<div>Credit Risk Account Manager</div><div>Wrexham or Glasgow</div><div>Salary from £47,200 - £59,000 per annum</div><div>Permanent</div>Job PurposeThe job is focussed on providing expert support to the Customer Business collections function, particularly credit reference agencies. You’ll articulate business ideas, suggestions and problems in business and SAP terms and develops business cases to convert them into deliverable solutions. You’ll have expertise regarding business processes and supports day-to-day operations to ensure that the business solution performs effectively. The role involves coordinating and promoting the Sales Risk Policies for ScottishPower Customer Business. You'll facilitate the provision of data sharing with external credit and data agencies. You’ll be working withdepartments across the business and with third parties to ensure data purchase is in line with business requirements, regulations and within debt budgets within the ScottishPower Customer Business portfolio.Responsibilities  Policies  <ul><li>Create, maintain and implement the credit risk policies and procedures to the business to ensure debt and collections and operational effectiveness is maintained at a high standard </li><li>Ensuring policies comply with current utility industry and other regulations, and liaison with the Data Protection Officer and Legal team. </li><li>Provide intra departmental guidance and advice as a business risk expert concerning customer behaviour, portfolio stability, debt risk policies, legal frameworks and current and future UK economic conditions</li></ul>  Credit Risk  <ul><li>Develop comprehensive requirements or specifications that will identify, control and manage the use of credit reference agencies and data agencies </li><li>Develop comprehensive requirements or specifications that will identify, control and manage the use of data sharing of customer information in line with regulatory and data protection best practices. </li><li>Develop comprehensive requirements or specifications that will identify, control and manage the use of purchased data to improve the collections and data quality of the business. </li><li>Identify interdependencies and highlight / identify gaps in existing functionality and frame this problem in business and SAP terms. </li></ul> Projects &amp; Business Improvement  <ul><li>Identify Credit Risk process and systems development project opportunities and manage the full project lifecycle utilising appropriate project management tools and techniques </li></ul> Controls  <ul><li>Identify suitable tools and reports for use/development required to monitor the effectiveness of the risk policies </li><li>Monitor and report on departmental adherence to policies across the business with relation to specific KPI’s and challenge inferior performance</li></ul> Referrals  <ul><li>Manage the internal credit risk referrals process to assist in ensuring commercial debt provision operates within business debt budget targets ·</li><li>Evaluate and anticipate existing customers account performance with respect to authorising or rejecting decisions.</li></ul> Skills and Requirements  <ul><li>Significant commercial collections and SAP dunning experience, or educated to Degree level</li><li>Good Knowledge of industry Domestic and Commercial debt and collections processes</li><li>Working Knowledge of Domestic and Commercial sales processes</li><li>Experience of credit management/risk activities or membership of the Institute of Credit</li><li>Management or similar body, or equivalent experience.</li><li>Customer management skills</li><li>Experience of leading change with SAP and business implementation management</li><li>Business case, financial and cost modelling development</li><li>Strong customer focus</li><li>Analytical thinking</li><li>Ability to work in a complex environment and will constantly rely on creativity to resolve challenges.</li><li>Strong networking skills with a proven ability to communicate effectively at all levels within organisation.</li><li>Ability to implement and maintain quality assurance processes</li></ul> Minimum Criteria  <ul><li>Knowledge of collections activities</li><li>Graduate or equivalent experience with a proven track record in people management and change management</li><li>Well-developed influencing and negotiation skills, the ability to communicate and influence at all levels in the organisation</li><li>Ability to prioritise workloads while focussing on quality and delivery to agreed timelines</li><li>Good knowledge of process improvement tools, techniques and a proven ability to recommend and help deliver business improvement change plans using these</li></ul>  Other Information  ·       Closing Date:   6th May 2026·       Hiring Manager: Mark Fawcitt Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.  ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to <a href="mailto:careers@scottishpower.com">careers@scottishpower.com</a>.   For information on pay increases for promotional moves, please review the Promotions Policy <a href="https://iberdrolahr.service-now.com/esc?id=kb_article&amp;sysparm_article=KB0010057">Promotions policy</a>  For lateral moves your salary will remain the same, unless your current salary is below the pay scale for the new position.  Refer-A-Friend Scheme: Don’t forget, if you refer a friend to ScottishPower through our  <a href="https://iberdrolahr.service-now.com/esc?id=kb_article&amp;sysparm_article=KB0010240">Refer a Friend</a>  and they are successfully appointed to this role, you may be eligible to receive a reward payment of £1000 MobilityPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.IMPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date belowMay-6-2026

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company&rsquo;s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America&rsquo;s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World&rsquo;s Most Ethical Companies for four consecutive years by the Ethisphere Institute.

Credit Risk Account Manager

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