AECOM is seeking Traffic Monitoring Operator(s) located in Virginia Beach, VA. The shift hours available for the position(s) are 1st shift (5:15 am to 1:45 pm), 2nd shift (1:15pm –9:45 pm) and/or 3rd shift (9:15 pm – 5:45 am). Shift will be assigned after training is completed. The pay rate is $22.00/hour.The Traffic Operations Center (TOC) is seeking motivated team members who are eager to learn and bring a strong growth mindset.  We offer a unique role supported by an intensive,  tailored, six-week training program.  Working in a fast-paced, mission-critical setting, you will play a direct role in enhancing public safety through  independent and team-based problem-solving, analyzing, and quickly responding to real-time traffic conditions.The operator position uses several software platforms and web-based applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios; and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies.ABOUT THE OPPORTUNITYThe TOC in Virginia Beach, VA houses a 24/7/365 program that delivers incident management, dispatching, and traveler information services on Virginia’s roadways. AECOM operations staff serve at the TOC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with first responders, VDOT staff, Virginia State Police (VSP) and mobility stakeholders of VDOT.The routine responsibilities of this position include but are not limited to:TECHNICAL RESPONSIBILITIES:<ul><li>Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras, dynamic message signs (DMS), and Highway Advisory Radios (HAR) located on the interstate infrastructure.</li><li>Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.</li><li>Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.</li><li>Dispatch Safety Service patrollers, who provide roadside services on freeways in the Hampton Roads area related to traffic crashes and roadway hazard events using two-way radio systems.</li></ul>COMMUNICATION RESPONSIBILITIES:<ul><li>Perform communication tasks consistent with the program’s high level of customer service expectations and training.</li><li>Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols.</li><li>Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents.</li><li>Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.</li></ul>Type of Talent We Are Seeking:<ul><li>Communication: Ability to relay information clearly and listen actively.</li><li>Technical Proficiency: Capacity to learn and apply specialized knowledge and skills to perform specific tasks and solve complex problems.</li><li>Multitasking: Capability to carry out two or more cognitive tasks concurrently.</li><li>Decision-Making:  Strong analytical skills to assess situations, evaluate options, and develop the best course of action.</li><li>Attention to Detail: Consistent accuracy in logging information and strict adherence to standard operating procedures.</li><li>Adaptability: Ability to effectively adjust your behavior, thinking, and actions to new, changing, or unexpected circumstances and challenges.</li><li>Teamwork: Ability to work and collaborate with a variety of professionals.</li><li>Stress Management: Maintaining composure during emergencies and high-pressure situations.</li><li>Emotional Resilience: Ability to adapt and bounce back from stress, adversity, and trauma by practicing positive coping strategies without becoming overwhelmed</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Traffic Monitoring Operator - Virginia Beach

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AECOM

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