·       To assist the Team Lead in overseeing cash application operations, ensuring the timely and accurate posting of customer payments.·       This role includes supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy.·       The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.·       Performing end-to-end cash application activities for AECOM entities on specified region.·       Follow established policies, procedures, and management guidance.·       Manage the daily cash applications activities ensuring timeliness and meeting all required SLA.·       Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.Responsibilities &amp; Duties<ul><li>Assist the Team Lead in managing daily cash application operations.</li><li>Monitor team performance to ensure timely and accurate application of payments.</li></ul>·       Provide guidance and training to team members to improve productivity and performance·       Supervise the processing of various payment types (checks, ACH, wire transfers, credit cards, etc.).·       Processing 30% volume or performing equivalent cash activities·       Review and resolve escalated issues related to unapplied payments, short payments, and overpayments.·       Ensure all payments are accurately posted to customer accounts within the agreed SLAs.·       Investigate and resolve complex payment discrepancies in collaboration with internal teams (e.g., PA, billing) and external stakeholders.·       Monitor deduction trends and recommend resolutions to minimize disputes.·       Escalate unresolved issues to the appropriate level when necessary.·       Generate, review, and analyze daily, weekly, and monthly cash application reports.·       Assist in month-end and year-end closing activities related to accounts receivable.·       Identify trends in discrepancies and propose preventive measures.·       Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.·       Partner with IT and finance teams to optimize ERP systems for enhanced cash application processes.·       Serve as a point of contact for internal and external stakeholders regarding payment-related queries.·       Coordinate with treasury, bank teams, and other departments to resolve payment issues efficiently.·       Ensure all cash application activities comply with organizational policies and financial regulations.·       Support internal and external audits by providing necessary documentation and explanations.

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Cash Apps process lead

&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To assist the Team Lead in overseeing cash application operations, ensuring the timely and accurate posting of customer payments.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; This role includes supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performing end-to-end cash application activities for AECOM entities on specified region.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow established policies, procedures, and management guidance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage the daily cash applications activities ensuring timeliness and meeting all required SLA.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.Responsibilities &amp; Duties<ul><li>Assist the Team Lead in managing daily cash application operations.</li><li>Monitor team performance to ensure timely and accurate application of payments.</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide guidance and training to team members to improve productivity and performance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervise the processing of various payment types (checks, ACH, wire transfers, credit cards, etc.).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processing 30% volume or performing equivalent cash activities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and resolve escalated issues related to unapplied payments, short payments, and overpayments.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all payments are accurately posted to customer accounts within the agreed SLAs.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Investigate and resolve complex payment discrepancies in collaboration with internal teams (e.g., PA, billing) and external stakeholders.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor deduction trends and recommend resolutions to minimize disputes.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalate unresolved issues to the appropriate level when necessary.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generate, review, and analyze daily, weekly, and monthly cash application reports.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in month-end and year-end closing activities related to accounts receivable.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify trends in discrepancies and propose preventive measures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with IT and finance teams to optimize ERP systems for enhanced cash application processes.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serve as a point of contact for internal and external stakeholders regarding payment-related queries.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with treasury, bank teams, and other departments to resolve payment issues efficiently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all cash application activities comply with organizational policies and financial regulations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support internal and external audits by providing necessary documentation and explanations.&nbsp;&nbsp;

Cash Apps process lead

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About the Company

AECOM

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