Operations Supervisor

Our Values

• Our member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
• We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better.
• We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact. 
• Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
• We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.

Responsibilities

• Manage, train, and develop employees by providing ongoing coaching and feedback to ensure lasting team engagement and motivation
• Oversee work assignments and scheduling to ensure timely completion of daily pickup routes while minimizing costs and maximizing efficiency
• Coordinate fleet maintenance and repairs by overseeing regular maintenance schedules, managing repairs, and ensuring the fleet meets safety standards and is operational
• Step in as a backup driver when necessary to ensure that all scheduled stops are completed without delay, ensuring continuity of service and maintaining member happiness
• Manage warehouse operations, focusing on optimizing workflow, increasing operational efficiency, and implementing process improvements to enhance overall performance
• Conduct inventory counts of bins, bags, and supplies as needed, ensuring accuracy in stock levels and managing inventory to avoid shortages

Requirements

• 3+ years of operations supervision experience
• Must have experience supervising hourly employee
• Scrappy, proactive, comfortable with ambiguity, takes initiative, and adapts easily in a fast-growing environment
• You take ownership of your work and team and are available to work overtime and as needed year-round
• A growth mindset that sees every activity as an opportunity to learn
• Experience hiring and training teams. Warehouse experience is a plus
• Strong written and verbal communication skills

Benefits

• Medical, Vision, and Dental plans are available with $0 monthly premium costs, with buy-up options available
• Voluntary Life and AD&D for self and spouse/domestic partner 
• Voluntary Short-Term and Long-Term Disability insurance 
• 401(k) 
• Paid Time Off 
• Sick leave
• Paid Holidays 9 paid days per year
• Paid parental leave
• Commuter Benefits for parking and/or transit 
• Employee Assistance Program (EAP) provides 4 counseling sessions per incident for common challenges such as relationship, family issues, stress, anxiety, and other life challenges 
• Employee Discount on Ridwell Membership