At Clarios, we are producing the world’s best batteries, essential for the evolving future of transportation. Our advanced, low-voltage batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. Ready to direct your talent and coordination expertise towards shaping the future of our global standards at Clarios? Then take on the challenge and become part of our Customer Excellence team!Power your future with Clarios and explore the possibilities with us.As a Customer Excellence Professional (m/f/d), you will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs.The position will be based in our Clarios EMEA office in Brescia, Italy.What you will doAs Customer Excellence Professional (m/f/d), your responsibilities will include:<ul><li>Coordinating integrated service processes from order entry to on-time delivery and order fulfilment</li><li>Monitoring and posting customer orders received via EDI, TecCom and other channels</li><li>Managing the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers</li><li>Acting as main interface to service providers and carriers, including delivery coordination and invoice approval</li><li>Delivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notes</li><li>Organizing labelling activities and work orders</li><li>Monitoring storage performance regarding age, quality, quantity, costs and efficiency</li><li>Planning material requirements and managing packaging and decoration materials in line with purchasing processes</li><li>Ensuring achievement of defined KPIs (e.g. on-time quantity fill, claim management)</li><li>Supporting customer satisfaction through effective claim management</li><li>Maintaining master data, including label management and Bill of Material updates</li><li>Supporting continuous improvement and cost-saving projects</li><li>Creating purchase orders for the Customer Excellence team (e.g. carriers, service providers, supplies)</li><li>Archiving and maintaining documents in accordance with internal requirements (RIM)</li></ul>What makes you a good fit<ul><li>Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration</li><li>Several years of relevant work experience (approx. 3–4 years) in Sales, Production or Logistics, preferably in an industrial or international environment</li><li>Experience in the automotive industry is an advantage</li><li>Strong analytical skills combined with excellent self- and time-management abilities</li><li>High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements</li><li>Sensitivity and understanding of dangerous goods shipments</li><li>Advanced proficiency in SAP and Microsoft Office applications</li><li>Strong communication skills with the ability to collaborate effectively with various stakeholders</li><li>Fluency in English and Italian, both in spoken and written</li></ul>What we offer youAs a technology leader with strong brand (i.e. VARTA® and OPTIMA®), Clarios notably lives on the creativity, capability and satisfaction of its employees. Therefore, we offer people with drive and power many good reasons to join us:<ul><li>Working in an international environment</li><li>Strong commitment to integrity, values, social engagement, and sustainability</li><li>AD&amp;D Insurance</li><li>Meal vouchers</li><li>Flexible and trust-based working hours</li><li>Mobile work policy</li><li>Internal Learning Academy and LinkedIn Learning</li></ul>You want to learn more about the position and our EMEA region? Check out our <a href="https://www.linkedin.com/company/clarios/life/emearegion/">regional page</a> and get in touch with our <a href="mailto:recruiting-emea@clarios.com">recruiting team</a>.______________________________________________________________________________In Clarios produciamo le migliori batterie al mondo, essenziali per il futuro in continua evoluzione della mobilità. Le nostre batterie avanzate a bassa tensione e le soluzioni intelligenti alimentano quasi ogni tipo di veicolo e si trovano in 1 auto su 3 oggi in circolazione. Sei pronto/a a mettere a frutto il tuo talento e le tue competenze organizzative per contribuire allo sviluppo degli standard globali di Clarios? Allora accetta la sfida ed entra a far parte del nostro team Customer Excellence!Dai energia al tuo futuro con Clarios ed esplora le opportunità insieme a noi.In qualità di Customer Excellence Professional (m/f/d), contribuirai a garantire un’eccellente soddisfazione del cliente attraverso relazioni solide e una comunicazione continua. Coordinerai processi di servizio integrati dall’inserimento dell’ordine fino alla consegna puntuale e all’evasione degli ordini, assicurando il raggiungimento degli obiettivi di servizio e di inventario nel rispetto dei target di costo, e supporterai progetti interfunzionali volti al miglioramento continuo dei processi e dei costi legati alla Customer Excellence e alla supply chain.La posizione sarà basata presso il nostro ufficio Clarios EMEA di Brescia, Italia.Cosa faraiIn qualità di Customer Excellence Professional (m/f/d), le tue responsabilità includeranno:<ul><li>Coordinare processi di servizio integrati dall’inserimento dell’ordine alla consegna puntuale e all’evasione dell’ordine</li><li>Monitorare e registrare gli ordini dei clienti ricevuti tramite EDI, TecCom e altri canali</li><li>Gestire il set-up iniziale di nuovi clienti, inclusi processi, dati anagrafici e requisiti specifici, in stretta collaborazione con il team Sales e con i clienti</li><li>Operare come principale referente per fornitori di servizi e vettori, inclusi il coordinamento delle consegne e l’approvazione delle fatture</li><li>Gestire le consegne assicurando la puntualità nella distribuzione delle batterie, analizzando le giacenze e le consegne in entrata e allocando la merce alle relative bolle di consegna</li><li>Organizzare le attività di etichettatura e gli ordini di lavoro</li><li>Monitorare le performance di magazzino in termini di anzianità, qualità, quantità, costi ed efficienza</li><li>Pianificare il fabbisogno di materiali e gestire materiali di imballaggio e di decorazione in linea con i processi di acquisto</li><li>Garantire il raggiungimento dei KPI definiti (ad es. livello di servizio, gestione dei reclami)</li><li>Supportare la soddisfazione del cliente attraverso un’efficace gestione dei reclami</li><li>Gestire i dati anagrafici, inclusa la gestione delle etichette e la manutenzione delle distinte base (Bill of Material)</li><li>Supportare progetti di miglioramento continuo e riduzione dei costi</li><li>Creare ordini di acquisto per il team Customer Excellence (ad es. vettori, fornitori di servizi, materiali di consumo)</li><li>Archiviare e mantenere la documentazione in conformità ai requisiti interni (RIM)</li></ul>Cosa ti rende la persona giusta<ul><li>Apprendistato completato, diploma di scuola secondaria superiore o titolo di studio equivalente in ambito logistica, vendite o amministrazione</li><li>Diversi anni di esperienza lavorativa rilevante (circa 3–4 anni) in ambito Sales, Produzione o Logistica, preferibilmente in un contesto industriale o internazionale</li><li>Esperienza nel settore automotive costituirà un vantaggio</li><li>Spiccate capacità analitiche unite a un’elevata autonomia e a ottime competenze di gestione del tempo</li><li>Forte consapevolezza delle influenze esterne e strategiche come normative, costi del carburante e requisiti ambientali</li><li>Sensibilità e conoscenza delle spedizioni di merci pericolose</li><li>Ottima conoscenza di SAP e del pacchetto Microsoft Office</li><li>Spiccate capacità comunicative e attitudine alla collaborazione efficace con diversi stakeholder</li><li>Ottima conoscenza della lingua inglese e italiana, sia parlata che scritta</li></ul>Cosa offriamoIn qualità di leader tecnologico con marchi forti (come VARTA® e OPTIMA®), Clarios fonda il proprio successo sulla creatività, sulle competenze e sulla soddisfazione delle persone. Per questo offriamo numerosi vantaggi a chi desidera unirsi a noi:<ul><li>Ambiente di lavoro internazionale</li><li>Forte impegno verso integrità, valori, responsabilità sociale e sostenibilità</li><li>Assicurazione AD&amp;D</li><li>Buoni pasto</li><li>Orari di lavoro flessibili basati sulla fiducia</li><li>Policy di lavoro da remoto</li><li>Learning Academy interna e accesso a LinkedIn Learning</li></ul>Vuoi saperne di più sulla posizione e sulla nostra regione EMEA? Visita la nostra <a href="https://www.linkedin.com/company/clarios/life/emearegion/">pagina regionale</a> e contatta il nostro <a href="mailto:recruiting-emea@clarios.com">team di recruiting</a>.#LI-MD1About Clarios: Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information <a href="https://presse.ftp-mtm.com/Clarios/Clarios_Overview_2024_03_20.pdf">here</a> (PDF).  To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs. Equal Employment Opportunity: Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

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<div id="ember57" class="ember-view organization-about-module__content-consistant-cards-description">Clarios creates the most advanced battery technologies for virtually every type of vehicle. We are a global leader in advanced energy storage solutions, powering one in three of the world&rsquo;s vehicles. We produce more than 150 million batteries &ndash; one-third of the industry&rsquo;s output &ndash; every year, and we continue to build and expand our capacity to meet our customer&rsquo;s future demand.</div>
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<div class="org-about-module__content-improvement">
<div class="org-about-module__content-box">&nbsp;</div>
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Customer Excellence Professional

At Clarios, we are producing the world’s best batteries, essential for the evolving future of transportation. Our advanced, low-voltage batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. Ready to direct your talent and coordination expertise towards shaping the future of our global standards at Clarios? Then take on the challenge and become part of our Customer Excellence team!Power your future with Clarios and explore the possibilities with us.As a Customer Excellence Professional (m/f/d), you will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs.The position will be based in our Clarios EMEA office in Brescia, Italy.What you will doAs Customer Excellence Professional (m/f/d), your responsibilities will include:<ul><li>Coordinating integrated service processes from order entry to on-time delivery and order fulfilment</li><li>Monitoring and posting customer orders received via EDI, TecCom and other channels</li><li>Managing the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers</li><li>Acting as main interface to service providers and carriers, including delivery coordination and invoice approval</li><li>Delivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notes</li><li>Organizing labelling activities and work orders</li><li>Monitoring storage performance regarding age, quality, quantity, costs and efficiency</li><li>Planning material requirements and managing packaging and decoration materials in line with purchasing processes</li><li>Ensuring achievement of defined KPIs (e.g. on-time quantity fill, claim management)</li><li>Supporting customer satisfaction through effective claim management</li><li>Maintaining master data, including label management and Bill of Material updates</li><li>Supporting continuous improvement and cost-saving projects</li><li>Creating purchase orders for the Customer Excellence team (e.g. carriers, service providers, supplies)</li><li>Archiving and maintaining documents in accordance with internal requirements (RIM)</li></ul>What makes you a good fit<ul><li>Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration</li><li>Several years of relevant work experience (approx. 3–4 years) in Sales, Production or Logistics, preferably in an industrial or international environment</li><li>Experience in the automotive industry is an advantage</li><li>Strong analytical skills combined with excellent self- and time-management abilities</li><li>High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements</li><li>Sensitivity and understanding of dangerous goods shipments</li><li>Advanced proficiency in SAP and Microsoft Office applications</li><li>Strong communication skills with the ability to collaborate effectively with various stakeholders</li><li>Fluency in English and Italian, both in spoken and written</li></ul>What we offer youAs a technology leader with strong brand (i.e. VARTA® and OPTIMA®), Clarios notably lives on the creativity, capability and satisfaction of its employees. Therefore, we offer people with drive and power many good reasons to join us:<ul><li>Working in an international environment</li><li>Strong commitment to integrity, values, social engagement, and sustainability</li><li>AD&amp;D Insurance</li><li>Meal vouchers</li><li>Flexible and trust-based working hours</li><li>Mobile work policy</li><li>Internal Learning Academy and LinkedIn Learning</li></ul>You want to learn more about the position and our EMEA region? Check out our <a href="https://www.linkedin.com/company/clarios/life/emearegion/">regional page</a> and get in touch with our <a href="mailto:recruiting-emea@clarios.com">recruiting team</a>.______________________________________________________________________________In Clarios produciamo le migliori batterie al mondo, essenziali per il futuro in continua evoluzione della mobilità. Le nostre batterie avanzate a bassa tensione e le soluzioni intelligenti alimentano quasi ogni tipo di veicolo e si trovano in 1 auto su 3 oggi in circolazione. Sei pronto/a a mettere a frutto il tuo talento e le tue competenze organizzative per contribuire allo sviluppo degli standard globali di Clarios? Allora accetta la sfida ed entra a far parte del nostro team Customer Excellence!Dai energia al tuo futuro con Clarios ed esplora le opportunità insieme a noi.In qualità di Customer Excellence Professional (m/f/d), contribuirai a garantire un’eccellente soddisfazione del cliente attraverso relazioni solide e una comunicazione continua. Coordinerai processi di servizio integrati dall’inserimento dell’ordine fino alla consegna puntuale e all’evasione degli ordini, assicurando il raggiungimento degli obiettivi di servizio e di inventario nel rispetto dei target di costo, e supporterai progetti interfunzionali volti al miglioramento continuo dei processi e dei costi legati alla Customer Excellence e alla supply chain.La posizione sarà basata presso il nostro ufficio Clarios EMEA di Brescia, Italia.Cosa faraiIn qualità di Customer Excellence Professional (m/f/d), le tue responsabilità includeranno:<ul><li>Coordinare processi di servizio integrati dall’inserimento dell’ordine alla consegna puntuale e all’evasione dell’ordine</li><li>Monitorare e registrare gli ordini dei clienti ricevuti tramite EDI, TecCom e altri canali</li><li>Gestire il set-up iniziale di nuovi clienti, inclusi processi, dati anagrafici e requisiti specifici, in stretta collaborazione con il team Sales e con i clienti</li><li>Operare come principale referente per fornitori di servizi e vettori, inclusi il coordinamento delle consegne e l’approvazione delle fatture</li><li>Gestire le consegne assicurando la puntualità nella distribuzione delle batterie, analizzando le giacenze e le consegne in entrata e allocando la merce alle relative bolle di consegna</li><li>Organizzare le attività di etichettatura e gli ordini di lavoro</li><li>Monitorare le performance di magazzino in termini di anzianità, qualità, quantità, costi ed efficienza</li><li>Pianificare il fabbisogno di materiali e gestire materiali di imballaggio e di decorazione in linea con i processi di acquisto</li><li>Garantire il raggiungimento dei KPI definiti (ad es. livello di servizio, gestione dei reclami)</li><li>Supportare la soddisfazione del cliente attraverso un’efficace gestione dei reclami</li><li>Gestire i dati anagrafici, inclusa la gestione delle etichette e la manutenzione delle distinte base (Bill of Material)</li><li>Supportare progetti di miglioramento continuo e riduzione dei costi</li><li>Creare ordini di acquisto per il team Customer Excellence (ad es. vettori, fornitori di servizi, materiali di consumo)</li><li>Archiviare e mantenere la documentazione in conformità ai requisiti interni (RIM)</li></ul>Cosa ti rende la persona giusta<ul><li>Apprendistato completato, diploma di scuola secondaria superiore o titolo di studio equivalente in ambito logistica, vendite o amministrazione</li><li>Diversi anni di esperienza lavorativa rilevante (circa 3–4 anni) in ambito Sales, Produzione o Logistica, preferibilmente in un contesto industriale o internazionale</li><li>Esperienza nel settore automotive costituirà un vantaggio</li><li>Spiccate capacità analitiche unite a un’elevata autonomia e a ottime competenze di gestione del tempo</li><li>Forte consapevolezza delle influenze esterne e strategiche come normative, costi del carburante e requisiti ambientali</li><li>Sensibilità e conoscenza delle spedizioni di merci pericolose</li><li>Ottima conoscenza di SAP e del pacchetto Microsoft Office</li><li>Spiccate capacità comunicative e attitudine alla collaborazione efficace con diversi stakeholder</li><li>Ottima conoscenza della lingua inglese e italiana, sia parlata che scritta</li></ul>Cosa offriamoIn qualità di leader tecnologico con marchi forti (come VARTA® e OPTIMA®), Clarios fonda il proprio successo sulla creatività, sulle competenze e sulla soddisfazione delle persone. Per questo offriamo numerosi vantaggi a chi desidera unirsi a noi:<ul><li>Ambiente di lavoro internazionale</li><li>Forte impegno verso integrità, valori, responsabilità sociale e sostenibilità</li><li>Assicurazione AD&amp;D</li><li>Buoni pasto</li><li>Orari di lavoro flessibili basati sulla fiducia</li><li>Policy di lavoro da remoto</li><li>Learning Academy interna e accesso a LinkedIn Learning</li></ul>Vuoi saperne di più sulla posizione e sulla nostra regione EMEA? Visita la nostra <a href="https://www.linkedin.com/company/clarios/life/emearegion/">pagina regionale</a> e contatta il nostro <a href="mailto:recruiting-emea@clarios.com">team di recruiting</a>.#LI-MD1About Clarios: Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information <a href="https://presse.ftp-mtm.com/Clarios/Clarios_Overview_2024_03_20.pdf">here</a> (PDF).  To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs. Equal Employment Opportunity: Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

Customer Excellence Professional

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Clarios

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