(Senior) Customer Value Manager

Your Impact

As a Customer Value Manager, you will play a key role in shaping our customer journey to provide the best possible product experience. Your tasks will span the entire product management cycle, from expert discussions in our sales process to onboarding new customers and expanding active customer relationships. You will work closely with our sales and product team to help us deliver value and ensure the long-term satisfaction of our customers.

Your Tasks

• Engage with a diverse customer base: Work with manufacturing companies of various sizes — from €20M to €1Bn in revenue — across different sectors within the industry (from machinery to food manufacturing), adapting your approach to diverse customer needs and contexts.

• Enable customer excellence: Empower customers to successfully integrate Tacto into their operational and strategic processes through training, best practices, and hands-on guidance.

• Own the commercial relationship: Act as an entrepreneur within Tacto, taking full ownership of customer retention and driving commercial expansion in close collaboration with our sales team.

• Shape procurement strategy: Partner with customers to optimize their procurement department, leveraging insights and best practices (e.g. by conducting a category strategy project).

• Deliver tangible cost savings: Collaborate closely with customers to identify and realize significant savings and efficiency gains (e.g. through preparing and supporting negotiations with our customers).

• Be the voice of the customer: Develop a deep understanding of our software and work closely with the product and tech team to advocate for customer needs, influencing the product roadmap and innovation priorities.

• Become AI Native: Proactively identify opportunities to leverage AI to accelerate your work, experiment with new approaches, and share successful workflows – contributing to Tacto's culture of high-velocity execution and innovation.

Your Profile

Now you may wonder what experiences and skills you need for this role. We believe that problem-solving, creativity, and drive are more important than tools that can be picked up. However, the following references will give a guideline of what experiences we think might be helpful.

• You have an entrepreneurial mindset and thrive in building initiatives from the ground up, embracing a hands-on approach.

• You are comfortable working analytically and data-driven, using insights to identify and realize tangible savings and measurable value for customers.

• You bring experience in working closely with customers, ideally from a (strategy) consulting environment.

• You have experience with — or a strong interest in — industrial manufacturing, supply chain management, or procurement.

• You are passionate about driving digital transformation in organizations and excel at managing competing priorities in a dynamic, fast-paced environment.

• You possess outstanding communication and presentation skills in German, enabling you to confidently engage with complex stakeholder environments, including C-level executives, and articulate clear value propositions.

Who We Are

Tacto is an AI-driven procurement platform. Our mission is to strengthen Europe’s industrial “Mittelstand” by future proofing their supply chains. We streamline how companies buy, negotiate and manage procurement – we help them optimize their by far largest cost driver to stay competitive in the long-run. Trusted by hundreds of companies, Tacto transforms procurement into a strategic advantage.

Based in Munich, our team of builders, entrepreneurs and industry experts is creating technology that truly matters. We’re backed by some of the best investors in the world including Sequoia Capital, Index Ventures, Cherry Ventures, Visionaries Club, UVC Partners as well as the founders of Personio, GetYourGuide, Helsing & Forto.

Why It Matters

The industrial Mittelstand – 90,000+ small and medium-sized enterprises – forms Europe’s economic backbone, driving 25% of Germany’s GDP and providing over 30% of jobs. These hidden champions manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives.

Today, a world of growing uncertainty and disruption is threatening their position. To stay competitive, the Mittelstand must unlock new efficiencies – and procurement is their largest, strategic lever to do so.

At Tacto, we deliver tangible cost savings and strategic resilience at a time when it’s needed most. Our work extends beyond technology – it’s about protecting the foundation of Europe’s economy for generations to come.

What We Offer

• An environment where we enable you to have an impact and where we focus on outcomes, not time-tracking

• A vibrant in-office culture in a beautiful office (at least 3 days/week)

• 26 + 4 vacation days per year (4 fixed “company rest days”)

• Wellpass membership and access to Jobrad, for your health

• Additional voluntary pension contribution and KITA subsidy, for you and your family’s future

• Competitive salary & meaningful equity stake, so you are invested in our success

Tacto is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.