Service Manager: : Water Treatment Experience

Join Xylem/Evoqua: Proven Solutions for Water & Wastewater, Aerobic & Anaerobic Wastewater Treatment, Disinfection and Filtration systems

Service Manager: Water Treatment experience you will oversee daily operations of a developing team of nested 11 direct reports, AQUA Pros operating two water treatment plants nested at a single industrial customer site. You should be comfortable interacting directly with customers daily, have experience managing budgets to a margin target, and be able to lead a team in optimizing plant operation, implementing improvement strategies, and most importantly, ensuring SAFETY is the primary focus of every member of your team. 

We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits. 

Personally Assigned Vehicle is included with this role

Core Responsibilities and Tasks

• Operational Leadership: Lead and manage site operations, ensuring safety, quality, and quantity goals are met while adhering to customer environmental regulations. Develop and implement operational strategies to optimize performance and efficiency while implementing best practices and continuous improvement initiatives.

• Team Management: Lead and mentor a team of AQUA Pros with a range of experience levels. Foster a collaborative, inclusive and high-performance work environment that values diversity, teamwork, and innovative thinking where safe sustained production is paramount. Effectively communicate expectations and verify compliance to drive accountability.

• Budget and Resource Management: Develop and manage budgets for site operations to a margin goal. Oversee inventory management, procurement, and cost control measures. Ensure efficient use of resources to safely minimize operational and overtime costs.

• Compliance and Safety: Ensure compliance with all regulatory requirements and company/ customer policies. Implement and enforce safety protocols to maintain a safe working environment. Work with branch safety professional to conduct regular safety audits with a focus on safety improvements and address any action items promptly.

• Reporting and Analysis: Monitor key performance indicators (KPIs) and report daily on plant performance both internally and externally with and without upper management. Analyze data to identify trends and areas for improvement. Provide recommendations to senior management and engineering based on findings

Education:

• Associates degree strongly preferred

• Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree 

KNOWLEDGE & EXPERIENCE:

• Experience in water treatment greatly preferred. 

• Technical Skills: Strong mechanical aptitude, familiarity with industrial equipment, and safety regulations. Proficiency in process optimization, simple data analysis, and basic water chemistry.

• Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions

• Communicate verbal and written

• Lead and motivate teams

• Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers

DRIVING REQUIREMENTS:

• Able to operate a company vehicle

• Valid Driver’s License

• Personally Assigned Vehicle is included with this role

DAY IN THE LIFE: 

• Report to site office M-F starting at 0645 each day. PAV is included with this role. 

• Manage time between supporting reports directly in the field and completing administrative responsibilities(60:40)

• Communicate and collaborate with leadership, peers, engineering support, and customers daily

• Standard weekly job hours: 40 - 50 hours. 

• On call one week out of every 7 weeks

TRAVEL REQUIREMENTS: 25% within North Central Region

Xylem does not provide visa sponsorship for this position

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.
 

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At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation