<div><b><span style="font-size:18px;">About 3E:</span></b></div><div><span style="font-size:16px;">We are a mission-driven company dedicated to creating a safer and more sustainable world!</span></div><div><span style="font-size:16px;">3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.</span></div><div><span style="font-size:16px;">With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.</span></div><div><span style="font-size:16px;">Are you ready to help shape the future?<b> Join </b></span><b style="font-size:16px;">us!</b></div><div><br></div><div><p>At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.</p><p>In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed.</p><p><strong>What success looks like</strong></p><p>Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor.</p></div><br><br><h3>What You'll Do</h3><ul><div><ul><li>Build trusted relationships with customer stakeholders across your assigned book of business</li><li>Partner closely with your Account Manager to support renewals, retention, and growth opportunities</li><li>Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively</li><li>Execute customer success plans that align product value to each customer’s goals and priorities</li><li>Conduct proactive outreach and regular customer meetings to maintain engagement and momentum</li><li>Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals</li><li>Develop and execute action plans to mitigate risk and improve customer outcomes</li><li>Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience</li><li>Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners</li><li>Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery</li></ul></div></ul><h3>What Makes You a Great Fit</h3><ul><div><ul><li>2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role</li><li>Experience in SaaS, technology, information services, or a similar environment</li><li>Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders</li><li>A customer-first mindset paired with strong business and commercial awareness</li><li>Experience driving product adoption, engagement, and customer outcomes</li><li>Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams</li><li>Strong communication skills, with the ability to explain value clearly and confidently</li><li>Comfort navigating ambiguity, shifting priorities, and a fast-paced environment</li><li>Ability to learn multiple products and become a strong generalist across a broad solution set</li><p><strong>Preferred qualifications</strong></p><ul><li>Experience supporting renewals, retention, or expansion within a recurring-revenue business</li><li>Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence</li><li>Experience using CRM and customer success tools such as Salesforce or similar platforms</li><li>Exposure to environmental, regulatory, compliance, or other complex B2B software environments</li><li>Experience supporting mid-market or enterprise customers</li><li>Experience working with geographically distributed customers and traveling for onsite meetings</li><p><strong>Location and travel</strong></p><p>This role follows a <strong>remote </strong>work arrangement and must be based in Texas.  Travel and requires <strong>10–20% travel</strong>.</p></ul></ul></div></ul><br><div><div><strong style="font-size:18px;">Pay Transparency:</strong></div><div><span style="font-size:16px;">The anticipated base salary range for this position is </span><strong style="font-size:16px;">$65,000-$70,000</strong><span style="font-size:16px;"> per year plus the opportunity to earn commission. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.</span></div><div> </div><div><span style="font-size:16px;">In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.</span></div></div><div><br></div><div><span style="font-size:16px;"><b>Our US Benefits Include:</b></span></div><div><span style="font-size:16px;">- Health, dental, and vision insurance</span></div><div><span style="font-size:16px;">- Life insurance and disability coverage</span></div><div><span style="font-size:16px;">- Open PTO and parental leave</span></div><div><span style="font-size:16px;">- 401(k) plan with company matching</span></div><div><span style="font-size:16px;">- Employee assistance program</span></div><div><span style="font-size:16px;">- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)</span></div><div><br></div><div><b><span style="font-size:16px;">3E is currently authorized to hire in the following U.S. states:</span></b></div><div><span style="font-size:16px;">Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.</span></div><div><br></div><div><b><span style="font-size:10px;">Disclosures:</span></b></div><div><span style="font-size:10px;">3E is committed to a diverse and inclusive work environment. 3E is an </span><a href="https://www.3eco.com/about-3e/3e-careers/statement-equal-employment-opportunity"><span style="font-size:10px;">equal opportunity employer</span></a><span style="font-size:10px;"> and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to </span><a href="mailto:recruiting@hr.3eco.com"><span style="font-size:10px;">recruiting@hr.3eco.com</span></a></div><div><span style="font-size:10px;">Visit us at </span><a href="https://www.3eco.com/"><span style="font-size:10px;">https://www.3eco.com/</span></a><span style="font-size:10px;"> </span></div><div><span style="font-size:10px;">Follow us at </span><a href="https://www.linkedin.com/company/3e-safer-world/"><span style="font-size:10px;">https://www.linkedin.com/company/3e-safer-world/</span></a></div><div><a style="font-size:10px;" href="https://www.3eco.com/privacy">Privacy Policy</a><span style="font-size:10px;"> and </span><a style="font-size:10px;" href="https://www.3eco.com/3e-candidate-privacy-notice">Candidate Privacy Notice</a></div><div><b><span style="font-size:10px;">Agencies</span></b><span style="font-size:10px;">: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means. </span></div>

<p>Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support.</p>
<p>We are deeply committed to serving our more than 6,000 customers worldwide, including nine of the world&rsquo;s top ten chemical manufacturers, eight of the world&rsquo;s top ten retailers, and seven of the world&rsquo;s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan.&nbsp;</p>

Customer Success Manager

<div><b><span>About 3E:</span></b></div><div><span>We are a mission-driven company dedicated to creating a safer and more sustainable world!</span></div><div><span>3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.</span></div><div><span>With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.</span></div><div><span>Are you ready to help shape the future?<b> Join </b></span><b>us!</b></div><div><br /></div><div><p>At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.</p><p>In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed.</p><p><strong>What success looks like</strong></p><p>Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor.</p></div><br /><br /><h3>What You'll Do</h3><ul><div><ul><li>Build trusted relationships with customer stakeholders across your assigned book of business</li><li>Partner closely with your Account Manager to support renewals, retention, and growth opportunities</li><li>Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively</li><li>Execute customer success plans that align product value to each customer’s goals and priorities</li><li>Conduct proactive outreach and regular customer meetings to maintain engagement and momentum</li><li>Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals</li><li>Develop and execute action plans to mitigate risk and improve customer outcomes</li><li>Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience</li><li>Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners</li><li>Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery</li></ul></div></ul><h3>What Makes You a Great Fit</h3><ul><div><ul><li>2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role</li><li>Experience in SaaS, technology, information services, or a similar environment</li><li>Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders</li><li>A customer-first mindset paired with strong business and commercial awareness</li><li>Experience driving product adoption, engagement, and customer outcomes</li><li>Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams</li><li>Strong communication skills, with the ability to explain value clearly and confidently</li><li>Comfort navigating ambiguity, shifting priorities, and a fast-paced environment</li><li>Ability to learn multiple products and become a strong generalist across a broad solution set</li><p><strong>Preferred qualifications</strong></p><ul><li>Experience supporting renewals, retention, or expansion within a recurring-revenue business</li><li>Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence</li><li>Experience using CRM and customer success tools such as Salesforce or similar platforms</li><li>Exposure to environmental, regulatory, compliance, or other complex B2B software environments</li><li>Experience supporting mid-market or enterprise customers</li><li>Experience working with geographically distributed customers and traveling for onsite meetings</li><p><strong>Location and travel</strong></p><p>This role follows a <strong>remote </strong>work arrangement and must be based in Texas.  Travel and requires <strong>10–20% travel</strong>.</p></ul></ul></div></ul><br /><div><div><strong>Pay Transparency:</strong></div><div><span>The anticipated base salary range for this position is </span><strong>$65,000-$70,000</strong><span> per year plus the opportunity to earn commission. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.</span></div><div> </div><div><span>In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.</span></div></div><div><br /></div><div><span><b>Our US Benefits Include:</b></span></div><div><span>- Health, dental, and vision insurance</span></div><div><span>- Life insurance and disability coverage</span></div><div><span>- Open PTO and parental leave</span></div><div><span>- 401(k) plan with company matching</span></div><div><span>- Employee assistance program</span></div><div><span>- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)</span></div><div><br /></div><div><b><span>3E is currently authorized to hire in the following U.S. states:</span></b></div><div><span>Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.</span></div><div><br /></div><div><b><span>Disclosures:</span></b></div><div><span>3E is committed to a diverse and inclusive work environment. 3E is an </span><a href="https://www.3eco.com/about-3e/3e-careers/statement-equal-employment-opportunity"><span>equal opportunity employer</span></a><span> and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to </span><a href="mailto:recruiting@hr.3eco.com"><span>recruiting@hr.3eco.com</span></a></div><div><span>Visit us at </span><a href="https://www.3eco.com/"><span>https://www.3eco.com/</span></a><span> </span></div><div><span>Follow us at </span><a href="https://www.linkedin.com/company/3e-safer-world/"><span>https://www.linkedin.com/company/3e-safer-world/</span></a></div><div><a href="https://www.3eco.com/privacy">Privacy Policy</a><span> and </span><a href="https://www.3eco.com/3e-candidate-privacy-notice">Candidate Privacy Notice</a></div><div><b><span>Agencies</span></b><span>: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means. </span></div>

Customer Success Manager

About the Job

About the Company

3E

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