AECOM is seeking a Senior Business Systems Analyst – AI &amp; Automation to help define how the business operates today and how it evolves through the use of AI and intelligent automation.The primary focus of this role is understanding complex business workflows and identifying where AI-enabled capabilities, intelligent automation, and decision-support systems can improve operational performance and scalability.This role is responsible for translating real-world business processes into clearly defined, AI-ready workflows. You will document how work actually happens, identify decision points and inefficiencies, and define where AI or automation can be applied in a practical, scalable way.You will partner closely with Product Managers, Architects, and Engineering teams, who will take these defined opportunities forward into solution design and implementation.This is not a traditional Business Analyst role focused only on documentation. This role sits at the intersection of process discovery, systems thinking, and AI opportunity identification.This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.What You’ll Do<ul><li>Lead process discovery through stakeholder interviews and workshops, building a deep understanding of business processes, pain points, rules, and outcomes</li><li>Design and document as-is and to-be processes, focusing on process intent, value streams, and system-level behavior</li><li>Identify and define AI and automation opportunities within business workflows based on decision points, data availability, and operational constraints</li><li>Translate process insights into clear artifacts such as process flows, BRDs, and analysis summaries that inform downstream solution design</li><li>Define AI-ready process specifications, including intents, decision logic, data inputs/outputs, human-in-the-loop points, escalation paths, and guardrails</li><li>Partner with Product, Architecture, and Engineering to align processes with system boundaries, event signals, data quality requirements, and agentic inputs</li><li>Establish outcome measures and KPIs and support post-go-live tracking, governance, and Responsible AI requirements</li><li>Support validation, UAT readiness, and continuous improvement by incorporating operational feedback and user corrections over time</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Senior Business Systems Analyst – AI & Automation

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AECOM

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