Dealer Development Manager

Position Summary: The Dealer Development Manager is responsible for assisting Harbinger Dealer personnel in sales, market analysis, dealer training, and ensuring smooth communication and adherence to company policies. This position requires frequent interaction with dealers, customers, and internal teams to support market expansion, improve sales, and strengthen customer relationships. The role involves traveling, attending trade shows, conducting dealer ride and drives, and assisting with sales and service operations.

Key Responsibilities:

1. Sales Support and Dealer Assistance (50%)
   

• Assist Harbinger Dealer personnel in making sales calls on current and prospective Harbinger customers.
• Contribute to growing Harbinger’s market share by supporting the sales efforts of dealers.
• Participate in miscellaneous job-related duties such as trade shows, training attendance, and dealer ride-and-drives.

• Analyze dealer market conditions, including sales, inventory, prospects, and market trends.
• Continuously assess market needs and identify key points for sales, service, and parts operations.

• Assist dealers in vehicle quoting and ordering processes.
• Monitor and ensure the necessary product and sales training is provided to dealers within the assigned territory.
• Support Harbinger Corporate in developing and enforcing dealer policies and procedures.

• Assist management in selecting new dealer points and completing market representation assignments.

• Ensure efficient and informative communication with Harbinger Management regarding assigned duties, customer contacts, and dealer feedback.
• Use Harbinger’s CRM system to record and report all necessary information accurately.

Behavioral Requirements:

• Customer Focus: Provide high-quality customer service by interpreting both internal and external customer needs, developing workable solutions, and ensuring customer satisfaction.
  
  
• Team Collaboration: Contribute actively to team discussions and objectives, prioritizing team goals and maintaining a work style that aligns with Harbinger Motors' broader priorities.
  
  
• Communication: Demonstrate strong verbal and written communication skills, ensuring relevant information is conveyed to both dealers and customers. Provide constructive feedback to improve processes and relationships.
  
  
• Adaptability: Show flexibility in adjusting workloads and goals to meet changing organizational priorities. Display the ability to work with diverse groups and willingness to learn new skills.
  
  
• Integrity: Foster a culture of trust and mutual respect, maintaining professionalism in interactions with associates, customers, dealers, suppliers, and investors. Balance the economic needs of Harbinger with fairness and integrity in all business dealings.

Qualifications:

• 5+ years of relevant experience. 
• Bachelor’s degree in sales, marketing, or related field or equivalent experience. 
• Willingness to travel and attend events such as trade shows and dealer ride-and-drives.
• Experience in sales, customer service, or dealer relations is a plus.
• Strong interpersonal and communication skills.
• Ability to analyze market trends and assist in strategic planning.