Director of Technology Operations

Join Fastned at the forefront of Europe’s electric vehicle and charging infrastructure revolution! As our Director of Technology Operations, you’ll ensure that we remain the most reliable and welcoming fast-charging network across Europe. Together with 350+ colleagues from over 40 nationalities, spread across 10 countries, we drive change in the energy transition. What sets us apart is our focus on reliability, sustainability and clean energy. We have been awarded “Best Charging Network” in the UK, France, Switzerland and the Netherlands, further establishing Fastned as a leading player in the field. This is your opportunity to make a lasting impact!

As the Director of Technology Operations, you are responsible for leading the strategic planning and implementation of the organisation's infrastructure technology; ranging from the operating systems that manage the charging network to the selection of chargers or on-site battery systems. In this role, you will work together with procurement on supplier selection and state-of-the-art technology solutions that are key to the energy transition and success of Fastned. 

You will ensure the organisation's infrastructure technology and network meets the needs of Fastned and its customers. Moreover, the speed of implementation and the technical functionalities of the systems your team delivers are key to tackling industry bottlenecks such as grid congestion.  

In this role, you will develop and maintain Fastned’s infrastructure technology roadmap and continuously optimise our network of charging stations. You will explore and build understanding of technological trends to identify opportunities and build a supplier selection roadmap to ensure the organisation's charging technology is current, secure and operates at high standards. You will liaise with our Director of Product & Engineering and product leadership on bridging infrastructure technology strategy with product technology strategies, so that we continue to deliver industry-leading reliability.

You will oversee day-to-day network operations, and ensure that the organisation's policies and procedures regarding the infrustructure technology are followed. This role is critical to Fastned’s rapid expansion. Over the next five years, you will scale our technology and network to support the growth from 350 to 1,000 charging stations across Europe. You will be a major contributor to Fastned’s growth as Europe’s leading fast-charging provider. 

This role is part of the Leadership Team and reports directly to the COO. We look forward to welcoming you to our innovative and rapidly growing company!

Your responsibilities include: 

• Design and lead a multiyear strategy for the infrastructure technology opportunities, improvement & deployment. Select core technology and key suppliers to  ensure our network is de-risked by developing a good supplier pipeline. Lead supplier contacts, provide input from Fastned for hardware and software developments

• Manage and evaluate the performance of the Infrastructure Technology & Network operations’ teams. Inspire your team and lift network operations to the next level, by driving high quality standards at our charging stations, industry leading success rate (e.g. 100% uptime)

• Successfully manage the Fastned overall network performance and automate the Network Operations Centre to maintenance: fault detection, remote issue detection and resolution, creation of jobs, in close alignment with the product teams building internal charger station management solutions.

• Drive and automate new charger configurations upgrade

• Drive continuous improvement for technology operating systems and processes by partnering efficiently with internal and external stakeholders. Work closely with suppliers for issue resolution and partner with our product engineering team on our charging management systems and any other systems improvements

• Drive the Energy sourcing strategy and support the team to close energy supply agreements and PPAs. Build local support in our largest markets, facilitating cooperation with the local teams.

  Effectively collaborate with the different functional departments and local markets to collect network & technology feedback and jointly work towards optimal network performance 

• Drive compliance with organisational standards and local legal regulations related to the technology at our stations

What you bring 

• Master in Engineering (e.g. electrical engineering)

• Minimum of 8-10 years of experience in a technology leadership role, leading a team, ideally in a fast pace rapidly scaling industry

• Ability to influence the evolution of the industry from a technological point of view

• Proven capability to initiate the technological change process and to energise it on an ongoing basis. A strong understanding of charging technology trends and advancements is a plus

• A sharp analytical mindset with strong problem-solving and decision-making skills.

• Great at bringing people along on the journey - exceptional communication and interpersonal skills are a must.

• Strong organisational skills with the ability to juggle multiple priorities and keep things moving.

• Main Language: English. Any additional European language is a plus German, French, Dutch

Join us in building a better future!

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We focus on work-life balance, provide genuine work flexibility, and have family-friendly policies in place. Electric mobility is new territory for you? Don’t worry! As part of your onboarding, you will participate in a series of exciting workshops where you will learn everything about our industry and fast-charging infrastructure. Our benefits package includes:

• Stock option plan - we believe in shared value creation.

• Pension plan (fully covered by Fastned).

• A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities.

• In order to experience and enjoy the EV life, you get access to our fully electric vehicle fleet (all charging expenses covered), which is also for private use.

• 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned’s mission or to support a cause that is important to you.

• Daily lunches, snacks & drinks are provided at our office locations.

• Next to fun events year-round, we throw notorious Christmas parties and organise an amazing yearly trip abroad with all employees.

• Other perks include flexible working hours, full travel compensation and the working gear of your choice.

We’re looking forward to your application!

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.