Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Manage the entire customer order process, including quotation preparation, order intake, document dispatch, accounts receivable management, complaint handling, and credit note creation</li><li>Perform operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, complaint registration, and handling delivery schedules</li><li>Prepare and coordinate time-sensitive shipments within order management, ensuring close collaboration with the warehouse for smooth logistics processes</li><li>Ensure high service levels through efficient handling of customer requests and strong cross-functional internal coordination</li><li>Manage order processing, including clarification of delivery dates and shipment status</li><li>Support and advise the sales team to further develop customer relationships and strengthen customer retention</li><li>Participate in or lead projects aimed at continuous improvement of internal processes</li><li>Manage digital sales channels (e.g. EDI, eCommerce, customer portals)</li><li>Continuously develop knowledge in the field and in Customer Care-related topics (e.g. OPEX, customer visits with sales team)</li></ul><h1>Qualifications:</h1><ul><li>Successfully completed commercial training or a comparable qualification</li><li>Several years of professional experience in Customer Service, Customer Care, or a similar customer-oriented role</li><li>Strong proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM tools (e.g. CX)</li><li>Very good command of German, both written and spoken</li><li>Strong customer and service orientation, combined with excellent communication skills</li><li>Structured, accurate, and independent working style</li><li>Team player with resilience and flexibility</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Deutschland GmbH &amp; Co. KG

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Care Coordinator (f/m/d)

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Manage the entire customer order process, including quotation preparation, order intake, document dispatch, accounts receivable management, complaint handling, and credit note creation</li><li>Perform operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, complaint registration, and handling delivery schedules</li><li>Prepare and coordinate time-sensitive shipments within order management, ensuring close collaboration with the warehouse for smooth logistics processes</li><li>Ensure high service levels through efficient handling of customer requests and strong cross-functional internal coordination</li><li>Manage order processing, including clarification of delivery dates and shipment status</li><li>Support and advise the sales team to further develop customer relationships and strengthen customer retention</li><li>Participate in or lead projects aimed at continuous improvement of internal processes</li><li>Manage digital sales channels (e.g. EDI, eCommerce, customer portals)</li><li>Continuously develop knowledge in the field and in Customer Care-related topics (e.g. OPEX, customer visits with sales team)</li></ul><h1>Qualifications:</h1><ul><li>Successfully completed commercial training or a comparable qualification</li><li>Several years of professional experience in Customer Service, Customer Care, or a similar customer-oriented role</li><li>Strong proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM tools (e.g. CX)</li><li>Very good command of German, both written and spoken</li><li>Strong customer and service orientation, combined with excellent communication skills</li><li>Structured, accurate, and independent working style</li><li>Team player with resilience and flexibility</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Deutschland GmbH &amp; Co. KG

Customer Care Coordinator (f/m/d)

About the Job

About the Company

Freudenberg

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