, workflows) is a plus.</li></ul>Soft Skills:<ul><li>Strong communication and problem-solving abilities.</li><li>High service orientation and proactive mindset.</li></ul>Nice to Have:<ul><li>Proven experience as a Zendesk Administrator, including configuration, workflow optimization, reporting, and automation.</li></ul> Language Fluency in English is required; knowledge of German is an advantage Start date January 2026 Location Onsite&nbsp;in Berlin is preferred Hybrid system: <ul><li>2 days per week at the office, 3 days remote</li><li>EUREF Campus in Schöneberg in Berlin - Europe's hotspot for green technology and eMobility</li></ul>

Customer Success Manager (all genders)

About the Job

About the Company

Hubject

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