<p> As Field Application Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems—maintaining &gt;98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.</p><p><strong>Responsibilities</strong></p><p>Field Operations &amp; Monitoring</p><ul><li>24/7 monitoring of all field systems (through your team)</li><li>First response to system failures and performance issues</li><li>Remote debugging and problem resolution</li><li>Customer operational reporting and communication</li><li>Manage escalations and critical incidents</li></ul><p>Technical Problem-Solving</p><ul><li>Develop fixes for field issues—actual embedded software changes</li><li>Build diagnostic tools to find problems faster</li><li>Root cause analysis with detailed documentation</li><li>Remote system configuration and optimisation</li></ul><p>Team Leadership</p><ul><li>Lead Field Support team</li><li>Coordinate outsourced support technicians (extended shift coverage)</li><li>On-call rotation for critical escalations</li><li>Train team on troubleshooting methodologies</li></ul><p>Feedback Loop</p><ul><li>Feed field intelligence back to Software Development</li><li>Track recurring issues and patterns</li><li>Prioritise fixes based on field impact</li><li>Document all incidents and resolutions systematically</li></ul>

<div class="org-about-module__description">
<div id="ember529" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Allye provides distributed energy storage at the grid edge to provide collective flexibility to the electricity network, helping accelerate decarbonisation of the grid while lowering energy costs for industrial, commercial and residential customers by up to 50%. Our smartly designed energy storage systems reimagine how batteries are connected, distributed and used. Flexible and modular, our batteries are self-learning, intelligently managed via the cloud to maximise cycle life and arbitrage on electricity prices. Using digital twins, we deploy machine learning and AI to optimise behaviour and performance as a collective of assets, to deliver benefits at an individual level to the end user and the energy network at a system level.</span></div>
</div>
<div class="org-about-module__content-improvement">
<div class="org-about-module__content-box">&nbsp;</div>
</div>

Field Application Engineer 

<p>&nbsp;As Field Application Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development.&nbsp;This is a critical hire. Be the guardian of our deployed battery energy storage systems—maintaining &gt;98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.</p><p><strong>Responsibilities</strong></p><p>Field Operations &amp; Monitoring</p><ul><li>24/7 monitoring of all field systems (through your team)</li><li>First response to system failures and performance issues</li><li>Remote debugging and problem resolution</li><li>Customer operational reporting and communication</li><li>Manage escalations and critical incidents</li></ul><p>Technical Problem-Solving</p><ul><li>Develop fixes for field issues—actual embedded software changes</li><li>Build diagnostic tools to find problems faster</li><li>Root cause analysis with detailed documentation</li><li>Remote system configuration and optimisation</li></ul><p>Team Leadership</p><ul><li>Lead Field Support team</li><li>Coordinate outsourced support technicians (extended shift coverage)</li><li>On-call rotation for critical escalations</li><li>Train team on troubleshooting methodologies</li></ul><p>Feedback Loop</p><ul><li>Feed field intelligence back to Software Development</li><li>Track recurring issues and patterns</li><li>Prioritise fixes based on field impact</li><li>Document all incidents and resolutions systematically</li></ul>

Field Application Engineer

About the Job

About the Company

Allye Energy

Similar Jobs

Sales Engineer

Sales Engineer

Business Application Specialist

Business Application Specialist

Graduate Test Engineer

Graduate Test Engineer

Service & Sales Support Engineer

Service & Sales Support Engineer