<div><div>Do you want to work to make Power for Good?We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.Our competitive package offers rewards and benefits including pension schemes, flexible working, and top-down emphasis on better work-life balance. We also offer private healthcare, discounted green travel, 25 days holiday with options to buy/sell days, enhanced family leave and four volunteering days per year so you can make a difference somewhere else.Please note this position is a 12 month fixed term contract.The positionThe Digital Support Analyst in the Digital Solutions – APM team is a key team member.  This individual will provide Tier 1 &amp; 2 User support, face to face, by MS Teams and by email.  This role provides support for a range of internally developed applications,  data management for our key partner. AccountabilitiesProvide Tier 1 user support, face to face, by MS Teams and by email for a range of internally developed applications, platforms, and data acquisition Escalation and management of Tier 2 and Tier 3 support issuesBasic data analysis, network and server troubleshooting to support data coverage issuesSupport the implementation of new wind and solar sites onto  the application Liaise with third parties, including OEMs and  suppliers to resolve data flow issuesSupport the product development team in coordinating testing and resolving database and infrastructure issues.Familiarity with working with a customer SLA and support metricsKeeping users informed on the progress of their ticket resolution.KnowledgeProject managing the process of resolving complex tickets including coordinating all the teams involved in finding a solution.Experience in data analytics and complex data queries and translations (ie. SQL, MS Excel) is essential.Experience resolving issues related to Azure (SQL Server, Data Stores, Databricks, etc.)Experience managing tickets with ServiceNow or other support ticketing systems.SkillsHighly proficient verbal and written communication skills in EnglishProficient in the use of MS Office / Sharepoint High levels of attention to detail, decision making and organizational skillsStrong interpersonal and communication skills, with the ability to navigate complex situations and effectively influence at all levels of an organisation Analytical mindset with ability to leverage data for decision-makingIntegrity, professionalism, and discretion Experience3-5 years experience working in a Customer Support role for a SaaS productTrack record of delivering results to customers in a commercial settingDemonstrated track record of stakeholder engagement to enable aligned goalsExperience in fast-paced environmentsMultilingual is a plus, in particular French or SpanishPreferred experience of working  within a global organizationExperience of working within the renewables section would be an advantage.QualificationsBS or equivalent experience in a technical, data analytics, or related fieldAt RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.#LI-GF1</div></div>

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<div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description">RES is the world&rsquo;s largest independent renewable energy company, working across 24 countries and active in wind, solar, energy storage, biomass, hydro, green hydrogen, transmission, and distribution. An industry innovator for over 40 years, RES has delivered more than 24 GW of renewable energy projects across the globe and plans to bring more than 22 GW of new capacity online in the next five years. As a service provider, RES has the skills and experience in asset management, operations and maintenance (O&amp;M), and spare parts &ndash; supporting 41GW of renewable assets across 1,300 sites. RES brings to the market a range of purposeful, practical technology-based products and digital solutions designed to maximise investment and deployment of renewable energy. RES is the power behind a clean energy future where everyone has access to affordable zero carbon energy bringing together global experience, passion, and the innovation of its 4,500 people to transform the way energy is generated, stored and supplied.</div>
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Software Support Analyst - 12 ~Months Fixed Term

<div><div>Do you want to work to make Power for Good?We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.Our competitive package offers rewards and benefits including pension schemes, flexible working, and top-down emphasis on better work-life balance. We also offer private healthcare, discounted green travel, 25 days holiday with options to buy/sell days, enhanced family leave and four volunteering days per year so you can make a difference somewhere else.Please note this position is a 12 month fixed term contract.The positionThe Digital Support Analyst in the Digital Solutions – APM team is a key team member.&nbsp; This individual will provide Tier 1 &amp; 2 User support, face to face, by MS Teams and by email.&nbsp; This role provides support for a range of internally developed applications,&nbsp; data management for our key partner. AccountabilitiesProvide Tier 1 user support, face to face, by MS Teams and by email for a range of internally developed applications, platforms, and data acquisition Escalation and management of Tier 2 and Tier 3 support issuesBasic data analysis, network and server troubleshooting to support data coverage issuesSupport the implementation of new wind and solar sites onto&nbsp; the application Liaise with third parties, including OEMs and&nbsp; suppliers to resolve data flow issuesSupport the product development team in coordinating testing and resolving database and infrastructure issues.Familiarity with working with a customer SLA and support metricsKeeping users informed on the progress of their ticket resolution.KnowledgeProject managing the process of resolving complex tickets including coordinating all the teams involved in finding a solution.Experience in data analytics and complex data queries and translations (ie. SQL, MS Excel) is essential.Experience resolving issues related to Azure (SQL Server, Data Stores, Databricks, etc.)Experience managing tickets with ServiceNow or other support ticketing systems.SkillsHighly proficient verbal and written communication skills in EnglishProficient in the use of MS Office / Sharepoint High levels of attention to detail, decision making and organizational skillsStrong interpersonal and communication skills, with the ability to navigate complex situations and effectively influence at all levels of an organisation Analytical mindset with ability to leverage data for decision-makingIntegrity, professionalism, and discretion Experience3-5 years experience working in a Customer Support role for a SaaS productTrack record of delivering results to customers in a commercial settingDemonstrated track record of stakeholder engagement to enable aligned goalsExperience in fast-paced environmentsMultilingual is a plus, in particular French or SpanishPreferred experience of working&nbsp; within a global organizationExperience of working within the renewables section would be an advantage.QualificationsBS or equivalent experience in a technical, data analytics, or related fieldAt RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.#LI-GF1</div></div>

Software Support Analyst - 12 ~Months Fixed Term

About the Job

About the Company

Renewable Energy Systems

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