Customer Relations Representative

· Communicate daily requests from technicians, compliance, or sales regarding modifications or issues with the waste disposal needs of clients.

· Follow up on store service or client complaints, requests for additional pickups, client inquiries, and/ or adding other features to a client account.

· Assist in coordinating with stakeholders involved in handling any disruption or changes of service due to unexpected situations and gaining approval for changes.

· Document and maintain client issues and logistical changes daily in client portals in addition to billing tasks for larger clients.

· Pro-actively handles multiple client accounts and ensures a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement.

· Develop a positive client relationship and take opportunities to upsell new account features as needed.

· Attend face to face meetings with client as scheduled.

· Manage all aspects of client projects in multiple databases including maintaining and reviewing client records for completeness and accuracy.

· Provide clients with ad-hoc reporting which includes but not limited to, shipping/tracking reports, detail manifests, on-time delivery and pick-up reporting, and waste accumulation analysis.

· Provide internal reports on the progress of a client to all appropriate team members.

Confirm waste disposal processes that are prepared meets internal and governing agency requirements and maintains a high level of quality.

· Perform other reasonably related tasks as assigned by management.