Location:Zagreb, Grad Zagreb, CroatiaJob ID: R0123149Date Posted:2026-04-16Company Name:HITACHI ENERGY D.O.O.Profession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:The opportunityWe are looking for an experienced Segment Service Manager to lead and develop our Service business across Croatia and the respective Balkan markets. This role combines service strategy, sales growth, operational excellence, and team leadership, with a strong focus on customer satisfaction and safety.As Segment Service Manager, you will be responsible for driving and implementing the Service strategy, overseeing service operations, enabling sustainable growth, and managing the Service team. You will monitor and analyze market conditions, customer strategies, and competitor activities, translating insights into actionable business plans.You will work in close cooperation with customers and cross-functional teams to deliver high-quality Service solutions while ensuring compliance with company processes, performance standards, and safety guidelines.How you’ll make an impact:Service Strategy, Sales &amp; Market Development<ul><li>Drive and implement the regional Service strategy in line with global objectives.</li><li>Identify, plan, and manage sales and marketing investments to increase market penetration and enter new market segments.</li><li>Develop and execute service sales activities across direct, third‑party, and project‑based business.</li><li>Analyze market trends, customer needs, and competitor activities, and convert opportunities into service orders.</li><li>Ensure timely delivery of Service sales targets and strategic initiatives.</li></ul>Service Operations &amp; Delivery<ul><li>Oversee day‑to‑day Service operations, including planning, execution, and supervision of service delivery and projects.</li><li>Ensure implementation of agreed delivery, quality, and performance standards.</li><li>Support and supervise Service activities across the full Service portfolio, including installation, commissioning, maintenance, repairs, upgrades, retrofits, and end‑of‑life services.</li></ul>Customer &amp; Stakeholder Management<ul><li>Build and maintain strong, long‑term relationships with customers and key stakeholders.</li><li>Act as a senior point of contact for service execution, escalations, and continuous improvement.</li></ul>Leadership &amp; People Management<ul><li>Lead, coach, and develop the Service team, fostering a high‑performance and customer‑oriented culture.</li></ul>Safety, Quality &amp; Continuous Improvement<ul><li>Ensure strict adherence to safety rules, safe working practices, and environmental responsibilities.</li><li>Promote a strong culture of safety and integrity; report unsafe practices and incidents.</li><li>Identify and drive opportunities for product, service, and process improvements.</li><li>Provide recommendations to management to improve operations, productivity, and customer service.</li></ul>Your background:<ul><li>Bachelor’s degree in Electrical or Mechanical Engineering (or equivalent).</li><li>Minimum 5 years of experience in power products, systems, or service-related roles.</li><li>Experience in service management, service sales, or technical team leadership.</li><li>Strong communication and customer‑facing skills.</li><li>Proactive, structured, and solution‑oriented mindset.</li><li>Willingness to travel frequently.</li><li>Valid Category B driver’s license.</li><li>Fluency in spoken and written English.</li><li>Proficiency in Microsoft Word and Excel, S4Hana.</li></ul>More about usWe offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. <h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Segment Service Manager (Croatia & Balkan Markets)

Location:Zagreb, Grad Zagreb, CroatiaJob ID: R0123149Date Posted:2026-04-16Company Name:HITACHI ENERGY D.O.O.Profession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:The opportunityWe are looking for an experienced Segment Service Manager to lead and develop our Service business across Croatia and the respective Balkan markets. This role combines service strategy, sales growth, operational excellence, and team leadership, with a strong focus on customer satisfaction and safety.As Segment Service Manager, you will be responsible for driving and implementing the Service strategy, overseeing service operations, enabling sustainable growth, and managing the Service team. You will monitor and analyze market conditions, customer strategies, and competitor activities, translating insights into actionable business plans.You will work in close cooperation with customers and cross-functional teams to deliver high-quality Service solutions while ensuring compliance with company processes, performance standards, and safety guidelines.How you’ll make an impact:Service Strategy, Sales &amp; Market Development<ul><li>Drive and implement the regional Service strategy in line with global objectives.</li><li>Identify, plan, and manage sales and marketing investments to increase market penetration and enter new market segments.</li><li>Develop and execute service sales activities across direct, third‑party, and project‑based business.</li><li>Analyze market trends, customer needs, and competitor activities, and convert opportunities into service orders.</li><li>Ensure timely delivery of Service sales targets and strategic initiatives.</li></ul>Service Operations &amp; Delivery<ul><li>Oversee day‑to‑day Service operations, including planning, execution, and supervision of service delivery and projects.</li><li>Ensure implementation of agreed delivery, quality, and performance standards.</li><li>Support and supervise Service activities across the full Service portfolio, including installation, commissioning, maintenance, repairs, upgrades, retrofits, and end‑of‑life services.</li></ul>Customer &amp; Stakeholder Management<ul><li>Build and maintain strong, long‑term relationships with customers and key stakeholders.</li><li>Act as a senior point of contact for service execution, escalations, and continuous improvement.</li></ul>Leadership &amp; People Management<ul><li>Lead, coach, and develop the Service team, fostering a high‑performance and customer‑oriented culture.</li></ul>Safety, Quality &amp; Continuous Improvement<ul><li>Ensure strict adherence to safety rules, safe working practices, and environmental responsibilities.</li><li>Promote a strong culture of safety and integrity; report unsafe practices and incidents.</li><li>Identify and drive opportunities for product, service, and process improvements.</li><li>Provide recommendations to management to improve operations, productivity, and customer service.</li></ul>Your background:<ul><li>Bachelor’s degree in Electrical or Mechanical Engineering (or equivalent).</li><li>Minimum 5 years of experience in power products, systems, or service-related roles.</li><li>Experience in service management, service sales, or technical team leadership.</li><li>Strong communication and customer‑facing skills.</li><li>Proactive, structured, and solution‑oriented mindset.</li><li>Willingness to travel frequently.</li><li>Valid Category B driver’s license.</li><li>Fluency in spoken and written English.</li><li>Proficiency in Microsoft Word and Excel, S4Hana.</li></ul>More about usWe offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. <h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Segment Service Manager (Croatia & Balkan Markets)

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HITACHI ENERGY

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