The Field Service Engineer (FSE) plays a key role in delivering high-quality service that enhances machine performance and ensures an exceptional customer experience. Our FSEs are proactive, solutions-focused professionals who take initiative and are accountable for the delivery, installation, and ongoing maintenance of our equipment.They bring a well-rounded skill set in mechanical, electrical, and computer systems, including equipment operation, assembly, and installation. Their responsibilities span the full service lifecycle—from initial setup through preventive maintenance—ensuring our customers consistently achieve optimal results.Collaboration is essential in this role. FSEs work closely with both customers and internal teams, promoting safety and reliability while upholding our global standards of excellence. Operations<ul><li>Ensure that machines are working according to customer expectations.</li><li>React to machine problems in the field within an appropriate time frame and ensure prompt resolution. When an easy solution is not possible, make sure the customer is well informed about the plan and potential costs.</li><li>Solves mechanical or operational efficiency problems.</li><li>Troubleshoot machine and/or performance issues until resolved.</li><li>Perform preventative maintenance to include pre- and post-season machine maintenance and work to improve the continuous performance of the machines.</li><li>Complete disassembly and installation of mechanical components such as shafts, bearings, belts, motors.</li><li>Maintain close relationship with sales leadership by providing updates to customers and advising on potential sales opportunities or customer concerns for follow-up action(s).</li><li>Actively contributes to continuous improvement activities.</li><li>Assist with the training and development of new Field Service Engineers as requested.</li></ul>Customer service<ul><li>Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner.</li><li>Work proactively with customers and internal stakeholders to successfully complete projects (eg, testing, retrofits, retrofits, or R&amp;D site upgrades).</li><li>Conduct customer training, as required.</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Field Service Engineer

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About the Company

Tomra

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