Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Managing customer relations for own customer portfolio;</li><li>Order acceptance and processing in the ERP system;</li><li>Checking and ensuring the availability of goods;</li><li>Order tracking until delivery;</li><li>Managing information flow between internal and external customers;</li><li>Quotation process and follow-up;</li><li>Active management of customer queries;</li><li>Managing customer queries and claims related to products or processes;</li><li>Preparation of order documents and coordination of triangular shipments;</li><li>Ensuring information accuracy regarding customer and material master data;</li><li>Issuing delivery notes and invoices for specific situations;</li><li>Other sales supporting activities;</li><li>Recognizes and analyzes problems and related factors in clear-cut situations, evaluates each element using established methods, and makes well-informed decisions;</li><li>Help in training and supports the onbording for New Hire;</li><li>Propose alternative articles for basic sittuations;</li><li>Proposes solutions for identified problems encountered in the daily business;</li><li>Identifies needs for process improvement and help in the implementing the provided solutions;</li><li>Participate in project integrations;</li><li>Issuing of credit notes for bonus payments and provisions.</li></ul><h1>Qualifications:</h1><ul><li>Typical entry level for college/university graduate plus up to one year of job relevant experience;</li><li>Experience in similar position / BPO industry;</li><li>Advanced English and French knowledge;</li><li>Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.);</li><li>Experience in working with SAP and/or CRM tools represent an advantage</li><li>Requires expanded conceptual knowledge of theories, practices and procedures within own job discipline including substantial knowledge about practical applications;</li><li>Resolves issues in simple scenarios by evaluating potential solutions through technical expertise, judgement, and established precedents;</li><li>Operates under regular supervision and follows guidance and direction from higher-level roles;</li><li>Has limited flexibility to deviate from standard procedures when executing structured tasks;</li><li>Understands key business drivers; uses this understanding to accomplish own work.</li><li>1-3 Years of experience in complex situations;</li><li>Extended Knowledge in INCOTERMS and required documents for export/country.</li><li>Has working knowledge and skills developed through formal training or work experience;</li><li>Pinpoints problems and relevant issues in simple scenarios, evaluates them through standard processes, and makes reliable decisions;</li><li>Self-driven, responsible professional with strong communication skills, team spirit, and an innovative mindset;</li><li>Strong analytical and fact-based approach, with a clear understanding of end-to-end processes;</li><li>Highly ambitious and customer-oriented, with the ability to communicate complex information clearly, especially in a B2B context.</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Performance Materials SRL

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Service Professional

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Managing customer relations for own customer portfolio;</li><li>Order acceptance and processing in the ERP system;</li><li>Checking and ensuring the availability of goods;</li><li>Order tracking until delivery;</li><li>Managing information flow between internal and external customers;</li><li>Quotation process and follow-up;</li><li>Active management of customer queries;</li><li>Managing customer queries and claims related to products or processes;</li><li>Preparation of order documents and coordination of triangular shipments;</li><li>Ensuring information accuracy regarding customer and material master data;</li><li>Issuing delivery notes and invoices for specific situations;</li><li>Other sales supporting activities;</li><li>Recognizes and analyzes problems and related factors in clear-cut situations, evaluates each element using established methods, and makes well-informed decisions;</li><li>Help in training and supports the onbording for New Hire;</li><li>Propose alternative articles for basic sittuations;</li><li>Proposes solutions for identified problems encountered in the daily business;</li><li>Identifies needs for process improvement and help in the implementing the provided solutions;</li><li>Participate in project integrations;</li><li>Issuing of credit notes for bonus payments and provisions.</li></ul><h1>Qualifications:</h1><ul><li>Typical entry level for college/university graduate plus up to one year of job relevant experience;</li><li>Experience in similar position / BPO industry;</li><li>Advanced English and French knowledge;</li><li>Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.);</li><li>Experience in working with SAP and/or CRM tools represent an advantage</li><li>Requires expanded conceptual knowledge of theories, practices and procedures within own job discipline including substantial knowledge about practical applications;</li><li>Resolves issues in simple scenarios by evaluating potential solutions through technical expertise, judgement, and established precedents;</li><li>Operates under regular supervision and follows guidance and direction from higher-level roles;</li><li>Has limited flexibility to deviate from standard procedures when executing structured tasks;</li><li>Understands key business drivers; uses this understanding to accomplish own work.</li><li>1-3 Years of experience in complex situations;</li><li>Extended Knowledge in INCOTERMS and required documents for export/country.</li><li>Has working knowledge and skills developed through formal training or work experience;</li><li>Pinpoints problems and relevant issues in simple scenarios, evaluates them through standard processes, and makes reliable decisions;</li><li>Self-driven, responsible professional with strong communication skills, team spirit, and an innovative mindset;</li><li>Strong analytical and fact-based approach, with a clear understanding of end-to-end processes;</li><li>Highly ambitious and customer-oriented, with the ability to communicate complex information clearly, especially in a B2B context.</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Performance Materials SRL

Customer Service Professional

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About the Company

Freudenberg

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