Location:Mount Pleasant, Pennsylvania, United States of AmericaJob ID: R0115524Date Posted:2025-12-19Company Name:HITACHI ENERGY USA INCProfession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:<div>The Opportunity  This role is part of Hitachi Energy’s Service Business, focused on Digital Solutions that support field services, products, components, and systems across the power grid. You will partner with Operations, Quality, Engineering, Supply Chain, Marketing, and Sales to deliver reliable solutions, enhance customer experience, and improve service excellence. Your work spans training internal teams and customers on new products, guiding troubleshooting for field service engineers, coordinating improvement projects, and reviewing technical drawings to align scope and execution. You’ll contribute across the product/service lifecycle—from development and launch through maintenance and customer support—while occasionally representing the business at industry events. Expect periodic travel (about 15–20%) to support project meetings, conferences, and customer visits.  How You’ll Make an Impact  <ul><li>Provide advanced technical support to Operations and Engineering on service digital products and solutions.</li><li>Deliver training on new products and services to internal teams and customers.</li><li>Provide technical advice and troubleshooting for Field Service Engineers.</li><li>Manage and coordinate improvement initiatives across the Service Digital portfolio.</li><li>Build and maintain a deep understanding of the BU Service digital portfolio in partnership with Product Service Centers, Marketing, Sales, and Operations.</li><li>Review technical drawings and documentation to clarify scope and align project needs.</li><li>Collaborate cross‑functionally to define training programs and sales initiatives that enhance customer experience.</li><li>Support the product/service lifecycle—from development and launch to maintenance and customer support—and represent the digital service business at trade shows and industry events.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li></ul> Your Background  <ul><li>Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.</li><li>Bachelor’s degree in Electrical Engineering, Computer Science, or an IT‑related field.</li><li>Minimum of 5 years of experience in application engineering or service.</li><li>Skilled in Protection/Control relays, IEDs, SCADA, Supervisory Systems, equipment monitoring, electrical instrumentation, process instrumentation, process automation, communication protocols and similar.</li><li>Excellent communication, presentation, and interpersonal skills; able to build solid relationships with customers and internal teams.</li><li>Self‑motivated, results‑oriented, and capable of working independently; willingness and ability to travel domestically up to 20%.</li></ul> More About Us  You’ll gain exposure to innovative grid technologies, collaborate with experienced professionals across the industry, and access learning platforms that support personal growth and career development.<ul><li>Opportunities to work on innovative technologies that shape the future of energy</li><li>A collaborative environment with experienced professionals across the power industry</li><li>Access to learning platforms and career development programs</li><li>Attractive health and retirement benefits</li><li>Paid leave and flexible work arrangements</li></ul></div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Service Product Specialist – Digital Solutions (Power Grid OEM/Service)

Location:Mount Pleasant, Pennsylvania, United States of AmericaJob ID: R0115524Date Posted:2025-12-19Company Name:HITACHI ENERGY USA INCProfession (Job Category):Engineering &amp; ScienceJob Schedule:&nbsp;Full timeRemote:NoJob Description:<div>The Opportunity &nbsp;This role is part of Hitachi Energy’s Service Business, focused on Digital Solutions that support field services, products, components, and systems across the power grid. You will partner with Operations, Quality, Engineering, Supply Chain, Marketing, and Sales to deliver reliable solutions, enhance customer experience, and improve service excellence. Your work spans training internal teams and customers on new products, guiding troubleshooting for field service engineers, coordinating improvement projects, and reviewing technical drawings to align scope and execution. You’ll contribute across the product/service lifecycle—from development and launch through maintenance and customer support—while occasionally representing the business at industry events. Expect periodic travel (about 15–20%) to support project meetings, conferences, and customer visits. &nbsp;How You’ll Make an Impact &nbsp;<ul><li>Provide advanced technical support to Operations and Engineering on service digital products and solutions.</li><li>Deliver training on new products and services to internal teams and customers.</li><li>Provide technical advice and troubleshooting for Field Service Engineers.</li><li>Manage and coordinate improvement initiatives across the Service Digital portfolio.</li><li>Build and maintain a deep understanding of the BU Service digital portfolio in partnership with Product Service Centers, Marketing, Sales, and Operations.</li><li>Review technical drawings and documentation to clarify scope and align project needs.</li><li>Collaborate cross‑functionally to define training programs and sales initiatives that enhance customer experience.</li><li>Support the product/service lifecycle—from development and launch to maintenance and customer support—and represent the digital service business at trade shows and industry events.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li></ul> Your Background &nbsp;<ul><li>Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.</li><li>Bachelor’s degree in Electrical Engineering, Computer Science, or an IT‑related field.</li><li>Minimum of 5 years of experience in application engineering or service.</li><li>Skilled in Protection/Control relays, IEDs, SCADA, Supervisory Systems, equipment monitoring, electrical instrumentation, process instrumentation, process automation, communication protocols and similar.</li><li>Excellent communication, presentation, and interpersonal skills; able to build solid relationships with customers and internal teams.</li><li>Self‑motivated, results‑oriented, and capable of working independently; willingness and ability to travel domestically up to 20%.</li></ul> More About Us &nbsp;You’ll gain exposure to innovative grid technologies, collaborate with experienced professionals across the industry, and access learning platforms that support personal growth and career development.<ul><li>Opportunities to work on innovative technologies that shape the future of energy</li><li>A collaborative environment with experienced professionals across the power industry</li><li>Access to learning platforms and career development programs</li><li>Attractive health and retirement benefits</li><li>Paid leave and flexible work arrangements</li></ul></div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Service Product Specialist – Digital Solutions (Power Grid OEM/Service)

About the Job

About the Company

HITACHI ENERGY

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