About usAt Axle Energy, we’re building the infrastructure that will underpin the decarbonised energy system. Our software moves energy usage to times when electricity is cheap and green, by controlling vehicle charging, heating systems, and home batteries. We control hundreds of thousands of energy assets.We’re building in a legacy industry and moving gigawatt-hours of electrons in the real world, but we operate at lightning speed, and we’re growing the team to meet customer demand.We’re proud to be supported by world-leading investors, including Accel.Read more about what we’re building <a href="https://www.axle.energy/blog/analysis/power-of-the-home">here</a>.About the roleWe’re looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy’s products.*This is a 3 month part-time contract role - perfect for someone that is ready to jump in and make an immediate impact.What you will be doing<ul style=""><li>Act as the owner for complex or high-priority customer cases.</li><li>Collaborate closely with tech team to analyse and solve painpoints</li><li>Maintain and expand internal technical playbooks and knowledge resources.</li><li>Identify recurring customer issues bring insights to improve the product</li></ul>You might be a good fit if you’re<ul style=""><li>Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done</li><li>Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should</li><li>Curious: you’re willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues</li></ul>BenefitsA competitive salary &amp; the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world. We aim to keep pay equitable across the company, with a 1:1 median ratio between founder and team compensation.Bi-annual retreats to strengthen team connection &amp; shared purpose.Hybrid working - We have a dog-friendly office in Shoreditch. To maximize collaboration, we ask that you spend 1-2 days a week in the office.We are extremely keen to build a diverse company, and we’re particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you’re motivated by our mission, please do reach out, even if you feel you might not ‘check all the boxes’.Interview process<ol style=""><li>Initial interview</li><li>Take-home exercise</li><li>Final interview (in-person)</li><li>Offer, references, and welcome to the team!</li></ol>

We build software to move energy usage to times when electricity is cheap and green. Think of it as the operating system for a decarbonized grid.We integrate home energy devices into electricity markets to earn consumers money. Our software controls vehicle charging, heating systems, and home batteries. We use machine learning to figure out what energy people will need, and when they'll need it. We minimize CO2 and costs, and protect the grid by limiting peak demand.We've raised &gt;$10m in funding and in our first 2 years we've connected to &gt;100k devices in the UK alone. Join us to decarbonize the grid.

Customer Support (part-time)

About usAt Axle Energy, we’re building the infrastructure that will underpin the decarbonised energy system. Our software moves energy usage to times when electricity is cheap and green, by controlling vehicle charging, heating systems, and home batteries. We control hundreds of thousands of energy assets.We’re building in a legacy industry and moving gigawatt-hours of electrons in the real world, but we operate at lightning speed, and we’re growing the team to meet customer demand.We’re proud to be supported by world-leading investors, including Accel.Read more about what we’re building <a href="https://www.axle.energy/blog/analysis/power-of-the-home">here</a>.About the roleWe’re looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy’s products.*This is a 3 month part-time contract role - perfect for someone that is ready to jump in and make an immediate impact.What you will be doing<ul><li>Act as the owner for complex or high-priority customer cases.</li><li>Collaborate closely with tech team to analyse and solve painpoints</li><li>Maintain and expand internal technical playbooks and knowledge resources.</li><li>Identify recurring customer issues bring insights to improve the product</li></ul>You might be a good fit if you’re<ul><li>Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done</li><li>Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should</li><li>Curious: you’re willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues</li></ul>BenefitsA competitive salary &amp; the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world. We aim to keep pay equitable across the company, with a 1:1 median ratio between founder and team compensation.Bi-annual retreats to strengthen team connection &amp; shared purpose.Hybrid working - We have a dog-friendly office in Shoreditch. To maximize collaboration, we ask that you spend 1-2 days a week in the office.We are extremely keen to build a diverse company, and we’re particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you’re motivated by our mission, please do reach out, even if you feel you might not ‘check all the boxes’.Interview process<ol><li>Initial interview</li><li>Take-home exercise</li><li>Final interview (in-person)</li><li>Offer, references, and welcome to the team!</li></ol>

Customer Support (part-time)

About the Job

About the Company

Axle Energy

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