<div><div><div><h2>Dispatcher / Customer Service Representative</h2>Location: Victoria, BCCompany: GFL EnvironmentalGFL Environmental is looking for a high-energy Dispatcher/Customer Service Representative to join our Victoria team! In this pivotal role, you will be the heartbeat of our local operations—connecting our drivers, our sales team, and our customers to ensure seamless service delivery.If you thrive in a fast-paced environment and pride yourself on problem-solving, we want to hear from you.<h3>Why Join TEAM GREEN?</h3><ul><li>Comprehensive Benefits: Excellent Health, Vision, and Dental coverage (including orthodontics).</li><li>Future Planning: Retirement savings options with RRSP matching.</li><li>Career Pathing: Exceptional learning and professional growth opportunities.</li><li>Balance: A culture that respects and promotes a great work/life balance.</li></ul><h3>Key Responsibilities</h3><ul><li>Strategic Dispatching: Schedule and dispatch calls based on designated routes and real-time driver locations to maximize efficiency.</li><li>Customer Excellence: Field incoming calls and emails, addressing service changes and resolving inquiries with a professional, solution-oriented mindset.</li><li>Route Optimization: Partner with routing specialists to refine routes and troubleshoot potential delivery or pickup hurdles before they impact the customer.</li><li>Operational Support: Perform daily driver check-ins to ensure paperwork accuracy and manage the distribution/collection of route sheets for data entry.</li><li>Cross-Functional Collaboration: Coordinate with Sales, Maintenance, and Operations to clarify roles and resolve complex service issues.</li><li>Staffing &amp; Logistics: Assist the Operations Manager in determining daily staffing levels to balance responsiveness with productivity.</li></ul><h3>Knowledge, Skills &amp; Competencies</h3><ul><li>Experience: 1–2 years in transportation, dispatch, or a high-volume customer service role.</li><li>Communication: Exceptional interpersonal skills; ability to communicate clearly and professionally via email, telephone, and two-way radio.</li><li>Tech-Savvy: Proficient in MS Office (Outlook, Excel, Word).</li><li>Multitasking Pro: Proven ability to prioritize tasks and stay organized in a "live" environment.</li><li>Industry Insight: Knowledge of waste management or logistics is considered a strong asset.</li><li>Education: Specialized training in logistics or experience in a call center environment is preferred.</li></ul><h3>About GFL</h3>At GFL, our goal is to invest in our people and provide opportunities to grow—for life! Our employees are known as Team Green, a name that unites us under a shared purpose: providing sustainable solutions that enable our customers and communities to be Green For Life.With over 20,000 employees across North America, we offer a dynamic range of career opportunities and locations. We are deeply committed to the communities we serve through our flagship Full Circle Project and are leading the way in sustainable tech, including the launch of our first fully electric trucks.GFL is traded on the NYSE &amp; TSX. #GFLTalent</div></div></div>  We thank you for your interest. Only those selected for an interview will be contacted.GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a> Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.  This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada the United States, GFL&rsquo;s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers. We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements. At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

Dispatcher and Customer Service Representative

<div><div><div><h2>Dispatcher / Customer Service Representative</h2>Location: Victoria, BCCompany: GFL EnvironmentalGFL Environmental is looking for a high-energy Dispatcher/Customer Service Representative to join our Victoria team! In this pivotal role, you will be the heartbeat of our local operations—connecting our drivers, our sales team, and our customers to ensure seamless service delivery.If you thrive in a fast-paced environment and pride yourself on problem-solving, we want to hear from you.<h3>Why Join TEAM GREEN?</h3><ul><li>Comprehensive Benefits: Excellent Health, Vision, and Dental coverage (including orthodontics).</li><li>Future Planning: Retirement savings options with RRSP matching.</li><li>Career Pathing: Exceptional learning and professional growth opportunities.</li><li>Balance: A culture that respects and promotes a great work/life balance.</li></ul><h3>Key Responsibilities</h3><ul><li>Strategic Dispatching: Schedule and dispatch calls based on designated routes and real-time driver locations to maximize efficiency.</li><li>Customer Excellence: Field incoming calls and emails, addressing service changes and resolving inquiries with a professional, solution-oriented mindset.</li><li>Route Optimization: Partner with routing specialists to refine routes and troubleshoot potential delivery or pickup hurdles before they impact the customer.</li><li>Operational Support: Perform daily driver check-ins to ensure paperwork accuracy and manage the distribution/collection of route sheets for data entry.</li><li>Cross-Functional Collaboration: Coordinate with Sales, Maintenance, and Operations to clarify roles and resolve complex service issues.</li><li>Staffing &amp; Logistics: Assist the Operations Manager in determining daily staffing levels to balance responsiveness with productivity.</li></ul><h3>Knowledge, Skills &amp; Competencies</h3><ul><li>Experience: 1–2 years in transportation, dispatch, or a high-volume customer service role.</li><li>Communication: Exceptional interpersonal skills; ability to communicate clearly and professionally via email, telephone, and two-way radio.</li><li>Tech-Savvy: Proficient in MS Office (Outlook, Excel, Word).</li><li>Multitasking Pro: Proven ability to prioritize tasks and stay organized in a "live" environment.</li><li>Industry Insight: Knowledge of waste management or logistics is considered a strong asset.</li><li>Education: Specialized training in logistics or experience in a call center environment is preferred.</li></ul><h3>About GFL</h3>At GFL, our goal is to invest in our people and provide opportunities to grow—for life! Our employees are known as Team Green, a name that unites us under a shared purpose: providing sustainable solutions that enable our customers and communities to be Green For Life.With over 20,000 employees across North America, we offer a dynamic range of career opportunities and locations. We are deeply committed to the communities we serve through our flagship Full Circle Project and are leading the way in sustainable tech, including the launch of our first fully electric trucks.GFL is traded on the NYSE &amp; TSX. #GFLTalent</div></div></div>  We thank you for your interest. Only those selected for an interview will be contacted.GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a> Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.  This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Dispatcher and Customer Service Representative

About the Job

About the Company

GFL Environmental

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