As a Digital Workspace Specialist, you will be based on‑site at Fastmarkets’ London Head Office Monday to Thursday, providing high‑quality, face‑to‑face technical support to colleagues. You will play a key role in delivering an excellent end‑user experience across laptops, meeting‑room technology and collaboration tools.You will diagnose and resolve incidents and service requests across Windows and macOS devices, Microsoft 365, end‑user hardware, printers, basic network connectivity, and audio‑visual conferencing solutions.This role requires strong hands‑on troubleshooting skills and a customer‑focused approach to support.You will act as the primary on‑site contact for onboarding and lifecycle activities (joiners, movers and leavers), including device provisioning, stock management and other local operational tasks. Working closely with the wider IT Operations team, you will help ensure consistent service delivery and drive continual improvement.While the role is primarily focused on on‑site deskside and meeting‑room support—ensuring issues are resolved promptly, users are kept informed, and tickets are accurately logged and progressed—you will also provide remote support to Fastmarkets’ global user base where required, supporting over 800 colleagues worldwide.PRINCIPLE ACCOUNTABILITIES<ul><li>On‑site deskside support: Provide in‑person support for incidents and service requests, troubleshooting Windows and macOS devices, Microsoft 365 applications, user profiles, peripherals and local connectivity issues. Resolve issues where possible and escalate appropriately with clear diagnostics and supporting evidence.</li><li>Customer experience &amp; communication:  Deliver a professional, face‑to‑face support experience. Set clear expectations, provide timely updates, and ensure users understand resolutions and any required next steps.</li><li>Device provisioning &amp; lifecycle (Joiners / Movers / Leavers):  Prepare, build and deploy laptops in line with defined standards and processes. Coordinate user setup, perform device swaps and repairs, manage leaver collections, and ensure secure wiping and return of equipment in accordance with policy. Proactively collaborate with IT Operations to resolve potential issues.</li><li>Printers, peripherals &amp; end‑user hardware:  Support office printers (paper and toner issues, driver setup, queue problems, basic fault isolation and vendor logging), as well as docks, monitors, keyboards, mice, headsets and other peripherals, ensuring equipment is configured and operating correctly.</li><li>Meeting rooms &amp; audio‑visual support:  Provide support for meeting‑room technology including Teams Meeting Rooms, displays, microphones, speakers, cameras and presentation systems. Conduct morning and pre‑meeting checks, troubleshoot live issues, and coordinate repairs and improvements with vendors and Facilities.</li><li>On‑site infrastructure &amp; operational tasks: Under the direction of the Networking subject matter expert (SME ) carry out basic network troubleshooting (patching and cabling, port checks, Wi‑Fi connectivity), manage courier handling for IT equipment, and maintain on‑site stock levels including receiving, auditing, asset tagging, secure storage and disposal.</li><li>Ticket management, prioritisation &amp; escalation:  Log, categorise and progress tickets within the service management tool in line with SLAs. Prioritise work based on impact and urgency, maintain accurate records, and escalate to L3 teams or third parties with clear troubleshooting steps and evidence.</li><li>Documentation, security &amp; continuous improvement: Maintain support documentation &amp; adhere to standard build procedures and knowledge set by the domain SME. Identify recurring issues and recommend improvements to processes, tooling and user guidance. Follow security policies for device handling, access, data protection and asset management, raising security concerns promptly.</li></ul>

Our price data, forecasts, and market analyses give our customers a strategic advantage in complex, volatile and often opaque markets. Our events provide immersive experiences to network, trade and discuss the critical issues of the day.
Lithium Hangar Holdco Limited is the ultimate holding company for the Fastmarkets group of companies. Lithium Hangar Holdco Limited (14476245) is a company registered in England and Wales and is controlled by funds managed and/or advised by Astorg. Astorg is a European private equity firm with over &euro;20 billion of assets under management.

Digital Workspace Specialist

As a Digital Workspace Specialist, you will be based on‑site at Fastmarkets’ London Head Office Monday to Thursday, providing high‑quality, face‑to‑face technical support to colleagues. You will play a key role in delivering an excellent end‑user experience across laptops, meeting‑room technology and collaboration tools.You will diagnose and resolve incidents and service requests across Windows and macOS devices, Microsoft 365, end‑user hardware, printers, basic network connectivity, and audio‑visual conferencing solutions.This role requires strong hands‑on troubleshooting skills and a customer‑focused approach to support.You will act as the primary on‑site contact for onboarding and lifecycle activities (joiners, movers and leavers), including device provisioning, stock management and other local operational tasks. Working closely with the wider IT Operations team, you will help ensure consistent service delivery and drive continual improvement.While the role is primarily focused on on‑site deskside and meeting‑room support—ensuring issues are resolved promptly, users are kept informed, and tickets are accurately logged and progressed—you will also provide remote support to Fastmarkets’ global user base where required, supporting over 800 colleagues worldwide.PRINCIPLE ACCOUNTABILITIES<ul><li>On‑site deskside support: Provide in‑person support for incidents and service requests, troubleshooting Windows and macOS devices, Microsoft 365 applications, user profiles, peripherals and local connectivity issues. Resolve issues where possible and escalate appropriately with clear diagnostics and supporting evidence.</li><li>Customer experience &amp; communication:  Deliver a professional, face‑to‑face support experience. Set clear expectations, provide timely updates, and ensure users understand resolutions and any required next steps.</li><li>Device provisioning &amp; lifecycle (Joiners / Movers / Leavers):  Prepare, build and deploy laptops in line with defined standards and processes. Coordinate user setup, perform device swaps and repairs, manage leaver collections, and ensure secure wiping and return of equipment in accordance with policy. Proactively collaborate with IT Operations to resolve potential issues.</li><li>Printers, peripherals &amp; end‑user hardware:  Support office printers (paper and toner issues, driver setup, queue problems, basic fault isolation and vendor logging), as well as docks, monitors, keyboards, mice, headsets and other peripherals, ensuring equipment is configured and operating correctly.</li><li>Meeting rooms &amp; audio‑visual support:  Provide support for meeting‑room technology including Teams Meeting Rooms, displays, microphones, speakers, cameras and presentation systems. Conduct morning and pre‑meeting checks, troubleshoot live issues, and coordinate repairs and improvements with vendors and Facilities.</li><li>On‑site infrastructure &amp; operational tasks: Under the direction of the Networking subject matter expert (SME ) carry out basic network troubleshooting (patching and cabling, port checks, Wi‑Fi connectivity), manage courier handling for IT equipment, and maintain on‑site stock levels including receiving, auditing, asset tagging, secure storage and disposal.</li><li>Ticket management, prioritisation &amp; escalation:  Log, categorise and progress tickets within the service management tool in line with SLAs. Prioritise work based on impact and urgency, maintain accurate records, and escalate to L3 teams or third parties with clear troubleshooting steps and evidence.</li><li>Documentation, security &amp; continuous improvement: Maintain support documentation &amp; adhere to standard build procedures and knowledge set by the domain SME. Identify recurring issues and recommend improvements to processes, tooling and user guidance. Follow security policies for device handling, access, data protection and asset management, raising security concerns promptly.</li></ul>

Digital Workspace Specialist

About the Job

About the Company

Fastmarkets Ltd

Similar Jobs

Desktop and Field Services Specialist

Desktop and Field Services Specialist

Onsite IT Support Specialist

Onsite IT Support Specialist

IT Support Specialist

IT Support Specialist

Modern Workplace Engineer

Modern Workplace Engineer

Sr IT Desktop Support Specialist

Sr IT Desktop Support Specialist

Help Desk IT Technician

Help Desk IT Technician

IT Service Delivery Analyst

IT Service Delivery Analyst

IT Support Specialist

IT Support Specialist

Technical Support Specialist

Technical Support Specialist

IT Support Analyst

IT Support Analyst