<div><b style="font-size:18px;">⚡About Amber</b></div><div><br></div><div>Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time <b>wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid.</b> It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.</div><div><br></div><div>We are a clear category leader in Australia for home battery automation and are growing rapidly <b>(over 50k customers)</b>. We have also <b>recently expanded into licensing our core technology</b> to utilities overseas, including a <b>partnership with E.ON Next in the UK</b>.</div><div><br></div><div><b>Amber is backed by top Australian and international investors</b> including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.</div><div><br></div><div>We are <b>scaling rapidly</b> and <b>you’d be joining a 175-person team</b> committed to <b>building a diverse, inclusive, and purpose-driven culture</b> as we transform a major industry.</div><div><br></div><div><b>Our products are reshaping home energy: Amber for Batteries</b> cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and <b>Amber for EVs</b> enables the cheapest, cleanest charging. <b>In 2025</b>, we will push this even further with our new <b>vehicle-to-grid (V2G) technology</b>.</div><div><br></div><div><b style="font-size:18px;">💻 About the Role</b></div><div><br></div><div>At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.</div><div><br></div><div><b>Want to help improve the environment by shifting the worlds energy usage towards renewables?</b></div><div><br></div><div>We’re looking for <b>two friendly, proactive, and resilient</b> <b>Customer Resolution Specialists</b> to join our team on a casual basis. As a Customer Resolution Specialist, you’ll support customers who have fallen behind on their electricity payments, helping them understand their account, working through solutions, and ensuring they stay connected wherever possible.</div><div><br></div><div><b>This is a people-first, frontline role. </b>You’ll be speaking with customers who may be stressed, confused, or going through hardship, and your empathy and communication skills will make a real difference to their experience.</div><br><br><h3>🔋Customer Resolution Specialist Responsibilities</h3><ul><li>Make outbound calls to customers who are <b>overdue</b> or at <b>risk of disconnection</b></li><li>Respond to <b>inbound customer enquiries</b> about overdue accounts, reminders, and payment notices</li><li>Negotiate realistic and fair <b>payment arrangements</b> that consider the customer’s circumstances</li><li>Ensure all communication is <b>empathetic, clear, and compliant</b> with energy industry guidelines</li><li>Identify <b>hardship indicators</b> and escalate or refer customers to support programs when needed</li><li>Work <b>collaboratively</b> with internal teams when a customer needs extra support</li></ul><h3>🎯 Key Requirements</h3><ul><li><b>At Amber,</b> we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:</li><li><b>You’re a people person -</b> you love both working with people and helping people</li><li><b>You’re calm, friendly, and comfortable</b> having difficult conversations</li><li><b>You’re confident</b> on the phone and can keep conversations solution-focused</li><li><b>You’re</b> <b>adaptable, curious, and ready to learn</b> industry regulations (full training provided)</li><li><b>You’re comfortable </b>using digital systems and learning new tools</li></ul><h3>🎯 Minimum Qualifications</h3><ul><li>Competency and willingness to speak directly with customers over the phone</li><li>Strong written and verbal communication skills</li><li>Ability to stay calm and professional during difficult conversations</li><div><br></div><div><b>Ideal, but not required</b></div><li>Experience in credit, collections, hardship assistance, or financial advocacy</li><li>Experience supporting vulnerable or hardship customers</li><li>Passion for technology, energy or the environment</li><li>Experience in the energy sector</li><li>A solid base of IT competence with experience with Microsoft Office Suite</li></ul><h3>🌟 What we believe a great team looks like</h3><ul><li><b>We put the customer at the centre of everything we do. </b>Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s 50,000 customers right now, or 1 million customers in the future.</li><li><b>We are willing to take calculated risks on bold ideas. </b>We seek to do things differently and are willing to try creative ideas if we believe there is a significant upside with a culture where we recognise that not all ideas will succeed.</li><li><b>Hypothesis-driven approach.</b> We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct.</li><li><b>We seek insight. </b>We seek to disaggregate the data to draw out the insight to inform our next hypothesis.</li><li><b>We prioritise the biggest opportunities.</b> We test a variety of ideas but quickly cut what isn’t working and double down on what is.</li><li><b>We continually learn and improve.</b> We keep track of what we have learnt so that we continually improve and never make the same mistake twice.</li><li><b>We create leverage. </b>We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that’s implementing a better process or developing a new technology to solve a problem faster.</li><li><b>We have fun.</b> We love coming to work and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it.</li></ul><h3>💚 Benefits</h3><ul><li><b>We’re committed</b> to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.</li><li><b>You’d be a part of</b> a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations.</li><li><b>Be part of</b> a growing technology start-up that will shape the future of household and grid energy use.</li><li><b>Enjoy a lively, collaborative workspace</b> at our buzzing Melbourne CBD headquarters in the heart of the city</li><li><b>An external Employee Assistance Plan</b> for mental health support</li><li><b>We’ve embraced a flexible work-from-home culture</b> with the majority of the team spending a few days a week catching up at our office in the CBD when possible. We expect our team to remain Melbourne-based and maintain flexibility between the office and WFH.</li></ul><br><div>🌈 <b>If this role sparks something in you, we’d genuinely love to hear from you.</b></div><div><br></div><div>Research shows that women and people from underrepresented groups often rule themselves out unless they tick every single box - so consider this your nudge. Even if you don’t meet every requirement listed above, please still apply.</div><div><br></div><div>We welcome diverse backgrounds, perspectives, and experiences - that’s what makes great teams. We’re committed to an inclusive workplace and never discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability.</div><div><br></div><div><b>Our process will generally be as follows:</b></div><div>- A screening interview with our Talent Acquisition partner</div><div>- A take-home case study</div><div>- An interview held by the Manager of the Operations team, alongside one of the members of the team</div><div>- A final interview with our Chief Operating Officer and a Senior Specialist from the team</div><div><br></div><div><b>We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.</b></div><div><br></div><div><b>Applications will be accepted only from candidates with full working rights and those who are already based in Melbourne, Australia!</b></div><div><br></div><div><b>Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.</b></div><div><br></div><div><b>No recruitment agencies please. We've got this! Thank you.</b></div>

<p>Founded in 2017 by Chris Thompson and Dan Adams, Amber gives customers dynamic power prices that change depending on the real wholesale value of energy. Customers can pay less by charging your battery when energy is greener and cheaper as well as earn more by exporting when prices increase.</p>
<p>Combined with Amber's smart tech, solar and battery owners have the power to supercharge their savings, take control of their battery and make their energy work harder for them.</p>
<p>Amber is backed by some of Australia&rsquo;s best accelerators and investors, including EnergyLab (Australia&rsquo;s leading energy accelerator) and Startmate (Australia&rsquo;s leading tech accelerator). Investors include Blackbird, Square Peg, Main Sequence, Commonwealth Bank and Black Sheep Capital.&nbsp;</p>
<p>The company has won Startup Vic&rsquo;s Impact Pitch Night, for the best startup focused on making a positive social impact and been named Victorian Start-up of the Year.</p>

Customer Resolution Specialist

<div><b>⚡About Amber</b></div><div><br></div><div>Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy.&nbsp;We give customers direct access to the real-time <b>wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid.</b>&nbsp;It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.</div><div><br></div><div>We are a clear category leader in Australia for home battery automation and are growing rapidly&nbsp;<b>(over 50k customers)</b>. We have also&nbsp;<b>recently expanded into licensing our core technology</b>&nbsp;to utilities overseas, including a&nbsp;<b>partnership with E.ON Next in the UK</b>.</div><div><br></div><div><b>Amber is backed by top Australian and international investors</b> including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.</div><div><br></div><div>We are <b>scaling rapidly</b> and <b>you’d be joining a 175-person team</b> committed to <b>building a diverse, inclusive, and purpose-driven culture</b> as we transform a major industry.</div><div><br></div><div><b>Our products are reshaping home energy: Amber for Batteries</b> cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and <b>Amber for EVs</b> enables the cheapest, cleanest charging. <b>In 2025</b>, we will push this even further with our new <b>vehicle-to-grid (V2G) technology</b>.</div><div><br></div><div><b>💻 About the Role</b></div><div><br></div><div>At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.</div><div><br></div><div><b>Want to help improve the environment by shifting the worlds energy usage towards renewables?</b></div><div><br></div><div>We’re looking for <b>two friendly, proactive, and resilient</b>&nbsp;<b>Customer Resolution Specialists</b> to join our team on a casual basis. As a Customer Resolution Specialist, you’ll support customers who have fallen behind on their electricity payments, helping them understand their account, working through solutions, and ensuring they stay connected wherever possible.</div><div><br></div><div><b>This is a people-first, frontline role. </b>You’ll be speaking with customers who may be stressed, confused, or going through hardship, and your empathy and communication skills will make a real difference to their experience.</div><br><br><h3>🔋Customer Resolution Specialist Responsibilities</h3><ul><li>Make outbound calls to customers who are <b>overdue</b> or at <b>risk of disconnection</b></li><li>Respond to <b>inbound customer enquiries</b> about overdue accounts, reminders, and payment notices</li><li>Negotiate realistic and fair <b>payment arrangements</b> that consider the customer’s circumstances</li><li>Ensure all communication is <b>empathetic, clear, and compliant</b> with energy industry guidelines</li><li>Identify <b>hardship indicators</b> and escalate or refer customers to support programs when needed</li><li>Work <b>collaboratively</b> with internal teams when a customer needs extra support</li></ul><h3>🎯 Key Requirements</h3><ul><li><b>At Amber,</b> we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:</li><li><b>You’re a people person -</b> you love both working with people and helping people</li><li><b>You’re calm, friendly, and comfortable</b> having difficult conversations</li><li><b>You’re confident</b> on the phone and can keep conversations solution-focused</li><li><b>You’re</b>&nbsp;<b>adaptable, curious, and ready to learn</b> industry regulations (full training provided)</li><li><b>You’re comfortable </b>using digital systems and learning new tools</li></ul><h3>🎯 Minimum Qualifications</h3><ul><li>Competency and willingness to speak directly with customers over the phone</li><li>Strong written and verbal communication skills</li><li>Ability to stay calm and professional during difficult conversations</li><div><br></div><div><b>Ideal, but not required</b></div><li>Experience in credit, collections, hardship assistance, or financial advocacy</li><li>Experience supporting vulnerable or hardship customers</li><li>Passion for technology, energy or the environment</li><li>Experience in the energy sector</li><li>A solid base of IT competence with experience with Microsoft Office Suite</li></ul><h3>🌟 What we believe a great team looks like</h3><ul><li><b>We put the customer at the centre of everything we do. </b>Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s 50,000 customers right now, or 1 million customers in the future.</li><li><b>We are willing to take calculated risks on bold ideas. </b>We seek to do things differently and are willing to try creative ideas if we believe there is a significant upside with a culture where we recognise that not all ideas will succeed.</li><li><b>Hypothesis-driven approach.</b> We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct.</li><li><b>We seek insight. </b>We seek to disaggregate the data to draw out the insight to inform our next hypothesis.</li><li><b>We prioritise the biggest opportunities.</b> We test a variety of ideas but quickly cut what isn’t working and double down on what is.</li><li><b>We continually learn and improve.</b> We keep track of what we have learnt so that we continually improve and never make the same mistake twice.</li><li><b>We create leverage. </b>We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that’s implementing a better process or developing a new technology to solve a problem faster.</li><li><b>We have fun.</b> We love coming to work and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it.</li></ul><h3>💚 Benefits</h3><ul><li><b>We’re committed</b> to building a&nbsp;diverse and inclusive workplace&nbsp;and a&nbsp;great culture&nbsp;of people who love coming to work to build a better world.</li><li><b>You’d be a part of</b> a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations.</li><li><b>Be part of</b> a&nbsp;growing technology start-up&nbsp;that will shape the future of household and grid energy use.</li><li><b>Enjoy a lively, collaborative workspace</b> at our buzzing Melbourne CBD headquarters in the heart of the city</li><li><b>An external Employee Assistance Plan</b> for mental health support</li><li><b>We’ve embraced a flexible work-from-home culture</b> with the majority of the team spending a few days a week catching up at our office in the CBD when possible. We expect our team to remain Melbourne-based and maintain flexibility between the office and WFH.</li></ul><br><div>🌈 <b>If this role sparks something in you, we’d genuinely love to hear from you.</b></div><div><br></div><div>Research shows that women and people from underrepresented groups often rule themselves out unless they tick every single box - so consider this your nudge. Even if you don’t meet every requirement listed above, please still apply.</div><div><br></div><div>We welcome diverse backgrounds, perspectives, and experiences - that’s what makes great teams. We’re committed to an inclusive workplace and never discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability.</div><div><br></div><div><b>Our process will generally be as follows:</b></div><div>- A screening interview with our Talent Acquisition partner</div><div>- A take-home case study</div><div>- An interview held by the Manager of the Operations team, alongside one of the members of the team</div><div>- A final interview with our Chief Operating Officer and a Senior Specialist from the team</div><div><br></div><div><b>We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.</b></div><div><br></div><div><b>Applications&nbsp;will&nbsp;be&nbsp;accepted&nbsp;only&nbsp;from&nbsp;candidates&nbsp;with&nbsp;full&nbsp;working&nbsp;rights&nbsp;and&nbsp;those&nbsp;who&nbsp;are&nbsp;already&nbsp;based&nbsp;in&nbsp;Melbourne,&nbsp;Australia!</b></div><div><br></div><div><b>Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.</b></div><div><br></div><div><b>No recruitment agencies please. We've got this! Thank you.</b></div>

Customer Resolution Specialist

About the Job

About the Company

Amber Electric

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