Customer Service Representative

The Customer Service Representative will assist in selling and promoting GFL’s liquid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist branch manager with accounts payable and receivables and send out to customers.

 

Key Responsibilities:
• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Track customer information and concerns and enter data into database.
• Assist branch manager with accounts payables and receivables.
• Maintain new account files.
• Generate call-in work orders for drivers
• Download, distribute and answer all customer inquiries received via email.
• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
• Scan all contracts into system and maintain records of them.
• Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
• Perform other duties and responsibilities as required or requested by management.

Requirements:
• One (1) to Two (2) years customer service experience.

• One (1) year experience with accounts payables and receivables.

Knowledge, Skills and Abilities:
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Good problem-solving ability.
• Excellent data entry skills.
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We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com