Location:Krakow, Lesser Poland, PolandJob ID: R0114434Date Posted:2025-12-16Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:The opportunity We are seeking a highly motivated and experienced HR Service Excellence Senior Specialist to optimize and enhance the delivery of HR services across Hitachi Energy. This role will focus on improving efficiency, effectiveness, and the overall employee experience through process improvement, technology utilization, and best practice implementation. How you will make an impact:<ul><li>Collaborate with IT and HRIS teams to identify, design, test and release HR technologies (e.g., ticketing systems, self-service portals, AI-powered solutions) to automate tasks, improve data accuracy, and enhance the employee experience.</li><li>Develop and monitor key performance indicators (KPIs) for HR service delivery, ensuring adherence to service level agreements (SLAs) and driving continuous improvement in service quality and speed.</li><li>Champion an employee-centric approach to HR service delivery, gathering feedback, conducting surveys, and implementing initiatives to enhance employee satisfaction with HR interactions.</li><li>Develop and maintain comprehensive knowledge bases, FAQs, and self-help resources for employees, reducing reliance on direct HR support for routine inquiries.</li><li>Lead and support change management efforts related to new HR processes, systems, and service delivery models, ensuring effective communication and adoption across the organization.</li><li>Stay abreast of industry best practices and emerging trends in HR service delivery, bringing innovative ideas and solutions to Hitachi.</li><li>Work cross-functionally with various HR teams (e.g., Talent Acquisition, Compensation &amp; Benefits, HRIS) and other internal stakeholders to ensure integrated and consistent HR service delivery.</li></ul> Your background:<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.</li><li>3+ years of experience in HR operations, HR service delivery, HR shared services, or a similar role with a strong focus on process improvement and customer experience. Proven experience in designing, implementing, and optimizing HR processes.</li><li>Proven experience of HR module of ServiceNow (HRSD) and ServiceNow Employee Centre Pro (employee portal).</li><li>Demonstrated ability to analyze data, identify trends, and make data-driven recommendations for improvement.</li><li>Excellent project management skills with the ability to lead and manage multiple initiatives simultaneously.</li><li>Exceptional communication, interpersonal, and stakeholder management skills.</li><li>Lean Six Sigma or other process improvement certifications are a plus.</li></ul>We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

HR Service Excellence Senior Specialist

Location:Krakow, Lesser Poland, PolandJob ID: R0114434Date Posted:2025-12-16Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Quality ManagementJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunity We are seeking a highly motivated and experienced HR Service Excellence Senior Specialist to optimize and enhance the delivery of HR services across Hitachi Energy. This role will focus on improving efficiency, effectiveness, and the overall employee experience through process improvement, technology utilization, and best practice implementation. How you will make an impact:<ul><li>Collaborate with IT and HRIS teams to identify, design, test and release HR technologies (e.g., ticketing systems, self-service portals, AI-powered solutions) to automate tasks, improve data accuracy, and enhance the employee experience.</li><li>Develop and monitor key performance indicators (KPIs) for HR service delivery, ensuring adherence to service level agreements (SLAs) and driving continuous improvement in service quality and speed.</li><li>Champion an employee-centric approach to HR service delivery, gathering feedback, conducting surveys, and implementing initiatives to enhance employee satisfaction with HR interactions.</li><li>Develop and maintain comprehensive knowledge bases, FAQs, and self-help resources for employees, reducing reliance on direct HR support for routine inquiries.</li><li>Lead and support change management efforts related to new HR processes, systems, and service delivery models, ensuring effective communication and adoption across the organization.</li><li>Stay abreast of industry best practices and emerging trends in HR service delivery, bringing innovative ideas and solutions to Hitachi.</li><li>Work cross-functionally with various HR teams (e.g., Talent Acquisition, Compensation &amp; Benefits, HRIS) and other internal stakeholders to ensure integrated and consistent HR service delivery.</li></ul> Your background:<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.</li><li>3+ years of experience in HR operations, HR service delivery, HR shared services, or a similar role with a strong focus on process improvement and customer experience. Proven experience in designing, implementing, and optimizing HR processes.</li><li>Proven experience of HR module of ServiceNow (HRSD) and ServiceNow Employee Centre Pro (employee portal).</li><li>Demonstrated ability to analyze data, identify trends, and make data-driven recommendations for improvement.</li><li>Excellent project management skills with the ability to lead and manage multiple initiatives simultaneously.</li><li>Exceptional communication, interpersonal, and stakeholder management skills.</li><li>Lean Six Sigma or other process improvement certifications are a plus.</li></ul>We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

HR Service Excellence Senior Specialist

About the Job

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HITACHI ENERGY

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