<p><strong><span style="font-size:18px;">About BlaBlaCar</span></strong><br><br><span style="font-size:16px;">BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.</span></p><div><br></div><div><span style="font-size:18px;"><strong>Your Mission</strong></span></div><div> </div><div><span style="font-size:16px;">Our Data services are organised following Data Mesh principles, distributing data ownership to domain-specific teams that manage, own, and serve the data as a product. </span></div><div> </div><div><span style="font-size:16px;">The Data CRT team’s mission is to transform BlaBlaCar’s Customer Relations (CRT) into a data-driven, highly automated ecosystem. We build innovative data products and AI-driven solutions that streamline support operations, reduce manual overhead, and ensure our members receive world-class assistance. By owning the data lifecycle from raw Salesforce inputs to advanced Generative AI applications, we empower the CRT organization to scale efficiently while maintaining a human touch.</span></div><div> </div><div><span style="font-size:16px;">As a Data Analyst in this squad, you will play a pivotal role in defining how BlaBlaCar leverages data to support its millions of members. You will collaborate closely with Product, Engineering, and Customer Operations to turn complex support workflows into streamlined, data-driven processes. You’ll have the unique opportunity to grow your technical expertise in Analytics Engineering (dbt) and GenAI integration, directly influencing the intelligent systems that empower our support agents and enhance the experience of our global community</span></div><div> </div><div><span style="font-size:18px;"><strong>Your Responsibilities</strong></span></div><div> </div><div><span style="font-size:16px;">As a Data Analyst working on the Data CRT scope, you’ll be responsible for owning the entire data product lifecycle, from collaborating with stakeholders to define and document core KPIs, to designing robust data models (using dbt) and implementing the business logic with clean, efficient SQL while delivering impactful recommendations.</span></div><div><span style="font-size:16px;"> </span></div><div><span style="font-size:16px;">Examples of responsibilities include:</span></div><div> </div><div><span style="font-size:16px;">• Infusing a data-informed mindset to our Business and Product strategy by working conjointly with Leadership to define, analyze and report on KPIs </span></div><div><span style="font-size:16px;">• Performing diagnostics on customer support processes to uncover inefficiencies and automation gaps and providing actionable insights on potential improvements</span></div><div><span style="font-size:16px;">• Navigating a diverse stakeholder ecosystem to manage intake and prioritization, proactively negotiating trade-offs between urgent 'Run' requests and long-term analytical value.</span></div><div><span style="font-size:16px;">• Overseeing the release of new features and tools in the CRT ecosystems: designing test protocols, analyzing their impact, communicating their results and delivering recommendations</span></div><div><span style="font-size:16px;">• Building, improving, and maintaining a suite of self-service Tableau dashboards and supporting data consumers in becoming autonomous in their usage of data</span></div><div><span style="font-size:16px;">• Proactively identifying and automating data processes, such as recurring reports and data exports, to enhance operational efficiency and scale data delivery</span></div><div><span style="font-size:16px;">• Designing and architecting data models in the data warehouse (using dbt) to ensure data is accurate, modular, and easy to use</span></div><div><span style="font-size:16px;">• Driving the integration of Generative AI across analytics practices and ecosystem by optimizing data architecture for AI-readiness, developing automated solutions to enhance operational efficiency, and empowering stakeholders through LLM-driven data democratization</span></div><div> </div><div><span style="font-size:18px;"><strong>Your Qualifications</strong></span></div><div> </div><div><span style="font-size:16px;">• At least 2 years of professional experience working as a Data Analyst</span></div><div><span style="font-size:16px;">• Excellent command of SQL</span></div><div><span style="font-size:16px;">• Experience working with our stack: Airflow / BigQuery / GCP / Tableau</span></div><div><span style="font-size:16px;">• Experience with data transformation tools (preferably dbt)</span></div><div><span style="font-size:16px;">• Understanding of Python for data analysis, demonstrated by experience with libraries like Pandas and NumPy for data manipulation and scripting (nice to have: Streamlit)</span></div><div><span style="font-size:16px;">• Proficiency in data visualization tools</span></div><div><span style="font-size:16px;">• Experience in synthesizing and communicating data clearly</span></div><div><span style="font-size:16px;">• Experience working with several stakeholders in parallel </span></div><div><span style="font-size:16px;">• Strong analytical and problem-solving skills, ability to think strategically</span></div><div><span style="font-size:16px;">• Results-driven and impact-oriented mindset</span></div><div><span style="font-size:16px;">• Fluent in English </span></div><div> </div><div><span style="font-size:16px;"><em>If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!</em></span></div><div> </div><div><span style="font-size:18px;"><strong>What we have to offer</strong></span></div><div> </div><div><span style="font-size:16px;">• Hybrid status for this role : 2-3 days at the Office</span></div><div><span style="font-size:16px;">• 4 additional weeks on top of legal maternity/paternity leaves</span></div><div><span style="font-size:16px;">• 50% healthcare coverage (Alan)</span></div><div><span style="font-size:16px;">• Financial support for home office equipment</span></div><div><span style="font-size:16px;">• Minimum 25 days holiday per year </span></div><div><span style="font-size:16px;">• Local meal plan policy (Swile card)</span></div><div><span style="font-size:16px;">• 50% transportation paid (Forfait Mobilité Durable)</span></div><div><span style="font-size:16px;">• Free unlimited carpooling &amp; bus rides</span></div><div><span style="font-size:16px;">• Personal growth via trainings, mentorship, and internal mobility programs</span></div><div><span style="font-size:16px;">• Employee Stock ownership plan</span></div><div><span style="font-size:16px;">• Regular team building events</span></div><div><span style="font-size:16px;">• 1 day off per year to test our product</span></div><div> </div><div><span style="font-size:18px;"><strong>Interested in joining the ride?</strong></span></div><div> </div><div><span style="font-size:16px;">Here’s what your hiring journey will look like:</span></div><div><span style="font-size:16px;">• a 45-min video-call with Maxime, Talent Acquisition Managers to get to know you, understand your career expectations, and answer your first questions</span></div><div><span style="font-size:16px;">• a 60-min video-call with your future manager, Fabio Cecchi, Engineering Manager, to get to know you, present you the team, and discuss your technical fit for the role.</span></div><div><span style="font-size:16px;">• a home assignment to evaluate your technical skills followed by a 90-min video-call with two Data Analysts. </span></div><div><span style="font-size:16px;">• a 30-min video-call with Orianne Friedrich, Head of Data for vision fit and rounding off the process</span></div><div> </div><div><span style="font-size:16px;"><em>Usually, our hiring process lasts on average 20-25 days and offers usually come within 48 hours.</em></span></div><br><br><br><div><em style="font-size:16px;">BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</em></div>

<p><span style="font-weight: 400;">BlaBlaCar is the world&rsquo;s leading community-based travel app enabling 27 million active members a year to share a ride in 21 countries. Its technology matches drivers with empty seats with passengers heading the same way, so they can share the cost of the trip. With the mission to be the go-to marketplace for shared travel, BlaBlaCar combines carpooling with bus journeys from over 5 000 operators to offer a wide choice of affordable and sustainable travel solutions, all in one app.</span></p>
<p><br /><span style="font-weight: 400;">In 2023, BlaBlaCar&rsquo;s trusted community connected 2,4 million meeting points worldwide and enabled 104 million human encounters. Carpool drivers saved 513 million euros, and all BlaBlaCar&rsquo;s mobility services contributed to avoiding 2 million tonnes of CO</span><span style="font-weight: 400;">2</span><span style="font-weight: 400;"> emissions.</span></p>

Confirmed Data Analyst - Data CRT

<p><strong><span>About BlaBlaCar</span></strong><br /><br /><span>BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.</span></p><div><br /></div><div><span><strong>Your Mission</strong></span></div><div> </div><div><span>Our Data services are organised following Data Mesh principles, distributing data ownership to domain-specific teams that manage, own, and serve the data as a product. </span></div><div> </div><div><span>The Data CRT team’s mission is to transform BlaBlaCar’s Customer Relations (CRT) into a data-driven, highly automated ecosystem. We build innovative data products and AI-driven solutions that streamline support operations, reduce manual overhead, and ensure our members receive world-class assistance. By owning the data lifecycle from raw Salesforce inputs to advanced Generative AI applications, we empower the CRT organization to scale efficiently while maintaining a human touch.</span></div><div> </div><div><span>As a Data Analyst in this squad, you will play a pivotal role in defining how BlaBlaCar leverages data to support its millions of members. You will collaborate closely with Product, Engineering, and Customer Operations to turn complex support workflows into streamlined, data-driven processes. You’ll have the unique opportunity to grow your technical expertise in Analytics Engineering (dbt) and GenAI integration, directly influencing the intelligent systems that empower our support agents and enhance the experience of our global community</span></div><div> </div><div><span><strong>Your Responsibilities</strong></span></div><div> </div><div><span>As a Data Analyst working on the Data CRT scope, you’ll be responsible for owning the entire data product lifecycle, from collaborating with stakeholders to define and document core KPIs, to designing robust data models (using dbt) and implementing the business logic with clean, efficient SQL while delivering impactful recommendations.</span></div><div><span> </span></div><div><span>Examples of responsibilities include:</span></div><div> </div><div><span>• Infusing a data-informed mindset to our Business and Product strategy by working conjointly with Leadership to define, analyze and report on KPIs </span></div><div><span>• Performing diagnostics on customer support processes to uncover inefficiencies and automation gaps and providing actionable insights on potential improvements</span></div><div><span>• Navigating a diverse stakeholder ecosystem to manage intake and prioritization, proactively negotiating trade-offs between urgent 'Run' requests and long-term analytical value.</span></div><div><span>• Overseeing the release of new features and tools in the CRT ecosystems: designing test protocols, analyzing their impact, communicating their results and delivering recommendations</span></div><div><span>• Building, improving, and maintaining a suite of self-service Tableau dashboards and supporting data consumers in becoming autonomous in their usage of data</span></div><div><span>• Proactively identifying and automating data processes, such as recurring reports and data exports, to enhance operational efficiency and scale data delivery</span></div><div><span>• Designing and architecting data models in the data warehouse (using dbt) to ensure data is accurate, modular, and easy to use</span></div><div><span>• Driving the integration of Generative AI across analytics practices and ecosystem by optimizing data architecture for AI-readiness, developing automated solutions to enhance operational efficiency, and empowering stakeholders through LLM-driven data democratization</span></div><div> </div><div><span><strong>Your Qualifications</strong></span></div><div> </div><div><span>• At least 2 years of professional experience working as a Data Analyst</span></div><div><span>• Excellent command of SQL</span></div><div><span>• Experience working with our stack: Airflow / BigQuery / GCP / Tableau</span></div><div><span>• Experience with data transformation tools (preferably dbt)</span></div><div><span>• Understanding of Python for data analysis, demonstrated by experience with libraries like Pandas and NumPy for data manipulation and scripting (nice to have: Streamlit)</span></div><div><span>• Proficiency in data visualization tools</span></div><div><span>• Experience in synthesizing and communicating data clearly</span></div><div><span>• Experience working with several stakeholders in parallel </span></div><div><span>• Strong analytical and problem-solving skills, ability to think strategically</span></div><div><span>• Results-driven and impact-oriented mindset</span></div><div><span>• Fluent in English </span></div><div> </div><div><span><em>If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!</em></span></div><div> </div><div><span><strong>What we have to offer</strong></span></div><div> </div><div><span>• Hybrid status for this role : 2-3 days at the Office</span></div><div><span>• 4 additional weeks on top of legal maternity/paternity leaves</span></div><div><span>• 50% healthcare coverage (Alan)</span></div><div><span>• Financial support for home office equipment</span></div><div><span>• Minimum 25 days holiday per year </span></div><div><span>• Local meal plan policy (Swile card)</span></div><div><span>• 50% transportation paid (Forfait Mobilité Durable)</span></div><div><span>• Free unlimited carpooling &amp; bus rides</span></div><div><span>• Personal growth via trainings, mentorship, and internal mobility programs</span></div><div><span>• Employee Stock ownership plan</span></div><div><span>• Regular team building events</span></div><div><span>• 1 day off per year to test our product</span></div><div> </div><div><span><strong>Interested in joining the ride?</strong></span></div><div> </div><div><span>Here’s what your hiring journey will look like:</span></div><div><span>• a 45-min video-call with Maxime, Talent Acquisition Managers to get to know you, understand your career expectations, and answer your first questions</span></div><div><span>• a 60-min video-call with your future manager, Fabio Cecchi, Engineering Manager, to get to know you, present you the team, and discuss your technical fit for the role.</span></div><div><span>• a home assignment to evaluate your technical skills followed by a 90-min video-call with two Data Analysts. </span></div><div><span>• a 30-min video-call with Orianne Friedrich, Head of Data for vision fit and rounding off the process</span></div><div> </div><div><span><em>Usually, our hiring process lasts on average 20-25 days and offers usually come within 48 hours.</em></span></div><br /><br /><br /><div><em>BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</em></div>

Confirmed Data Analyst - Data CRT

About the Job

About the Company

BlaBlaCar

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