Create futures worth inheriting with SMEC and the SJ Group  About SJ GroupAt SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life.A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision.Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come.About SMECWe unlock the potential of our people to look at infrastructure differently, creating better outcomes for the future.We are committed to positively impact the people, the environment and the clients and communities we serve.About the RoleDesktop Support Analyst | North Sydney | 12 Month Fixed TermWe’re looking for a proactive and customer-focused Desktop Support Analyst to join our IT team, on a 12-month fixed term contract, supporting users across the ANZ region. If you thrive on solving problems, enjoy working with people, and want to make a real impact on day-to-day operations, this role is for you.Key accountabilities include, but are not limited to:<ul><li>Provide Level 1 &amp; Level 2 IT support across hardware, software, and network issues</li><li>Troubleshoot and resolve incidents via phone, MS Teams, email, ticketing systems, and in person</li><li>Install, configure, and maintain desktops, laptops, and end-user devices</li><li>Manage onboarding and offboarding, ensuring seamless user setup and recovery of assets</li><li>Maintain accurate documentation for tickets and processes</li><li>Deliver user training and guidance on IT best practices</li><li>Support IT procurement and asset management in line with company policies</li></ul>About YouSuitable applicants will be/have:<ul><li>Degree or Diploma in Information Technology / Computer Science</li><li>2–4 years’ experience in IT desktop support (ideally in a corporate environment)</li><li>Strong knowledge of Windows Operating Systems; Microsoft 365 (O365, Teams); Network troubleshooting &amp; remote support tools</li><li>Certifications in: Modern Desktop Administration; Microsoft 365 Fundamentals; ITIL Foundation</li><li>Experience supporting users across multiple channels (phone, Teams, walk-ins, tickets)</li><li>A customer-first mindset with a proactive approach to problem-solving</li><li>A valid Driver’s Licence with willingness to travel to remote office occasionally</li></ul>Why Join Us?<ul><li>Work in a dynamic, fast-paced IT environment</li><li>Be part of a supportive, collaborative team</li><li>Opportunity to grow your technical and professional skills</li><li>Make a real impact by keeping teams productive and connected</li></ul>To find out more about SMEC, please visit our careers page at <a href="http://www.smec.com/careers">www.smec.com/careers</a>Link to benefits: <a href="http://www.smec.com/en_au/careers/your-career-with-SMEC">http://www.smec.com/en_au/careers/your-career-with-SMEC</a>All recruitment activities go through our Recruitment &amp; Talent function and currently, this role doesn’t require agency input. Please do not forward resume directly to SMEC employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.#LI-AJAt Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

SMEC is a global engineering, management and development consultancy with a 70-year history of delivering advanced solutions on a global scale across urban development, infrastructure and management services industries. We are specialists in providing design leadership, consulting and advisory expertise across the roads and highways, rail and metro, aviation, hydropower and renewable energy sectors. SMEC has a long and proud history which dates back to Australia&rsquo;s iconic Snowy Mountains Hydroelectric Scheme in 1949, one of the largest and most complex hydroelectric schemes in the world. Joining the Surbana Jurong Group in 2016, SMEC is part of a family of specialists. We are committed to delivering sustainable solutions that help to connect, move and power people and communities. For the latest news, visit our newsroom www.smec.com/newsroom or read about the innovations and solutions shaping our communities on our Infocus blog www.smec.com/infocus. At SMEC, our global workforce is made up of experts who bring unique talent, experience and passion to their fields. We offer a rewarding career path for enthusiastic and collaborative achievers who are motivated to make a difference. For more information or to view current vacancies visit www.smec.com/careers.

Desktop Support Analyst, Information Technology

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SMEC Services Pty Limited

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