Location:Earth City, Missouri, United StatesJob ID: R0110191Date Posted:2026-01-07Company Name:HITACHI ENERGY USA INCProfession (Job Category):Sales, Marketing &amp; Product ManagementJob Schedule: Full timeRemote:NoJob Description:<div>The Opportunity  In this role, you’ll guide service orders from initial request through completion, ensuring information is accurate, schedules stay on track, and customer commitments are met. You’ll collaborate closely with sales, technical support, logistics, and finance to keep projects moving and help customers receive the maintenance, upgrades, and support they need. By ensuring clarity, accuracy, and timely communication, you’ll play a meaningful part in the service processes that strengthen grid reliability and help modernize energy systems across the industry.  How You’ll Make an Impact  <ul><li>Manage end‑to‑end intake and processing of service requests (new, renewal, upgrade, cancellation) in alignment with documented SLAs and procedures.</li><li>Verify order accuracy, completeness, and compliance with internal policies and customer agreements.</li><li>Coordinate with sales, technical support, logistics, and finance to resolve discrepancies and secure required approvals.</li><li>Maintain accurate, timely records in ERP/CRM systems to support downstream service execution.</li><li>Provide clear, timely status updates to customers and internal stakeholders.</li><li>Identify and escalate complex order issues to the appropriate teams for resolution.</li><li>Generate reports on order activity, backlog, and service performance metrics.</li><li>Support continuous improvement efforts and updates to order processing procedures.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li></ul> Your Background  <ul><li>Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.</li><li>High school diploma or equivalent; Associate’s degree in business administration, supply chain management, or a related field preferred.</li><li>1–3 years of experience in order processing, customer service, or an administrative role—preferably within a service‑oriented or manufacturing environment.</li><li>Proficiency with ERP/CRM systems (such as SAP, Salesforce, Oracle) and Microsoft Office.</li><li>Excellent written and verbal communication ability; comfortable collaborating with diverse teams.</li><li>Proven ability to manage multiple priorities and approach issue resolution with a steady, proactive mindset.</li></ul> More About Us  At Hitachi Energy, you’ll gain exposure to modern service technologies, collaborate with skilled professionals across the power industry, and access resources that support ongoing professional growth.  <ul><li>Opportunities to work on innovative technologies that shape the future of energy</li><li>A collaborative environment with experienced professionals across the power industry</li><li>Access to learning platforms and career development programs</li><li>Attractive health and retirement benefits</li><li>Paid leave and flexible work arrangements</li></ul></div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Service Order Processing Specialist

Location:Earth City, Missouri, United StatesJob ID: R0110191Date Posted:2026-01-07Company Name:HITACHI ENERGY USA INCProfession (Job Category):Sales, Marketing &amp; Product ManagementJob Schedule:&nbsp;Full timeRemote:NoJob Description:<div>The Opportunity &nbsp;In this role, you’ll guide service orders from initial request through completion, ensuring information is accurate, schedules stay on track, and customer commitments are met. You’ll collaborate closely with sales, technical support, logistics, and finance to keep projects moving and help customers receive the maintenance, upgrades, and support they need. By ensuring clarity, accuracy, and timely communication, you’ll play a meaningful part in the service processes that strengthen grid reliability and help modernize energy systems across the industry. &nbsp;How You’ll Make an Impact &nbsp;<ul><li>Manage end‑to‑end intake and processing of service requests (new, renewal, upgrade, cancellation) in alignment with documented SLAs and procedures.</li><li>Verify order accuracy, completeness, and compliance with internal policies and customer agreements.</li><li>Coordinate with sales, technical support, logistics, and finance to resolve discrepancies and secure required approvals.</li><li>Maintain accurate, timely records in ERP/CRM systems to support downstream service execution.</li><li>Provide clear, timely status updates to customers and internal stakeholders.</li><li>Identify and escalate complex order issues to the appropriate teams for resolution.</li><li>Generate reports on order activity, backlog, and service performance metrics.</li><li>Support continuous improvement efforts and updates to order processing procedures.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li></ul> Your Background &nbsp;<ul><li>Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.</li><li>High school diploma or equivalent; Associate’s degree in business administration, supply chain management, or a related field preferred.</li><li>1–3 years of experience in order processing, customer service, or an administrative role—preferably within a service‑oriented or manufacturing environment.</li><li>Proficiency with ERP/CRM systems (such as SAP, Salesforce, Oracle) and Microsoft Office.</li><li>Excellent written and verbal communication ability; comfortable collaborating with diverse teams.</li><li>Proven ability to manage multiple priorities and approach issue resolution with a steady, proactive mindset.</li></ul> More About Us &nbsp;At Hitachi Energy, you’ll gain exposure to modern service technologies, collaborate with skilled professionals across the power industry, and access resources that support ongoing professional growth. &nbsp;<ul><li>Opportunities to work on innovative technologies that shape the future of energy</li><li>A collaborative environment with experienced professionals across the power industry</li><li>Access to learning platforms and career development programs</li><li>Attractive health and retirement benefits</li><li>Paid leave and flexible work arrangements</li></ul></div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Service Order Processing Specialist

About the Job

About the Company

HITACHI ENERGY

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