We are looking for and Sales and Customer, Service Manager to join Business Technology Services at Stora Enso starting as soon as possible.You will be joining Business Accelerator Services / E2E Business Process Services team focusing to lead business transformation in sales, customer service and customer self-services areas. You will be reporting to E2E Business Process Lead.  PurposeIn this senior role you will lead our team responsible for multiple areas and support transformation in all our key business areas. Key is to ensure that we can achieve our business targets in different areas delivering the plans agreed together with the key stakeholders.   Your responsibilities<ul><li>Lead your own team to improve</li><li>Align and coordinate business development actions with the business areas people responsible.</li><li>Lead transformation and development in CRMs (Salesforce, MS365 Dynamics), Marketing (HubSpot integration), Customer Service coordination (Salesforce, Teams Voice), Price Management (Conga, Simon-Kucher), Process Automation (Celonis integration), Customer Self-Service Portals (Salesforce eBox, web eFlowOnline), AI development connected in multiple platforms, backup systems management and operation, information security systems in platforms, GDPR compliance</li><li>Ensure approach is aligned with business cases and different business stakeholders</li><li>Responsible to run scrum meetings and guide development with the main vendors</li><li>Coordinate project work and participate projects as needed</li><li>Coordinate applications releases, maintenance, contract renewals, vendor relationships, support management in all levels and development work including integrations</li><li>Coordinate weekly level actions and arrange quartal level steering meetings with stakeholders</li><li>Change Management to drive and support business transformation</li><li>Ensure business value generation with agreed KPIs</li></ul>What will you bring<ul><li>Experience to lead teams in this responsibility area</li><li>Senior level experience managing this area with hands on capabilities</li><li>Forward-looking can-do attitude</li><li>Understanding business processes and how different elements are supported by technology</li><li>Track record driving change management with business stakeholders</li><li>Ability to connect traditional process development, automation and AI capabilities in optimal way</li><li>Readiness to deliver results in quartal level</li><li>Open minded and self-driven personality</li><li>Good written and spoken English skills</li><li>University degree</li></ul>We offerYou will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally. You will contribute to a more sustainable world, as sustainability and innovation are at the core of our strategy. To keep you going safely, we support your physical and mental well-being.<ul><li>Career growth opportunities within an international organisation</li><li>Access to modern technologies and digital tools</li><li>Professional development opportunities</li><li>Motivating additional benefits package</li><li>Hybrid work options and flexible working hours</li><li>Inspiring, sustainable, and innovation-driven work environment</li></ul>Join the Renewable Materials CompanyThe forest is at the heart of Stora Enso, and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso has approximately 19,000 employees.This is your chance work at the intersection of sustainability, innovation, and profitability, contributing to digital solutions that deliver impactful business performance. Everyday. Watch our film: <a href="https://www.youtube.com/watch?v=WhSCp64f8NA&amp;t=6s">Be part of a nature positive future</a>Read more about working at Stora Enso: <a href="https://www.storaenso.com/en/careers/meet-our-people">Who we are - Careers | Stora Enso</a>How can you apply for this role? Please submit your application through our recruitment tool. We review candidates on an ongoing basis, so we encourage you to apply as soon as possible, and no later than May 1st, 2026.Our recruitment process may include pre‑employment steps such as background checks, reference checks, health examinations, and a drug test.Matti Vanhala (matti.vanhala@storaenso.com) is happy to answer your questions about the position.Welcome to work in the renewable materials company!

Stora Enso is the global rethinker of the paper, biomaterials, wood products and packaging industry. They always rethink the old and expand to the new to offer our customers innovative solutions based on renewable materials. Stora Enso employs some 29000 people worldwide, and is a publicly traded company listed in Helsinki and Stockholm.

Sales and Customer Service Manager

We are looking for and Sales and Customer, Service Manager to join Business Technology Services at Stora Enso starting as soon as possible.You will be joining Business Accelerator Services / E2E Business Process Services team focusing to lead business transformation in sales, customer service and customer self-services areas. You will be reporting to E2E Business Process Lead.  PurposeIn this senior role you will lead our team responsible for multiple areas and support transformation in all our key business areas. Key is to ensure that we can achieve our business targets in different areas delivering the plans agreed together with the key stakeholders.   Your responsibilities<ul><li>Lead your own team to improve</li><li>Align and coordinate business development actions with the business areas people responsible.</li><li>Lead transformation and development in CRMs (Salesforce, MS365 Dynamics), Marketing (HubSpot integration), Customer Service coordination (Salesforce, Teams Voice), Price Management (Conga, Simon-Kucher), Process Automation (Celonis integration), Customer Self-Service Portals (Salesforce eBox, web eFlowOnline), AI development connected in multiple platforms, backup systems management and operation, information security systems in platforms, GDPR compliance</li><li>Ensure approach is aligned with business cases and different business stakeholders</li><li>Responsible to run scrum meetings and guide development with the main vendors</li><li>Coordinate project work and participate projects as needed</li><li>Coordinate applications releases, maintenance, contract renewals, vendor relationships, support management in all levels and development work including integrations</li><li>Coordinate weekly level actions and arrange quartal level steering meetings with stakeholders</li><li>Change Management to drive and support business transformation</li><li>Ensure business value generation with agreed KPIs</li></ul>What will you bring<ul><li>Experience to lead teams in this responsibility area</li><li>Senior level experience managing this area with hands on capabilities</li><li>Forward-looking can-do attitude</li><li>Understanding business processes and how different elements are supported by technology</li><li>Track record driving change management with business stakeholders</li><li>Ability to connect traditional process development, automation and AI capabilities in optimal way</li><li>Readiness to deliver results in quartal level</li><li>Open minded and self-driven personality</li><li>Good written and spoken English skills</li><li>University degree</li></ul>We offerYou will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally. You will contribute to a more sustainable world, as sustainability and innovation are at the core of our strategy. To keep you going safely, we support your physical and mental well-being.<ul><li>Career growth opportunities within an international organisation</li><li>Access to modern technologies and digital tools</li><li>Professional development opportunities</li><li>Motivating additional benefits package</li><li>Hybrid work options and flexible working hours</li><li>Inspiring, sustainable, and innovation-driven work environment</li></ul>Join the Renewable Materials CompanyThe forest is at the heart of Stora Enso, and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso has approximately 19,000 employees.This is your chance work at the intersection of sustainability, innovation, and profitability, contributing to digital solutions that deliver impactful business performance. Everyday. Watch our film: <a href="https://www.youtube.com/watch?v=WhSCp64f8NA&amp;t=6s">Be part of a nature positive future</a>Read more about working at Stora Enso: <a href="https://www.storaenso.com/en/careers/meet-our-people">Who we are - Careers | Stora Enso</a>How can you apply for this role? Please submit your application through our recruitment tool. We review candidates on an ongoing basis, so we encourage you to apply as soon as possible, and no later than May 1st, 2026.Our recruitment process may include pre‑employment steps such as background checks, reference checks, health examinations, and a drug test.Matti Vanhala (matti.vanhala@storaenso.com) is happy to answer your questions about the position.Welcome to work in the renewable materials company!

Sales and Customer Service Manager

About the Job

About the Company

Stora Enso

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