Location:Krakow, Lesser Poland, PolandJob ID: R0121937Date Posted:2026-03-06Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:The OpportunityJoin Hitachi Energy as a Technical Support Engineer specializing in Wireless Products and play a key role at the intersection of engineering sales, post‑sale consulting, and customer success. In this specialist‑role, you will act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle - from technical pre‑sales engagements to post‑deployment support. You will work with complex wireless systems, contribute to large‑scale projects with limited oversight, and collaborate closely with engineering, product management, and customer teams to deliver reliable, high‑quality solutions that support critical energy infrastructure.How You Will Make an Impact<ul><li>Provide advanced technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions</li><li>Debug, analyze, and resolve complex issues to ensure optimal system performance and customer satisfaction</li><li>Support product integration, configuration, and launch activities at customer sites</li><li>Prepare and configure devices for demonstrations, diagnostics, evaluations, and technical briefings</li><li>Perform remote and onsite service work, including equipment assessment and software or hardware upgrades</li><li>Utilize Customer Resolution Management tools to track, escalate, and manage technical issues</li><li>Collaborate with R&amp;D, QA, and product management to improve product quality and customer experience</li><li>Represent Hitachi Energy at industry events, trade shows, and technical conferences</li></ul>Your Background<ul><li>BSc or MSc in Telecommunications, Computer Science, Electronics, or a related technical field</li><li>3+ years of experience in customer support and testing of network or telecommunication systems</li><li>Strong knowledge of Wi‑Fi standards, broadband applications, and IP protocols (IPv4/IPv6/TCP/UDP)</li><li>Advanced Linux skills and familiarity with databases such as MySQL or Oracle</li><li>Excellent communication and interpersonal skills with a collaborative, customer‑focused mindset</li><li>Preferred: Experience with 4G/5G, 3GPP specifications, field testing, debugging tools (Wireshark, QXDM), VMware, or CRM system</li></ul><div><h3>More about us</h3></div><div>We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.We can provide more information during the recruitment process.We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process.Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.Applicable only for Poland location align with local law regulations.</div><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Technical Support Engineer - Wireless Products

Location:Krakow, Lesser Poland, PolandJob ID: R0121937Date Posted:2026-03-06Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:The OpportunityJoin Hitachi Energy as a Technical Support Engineer specializing in Wireless Products and play a key role at the intersection of engineering sales, post‑sale consulting, and customer success. In this specialist‑role, you will act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle - from technical pre‑sales engagements to post‑deployment support. You will work with complex wireless systems, contribute to large‑scale projects with limited oversight, and collaborate closely with engineering, product management, and customer teams to deliver reliable, high‑quality solutions that support critical energy infrastructure.How You Will Make an Impact<ul><li>Provide advanced technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions</li><li>Debug, analyze, and resolve complex issues to ensure optimal system performance and customer satisfaction</li><li>Support product integration, configuration, and launch activities at customer sites</li><li>Prepare and configure devices for demonstrations, diagnostics, evaluations, and technical briefings</li><li>Perform remote and onsite service work, including equipment assessment and software or hardware upgrades</li><li>Utilize Customer Resolution Management tools to track, escalate, and manage technical issues</li><li>Collaborate with R&amp;D, QA, and product management to improve product quality and customer experience</li><li>Represent Hitachi Energy at industry events, trade shows, and technical conferences</li></ul>Your Background<ul><li>BSc or MSc in Telecommunications, Computer Science, Electronics, or a related technical field</li><li>3+ years of experience in customer support and testing of network or telecommunication systems</li><li>Strong knowledge of Wi‑Fi standards, broadband applications, and IP protocols (IPv4/IPv6/TCP/UDP)</li><li>Advanced Linux skills and familiarity with databases such as MySQL or Oracle</li><li>Excellent communication and interpersonal skills with a collaborative, customer‑focused mindset</li><li>Preferred: Experience with 4G/5G, 3GPP specifications, field testing, debugging tools (Wireshark, QXDM), VMware, or CRM system</li></ul><div><h3>More about us</h3></div><div>We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.We can provide more information during the recruitment process.We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process.Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.Applicable only for Poland location align with local law regulations.</div><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Technical Support Engineer - Wireless Products

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HITACHI ENERGY

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