Location:Remote - Pennsylvania, United States of AmericaJob ID: R0117007Date Posted:2026-01-12Company Name:HITACHI ENERGY USA INCProfession (Job Category):Customer Service &amp; Contact Center OperationsJob Schedule: Full timeRemote:YesJob Description:Join Hitachi Energy as an Customer Service Export Specialist and become a vital part of our global operations. In this dynamic role, you’ll work closely with international customers and Hitachi locations worldwide, supporting Marketing and Field Sales teams to deliver cost-competitive solutions for foreign contracts. Your expertise in trade compliance, documentation, and customer service will help us maintain excellence and strengthen relationships across borders. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. If you’re ready to make an impact in a collaborative, innovative environment that values growth and diversity, this is your chance to shine.How You’ll Make an Impact<ul><li>Use Hitachi tools and processes for product configuration, order entry, and invoicing.</li><li>Track orders and ensure timely delivery to customers.</li><li>Coordinate export arrangements with Hitachi Logistics.</li><li>Invoice customers in accordance with INCO terms.</li><li>Manage contracts from order entry through delivery and payment.</li><li>Expedite documentation such as import/export licenses and letters of credit.</li><li>Prepare shipping documents including invoices, packing lists, and certificates of origin.</li><li>Build strong relationships with internal and external stakeholders.</li></ul>Your Background<ul><li>Bachelor’s degree </li><li>Knowledge of INCO terms and international trade compliance.</li><li>Experience in B2B customer support, preferably with international clients.</li><li>Proficiency in Microsoft Office; SAP experience is a plus.</li><li>Strong negotiation and persuasion skills.</li><li>Ability to manage stress and maintain professionalism.</li></ul>More About Us<ul><li>At Hitachi Energy, we foster innovation and continuous improvement.</li><li>We offer global career growth opportunities and professional development programs.</li><li>Join a diverse, inclusive team committed to making a positive impact worldwide.</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Service Export Specialist

Location:Remote - Pennsylvania, United States of AmericaJob ID: R0117007Date Posted:2026-01-12Company Name:HITACHI ENERGY USA INCProfession (Job Category):Customer Service &amp; Contact Center OperationsJob Schedule:&nbsp;Full timeRemote:YesJob Description:Join Hitachi Energy as an Customer Service Export Specialist and become a vital part of our global operations. In this dynamic role, you’ll work closely with international customers and Hitachi locations worldwide, supporting Marketing and Field Sales teams to deliver cost-competitive solutions for foreign contracts. Your expertise in trade compliance, documentation, and customer service will help us maintain excellence and strengthen relationships across borders. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. If you’re ready to make an impact in a collaborative, innovative environment that values growth and diversity, this is your chance to shine.How You’ll Make an Impact<ul><li>Use Hitachi tools and processes for product configuration, order entry, and invoicing.</li><li>Track orders and ensure timely delivery to customers.</li><li>Coordinate export arrangements with Hitachi Logistics.</li><li>Invoice customers in accordance with INCO terms.</li><li>Manage contracts from order entry through delivery and payment.</li><li>Expedite documentation such as import/export licenses and letters of credit.</li><li>Prepare shipping documents including invoices, packing lists, and certificates of origin.</li><li>Build strong relationships with internal and external stakeholders.</li></ul>Your Background<ul><li>Bachelor’s degree&nbsp;</li><li>Knowledge of INCO terms and international trade compliance.</li><li>Experience in B2B customer support, preferably with international clients.</li><li>Proficiency in Microsoft Office; SAP experience is a plus.</li><li>Strong negotiation and persuasion skills.</li><li>Ability to manage stress and maintain professionalism.</li></ul>More About Us<ul><li>At Hitachi Energy, we foster innovation and continuous improvement.</li><li>We offer global career growth opportunities and professional development programs.</li><li>Join a diverse, inclusive team committed to making a positive impact worldwide.</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Customer Service Export Specialist

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HITACHI ENERGY

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