Analyst- Cash Application

• Responsible for ensuring timely and accurate application of incoming payments to customer accounts.
• This role involves managing payment discrepancies, supporting cash reconciliation processes, and collaborating with internal and external stakeholders to resolve issues.
• The position is integral to maintaining up-to-date accounts receivable records and ensuring compliance with financial policies.
• Follow established policies, procedures, and management guidance.
• Manage the daily cash applications activities ensuring timeliness and meeting all required SLA.
• Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

Responsibilities & Duties

• Accurately post and allocate customer payments (checks, ACH, wire transfers, etc.) to appropriate accounts in ERP systems.
• Process unapplied and unidentified payments, ensuring timely resolution.
• Reconcile daily cash receipts with bank statements.
• Investigate and resolve payment discrepancies such as short payments, overpayments, or deductions.
• Collaborate with internal teams (e.g., PA, billing) and customers to address payment issues.
• Document and escalate unresolved discrepancies as needed.
• Assist in month-end close activities, including cash reconciliation and reporting.
• Generate and analyze accounts receivable reports to identify trends or irregularities.
• Support audits by providing relevant payment and cash application records.
• Identify opportunities to improve cash application processes and contribute to the implementation of best practices.
• Work with IT and finance teams to optimize system functionalities for cash application.
• Act as a point of contact for customer payment inquiries and related issues.
• Coordinate with treasury and bank teams for payment-related clarifications