Job briefThis role will be responsible for performing the end-to-end processes of billing which includes invoice creation &amp; credit note cancellation servicing at least one or more region.Responsibilities &amp; Duties-       Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy-       The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.-       Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.-       Manage the daily activities by ensuring timeliness and meeting all required SLA.<ul><li>Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.</li><li>Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.</li><li>Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.</li><li>Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.</li><li>Participate in governance meetings with Operations Team and/or clients.</li></ul>-       Provide guidance and training to team members to improve productivity and performance-       Supervise the processing of various Billing types (T&amp;M, Lumpsum, Percentage etc.).-       Review and resolve escalated issues related to billing with the Onshore team.-       Generate, review, and analyze weekly, and monthly revenue reports.-       Assist in month-end and year-end closing activities related to accounts receivable.-       Identify trends in discrepancies and propose preventive measures.-       Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.-       Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes.-       Serve as a point of contact for internal and external stakeholders regarding process queries.<ul><li>Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.</li><li>Perform transition-related activities such as process training &amp; desktop procedures creation.</li><li>Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.</li><li>Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.</li><li>Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.</li><li>Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.</li><li>Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.</li><li>Manage complex billing transactions and perform quality review of invoices.</li><li>Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.</li><li>Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues</li><li>Maintain the SOP/DTP of current processes and incorporate documentation updates as required.</li><li>Assist junior team members to address process related concerns</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Billing Process Lead

About the Job

About the Company

AECOM

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