Customer Success Agent - Regional Operations Nordics & UK

What you’ll do:

• Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in the Nordics & UK
• Manage daily operations and planning 
• First point of contact for our customers and other partners such as carriers and workshops
• Analyze and optimize performance securing agreed KPIs and SLA are achieved 
• Handle and resolve customer requests
• Monitoring support inbox and resolve ad hoc deviations

What we’re looking for:

• Minimum a Bachelor's degree (e.g Business, Supply Chain, Logistics)
• Previous experience in a customer facing role
• Strong collaborator
• Strong service and solution oriented mindset
• Independent and confident in your ability to act, prioritize and make decisions
• Fluent in Swedish & English
• Experience from the growing EV industry and/or startup is of merit