Director of Market Operations (Power Business)

What you’ll do:

• Lead and supervise the APX 24x7 Operations team to support client participation in wholesale electricity markets across all North American ISOs 
• Develop, coordinate and drive the operations plans and establish/update procedures for maintaininghigh standards of operations to ensure that services and processes conform to established customer and company standards 
• Set and clarify requirements and expectations for direct reports based on the strategic direction and needs of the business 
• Develop and implement training programs to ensure that the team is equipped with the necessary skills and knowledge 
• Provide oversight, guidance, and mentorship for operations team 
• Oversee and lead the development of requirements, documentation and readiness of real-time personnel, processes and technologies required to successfully integrate changes associated with ISO changes, new client requirements, and service/geographic expansion (e.g.., new services in PJM, SPP, etc) 
• Respond and provide input to inquiries from outside agencies including NERC and FERC 
• Define required strategies, technology solutions, and organizational structures to meet company, customer and market expectations proactively 
• Develop and deliver operations protocols for clear and concise communications both up, down, and sideways across the organization 
• Maintain strong relationships with key stakeholders, including customers, vendors, and internal teams 
• Provides subject matter expertise and an operations perspective to Power Solutions Product and Client Services teams in the development and formulation of long and short-range strategic planning, policies, programs, and objectives 
• Communicate effectively with customers to understand their needs and provide timely updates on issue resolution 
• Attend industry/business meetings to understand ISO and customer changes and requirements to develop "best practices" policies and procedures 
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment that promotes employee wellbeing, engagement & quality of life 

What you’ll bring:

• A Bachelor's degree (BA, BS) or equivalent education, training or experience in Engineering (power system operations and/or electric generation operations), Economics, or related discipline 
• 8+ years of experience in North American electric power sector 
• Knowledge of regulatory requirements and industry standards related to grid operations 
• Minimum of 3 years of experience in a grid operations or technical support role 
• Minimum of 5 years in a people management role 

Desired Qualifications:

• Experience with PJM market operations and regulations 
• Deep understanding or working knowledge of demand response, energy storage, or VPP (Virtual Power Plant) operations 
• Experience with SCADA (Supervisory Control and Data Acquisition) systems 

Skills and Abilities: 

• Excellent leadership and management abilities with experience coaching and developing others 
• Excellent interpersonal, communication and writing skills, including the ability to effectively communicate complex materials and concepts 
• Ability to work independently and proactively 
• Strong quantitative and analytical skills 
• Highly detail oriented and organized  
• Capability to work remotely/virtually across time zones with various groups and cultures