At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  Reimagine What’s Possible POSITION SUMMARY:<ul><li>Customer Service</li><li>Review customer enquiry</li><li>Monitor and obtain new tenders, customer RFQ and offer submission</li><li>Support Account Receivables in Europe</li><li>Handle existing account from enquiry till the execution of order and payment received in account.</li></ul>PRINCIPAL ACCOUNTABILITIESThis position is accountable for the following end results:<ul><li>Preparing detailed quotations, quoting for tenders and follow ups of quotations.</li><li>Processing order in SAP</li><li>Handle customer calls</li><li>Prepare competitive offers on time as per customer requirements &amp; follow-up for outcome, in case not success- analyse the reason of failure.</li><li>Preparation of Tender documents &amp; follow-ups</li><li>Customer requirements of Vendor Registrations &amp; updates</li><li>Acknowledge the receipt of RFQ, Tender to the customers</li><li>Daily report to line manager</li><li>Attend all meetings, presentations, trainings as requested by the line manager.</li><li>Maintain contact with all customers to ensure high levels of customer satisfaction</li><li>Process the order once the pricing terms and condition &amp; delivery commitment has been satisfactorily settled, approved and agreed by both parties.</li><li>Good communications with customers</li><li>Understand Customer complaints and raising the CCR in SAP and coordinate with Quality team.</li><li>Ensure smooth work process and transactions with BDM’s, Supply Chain (OPS), Finance (Accounts) and fulfill (Logistics) to deliver the best service to our customers and ensure correct supply and invoicing, fast and adequate response to requests and complaints.</li><li>Annual General Price increase program for Key accounts/Regions.</li><li>Support Credit control, issue credit note/debit note</li><li>Wallet share development, added value enhancement action plans in order to increase the volume, revenue, ASP and profitability results</li><li>Support Asset collection/communication with the customers.</li><li>Create ZLO for empty cylinder collection.</li><li>Support WB creation and master data update.</li><li>Follow-up for outcome of offer submitted, in case not success- analyze the reason of failure.</li><li>Stewardship and growth of assigned accounts</li><li>Daily housekeeping</li></ul>MINIMUM REQUIREMENTS AND QUALIFICATIONS<ul><li>Bachelor degree of Business or Equivalent</li><li>Minimum 5 years' experience in internal sales (GAS INDUSTRY-ADVANTAGE)</li><li>Knowledge of products and its usage etc.</li><li>Knowledge of ERP system</li><li>Good communication &amp; motivational skills</li><li>Problem solving skills</li><li>Familiar with the Industrial gas business.</li><li>Good knowledge in safety</li><li>Should have good patience and be a good listener</li><li>Honest, hardworking, willing to make efforts for self-actualization</li><li>Flexibility in working hours, including weekends and off-hours</li><li>Good team player</li><li>Proactive, energetic, aggressive to learn.</li></ul>#LI-LG1 We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for over 80 years focused on serving energy, environmental, and emerging markets. The Company has two growth pillars driven by sustainability. Air Products&rsquo; base business provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, and food. The Company also develops, engineers, builds, owns and operates some of the world's largest clean hydrogen projects supporting the transition to low- and zero-carbon energy in the heavy-duty transportation and industrial sectors. Additionally, Air Products is the world leader in the supply of liquefied natural gas process technology and equipment, and provides turbomachinery, membrane systems and cryogenic containers globally.
The Company had fiscal 2023 sales of $12.6 billion from operations in approximately 50 countries and has a current market capitalization of about $65 billion. Approximately 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products&rsquo; higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.&nbsp;

Customer Service Executive

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  Reimagine What’s Possible POSITION SUMMARY:<ul><li>Customer Service</li><li>Review customer enquiry</li><li>Monitor and obtain new tenders, customer RFQ and offer submission</li><li>Support Account Receivables in Europe</li><li>Handle existing account from enquiry till the execution of order and payment received in account.</li></ul>PRINCIPAL ACCOUNTABILITIESThis position is accountable for the following end results:<ul><li>Preparing detailed quotations, quoting for tenders and follow ups of quotations.</li><li>Processing order in SAP</li><li>Handle customer calls</li><li>Prepare competitive offers on time as per customer requirements &amp; follow-up for outcome, in case not success- analyse the reason of failure.</li><li>Preparation of Tender documents &amp; follow-ups</li><li>Customer requirements of Vendor Registrations &amp; updates</li><li>Acknowledge the receipt of RFQ, Tender to the customers</li><li>Daily report to line manager</li><li>Attend all meetings, presentations, trainings as requested by the line manager.</li><li>Maintain contact with all customers to ensure high levels of customer satisfaction</li><li>Process the order once the pricing terms and condition &amp; delivery commitment has been satisfactorily settled, approved and agreed by both parties.</li><li>Good communications with customers</li><li>Understand Customer complaints and raising the CCR in SAP and coordinate with Quality team.</li><li>Ensure smooth work process and transactions with BDM’s, Supply Chain (OPS), Finance (Accounts) and fulfill (Logistics) to deliver the best service to our customers and ensure correct supply and invoicing, fast and adequate response to requests and complaints.</li><li>Annual General Price increase program for Key accounts/Regions.</li><li>Support Credit control, issue credit note/debit note</li><li>Wallet share development, added value enhancement action plans in order to increase the volume, revenue, ASP and profitability results</li><li>Support Asset collection/communication with the customers.</li><li>Create ZLO for empty cylinder collection.</li><li>Support WB creation and master data update.</li><li>Follow-up for outcome of offer submitted, in case not success- analyze the reason of failure.</li><li>Stewardship and growth of assigned accounts</li><li>Daily housekeeping</li></ul>MINIMUM REQUIREMENTS AND QUALIFICATIONS<ul><li>Bachelor degree of Business or Equivalent</li><li>Minimum 5 years' experience in internal sales (GAS INDUSTRY-ADVANTAGE)</li><li>Knowledge of products and its usage etc.</li><li>Knowledge of ERP system</li><li>Good communication &amp; motivational skills</li><li>Problem solving skills</li><li>Familiar with the Industrial gas business.</li><li>Good knowledge in safety</li><li>Should have good patience and be a good listener</li><li>Honest, hardworking, willing to make efforts for self-actualization</li><li>Flexibility in working hours, including weekends and off-hours</li><li>Good team player</li><li>Proactive, energetic, aggressive to learn.</li></ul>#LI-LG1 We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

Customer Service Executive

About the Job

About the Company

Air Products

Similar Jobs

Chef för Order och Spedition

Chef för Order och Spedition

Aftersales Field Technical Support Coordinator

Aftersales Field Technical Support Coordinator

Call Centre Manager

Call Centre Manager

Customer Support Specialist

Customer Support Specialist

Customer Experience Manager

Customer Experience Manager

Customer Service Team Lead

Customer Service Team Lead

Aftersales Field Technical Support Coordinator

Aftersales Field Technical Support Coordinator

Customer Service Representative

Customer Service Representative

Senior Customer Support Specialist

Senior Customer Support Specialist

Customer Planner

Customer Planner