Sr. Transaction Operations Specialist

We are currently seeking a Sr. Transaction Operations Specialist for Lucid. This person will be responsible for ensuring that Lucid can support Inside Sales and customer-facing field Sales teams from the reservation process through deliveries to the customers and acting as an extension of the DMV Operations team located in Torrance. 

Responsibilities:

• Coordinate with the Sales, Delivery and Order Operations teams to ensure that all required documents pertaining to the vehicle purchase are complete and accurate. 
• Prepare and review customer Purchase Agreements, disclosures and vehicle DMV documents for customer deliveries.
• Process DMV registrations across multiple states for customers as well as fleet vehicles.  
• Record information and ensure data quality in multiple systems. 
• Serve as authority on vehicle taxes and fees, keeping abreast of state changes.
• Provide operational support to business partners for ad-hoc initiatives. 
• Support revenue recognition reviews on an ongoing basis 
• Work with Supervisor to continuously improve training material and help aide in training of new hires. 

Qualifications:

• Preferably 2 years of experience with In-State Dealership Title and Registration.
• Dealership Business Office administration or Dealership Finance Assistant preferred.
• Demonstrated experience in processing Title and Registration, Sales Contract Processing and other Sales and DMV documents.
• Passion for the customer experience and an understanding of how operational efficiencies impact said experience. 
• Must be able to multi-task, be flexible, and perform in a fast-paced environment.
• Comfort navigating ambiguity with an ability to create in an undefined, unestablished environment. 
• Ability to work independently and think creatively with a proven track record of execution.
• Exceptional organizational skills and attention to detail.
• Strong communication skills, both written and verbal.