What we are building<br>                At ecoplanet, we are redefining energy for tomorrow. Our mission: to turn energy management into a competitive advantage for every European company. We are building the operating system for the energy transition — reducing costs, increasing efficiency, and optimizing processes.            Why This Role Matters<br>                <strong>TL;DR</strong> – We’re looking for a Lead Customer Success Manager who doesn’t just understand energy — but has lived it. Whether as an energy consultant working on client projects or as an energy manager who has built an EnMS yourself: you know what it takes to reduce consumption, comply with regulations, and align internal stakeholders.<br>At ecoplanet, you’ll combine your hands-on expertise with the technological capabilities of the ecoplanet product — working closely with customers, as a true partner, and delivering real impact.<br><br><h2>Your Responsibilities</h2><ul><li>Proactive management of a portfolio of mid-sized customers — from onboarding and adoption to long-term partnership</li><li>Development of individual “Energy Champion” roadmaps per customer — aligned with regulatory requirements (e.g., EED, ISO 50001, EnMS obligations) and each customer’s ambition to optimize energy costs, in connection with their use of the ecoplanet cockpit</li><li>Conducting business reviews and translating platform capabilities into measurable customer outcomes</li><li>Close collaboration with customer-side energy managers — becoming their key sparring partner</li><li>Acting as the internal voice of the customer — providing structured insights to Product, Sales, and Leadership</li><li>Building and further developing a small CSM team while helping create scalable playbooks</li><li>Identifying expansion opportunities within existing accounts in close coordination with the Sales team</li></ul>            What Sets You Up for Success<br>                <h3>Must-haves:</h3><ul><li><strong>Energy background – one of the following paths:</strong><ul><li><em>Energy Consultant:</em> 3–5+ years in energy consulting, with experience analyzing and optimizing energy consumption for industrial or mid-sized clients</li><li><em>Energy Manager:</em> Proven experience building or operating an Energy Management System (EnMS) on the company side — ideally including ISO 50001 implementation or BAFA audit processes</li></ul></li><li>Regulatory expertise: Knowledge of relevant energy management system requirements (EED, ISO 50001, BAFA, etc.)</li><li>Hands-on mindset: You work directly with customers — this is not a purely strategic oversight role, but one with real operational responsibility</li><li>Strong communication skills: You can distill complexity — whether speaking with energy managers or executive leadership</li><li>Fluent German (C2), strong English<br><br></li></ul><h3>Strong Plus / Highly Relevant:</h3><ul><li>Leadership experience: Experience leading or mentoring a team — you set high standards and bring people along</li><li>Experience using digital energy tools</li><li>Experience in an early-stage or high-growth startup</li></ul>            What You Get<br>                <ul><li>Top-of-market team — work with some of the best in the industry</li><li>Competitive compensation including VSOP</li><li>Job bike, public transport ticket, Wellpass, and more</li><li>Modern office in Munich</li><li>Real impact: Your work helps mid-sized companies use energy as a strategic lever</li></ul>            

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<div id="ember55" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">SMBs are severely struggling to navigate sustainability regulations and become net zero. They lack time, the right set of skills as well as data while existing software systems don&rsquo;t offer solutions. That&rsquo;s why we are building the first all-in-one green operating system - ecoplanet - to help SMBs reach their climate goals and to become more independent! Our platform identifies and implements profitable investments in green infrastructure as well as changes in organizational behavior (e.g. peak shaving). We help SMBs to significantly save cost while reducing carbon emissions - enabling them to finally become a large contributor to fight climate change.</span></div>
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Customer Success Lead

What we are building<br />                At ecoplanet, we are redefining energy for tomorrow. Our mission: to turn energy management into a competitive advantage for every European company. We are building the operating system for the energy transition — reducing costs, increasing efficiency, and optimizing processes.            Why This Role Matters<br />                <strong>TL;DR</strong> – We’re looking for a Lead Customer Success Manager who doesn’t just understand energy — but has lived it. Whether as an energy consultant working on client projects or as an energy manager who has built an EnMS yourself: you know what it takes to reduce consumption, comply with regulations, and align internal stakeholders.<br />At ecoplanet, you’ll combine your hands-on expertise with the technological capabilities of the ecoplanet product — working closely with customers, as a true partner, and delivering real impact.<br /><br /><h2>Your Responsibilities</h2><ul><li>Proactive management of a portfolio of mid-sized customers — from onboarding and adoption to long-term partnership</li><li>Development of individual “Energy Champion” roadmaps per customer — aligned with regulatory requirements (e.g., EED, ISO 50001, EnMS obligations) and each customer’s ambition to optimize energy costs, in connection with their use of the ecoplanet cockpit</li><li>Conducting business reviews and translating platform capabilities into measurable customer outcomes</li><li>Close collaboration with customer-side energy managers — becoming their key sparring partner</li><li>Acting as the internal voice of the customer — providing structured insights to Product, Sales, and Leadership</li><li>Building and further developing a small CSM team while helping create scalable playbooks</li><li>Identifying expansion opportunities within existing accounts in close coordination with the Sales team</li></ul>            What Sets You Up for Success<br />                <h3>Must-haves:</h3><ul><li><strong>Energy background – one of the following paths:</strong><ul><li><em>Energy Consultant:</em> 3–5+ years in energy consulting, with experience analyzing and optimizing energy consumption for industrial or mid-sized clients</li><li><em>Energy Manager:</em> Proven experience building or operating an Energy Management System (EnMS) on the company side — ideally including ISO 50001 implementation or BAFA audit processes</li></ul></li><li>Regulatory expertise: Knowledge of relevant energy management system requirements (EED, ISO 50001, BAFA, etc.)</li><li>Hands-on mindset: You work directly with customers — this is not a purely strategic oversight role, but one with real operational responsibility</li><li>Strong communication skills: You can distill complexity — whether speaking with energy managers or executive leadership</li><li>Fluent German (C2), strong English<br /><br /></li></ul><h3>Strong Plus / Highly Relevant:</h3><ul><li>Leadership experience: Experience leading or mentoring a team — you set high standards and bring people along</li><li>Experience using digital energy tools</li><li>Experience in an early-stage or high-growth startup</li></ul>            What You Get<br />                <ul><li>Top-of-market team — work with some of the best in the industry</li><li>Competitive compensation including VSOP</li><li>Job bike, public transport ticket, Wellpass, and more</li><li>Modern office in Munich</li><li>Real impact: Your work helps mid-sized companies use energy as a strategic lever</li></ul>            

Customer Success Lead

About the Job

About the Company

Ecoplanet

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