Technical Sales Specialist

Salary: Base salary £30k to £40k pa depending on experience. OTE £50k to £65k (uncapped)
Role type: Permanent, Full Time.
Location: Following a period of office-based training and learning the post offers flexible working, but with an expectation to be in the office once a week. Site visits as needed.
Reporting to: Sales Director

About IMS:

At IMS Heat Pumps, we’re more than just a business; we’re a family and friends’ team with a shared history of collaboration. With offices in Perth and Sheffield, we united our expertise to establish IMS Heat Pumps Limited in 1997. Our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Ground and Air Source Heat Pumps. In 2024, we were proudly acquired by Hometree, a leading UK energy services company, strengthening our ability to deliver sustainable energy solutions nationwide. Join us if you’re eager to work with a close-knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.

The Role

This role involves handling incoming and outgoing sales communications, managing customer inquiries, and actively promoting company products and services. Responsibilities include designing MCS-compliant heating solutions, ensuring compliance with industry standards, maintaining CRM data, and engaging in business development. The position also requires attending trade shows, delivering CPD sessions, and contributing to team improvements and industry best practices.

Responsibilities:

• Handle Calls: Manage incoming sales calls, gather details, promote products/services, and guide potential customers into the sales process.
• Customer Outreach: Contact leads via phone, email, and internet tools to follow up on quotes and inquiries.
• Manage Enquiries: Respond to quote requests, follow-up questions, and general customer queries or complaints.
• Sales Follow-Up: Call qualified leads and quoted customers to assess project status and encourage engagement.
• Design Solutions: Create MCS-compliant heat pump and underfloor heating designs with distribution schematics.
• Ensure Compliance: Support Consumer Code and MCS scheme adherence, keeping sales compliance up to date.
• Business Development: Nurture repeat business leads, engage with contractors, developers, and professionals.
• CRM & Reporting: Maintain CRM for accurate tracking and provide reports on sales performance and department efficiency.
• Industry Engagement: Deliver CPD sessions, attend trade shows, and stay updated on best practices and product developments.
• Team Contribution: Share knowledge, suggest improvements, follow company policies, and support the Sales Team as needed.

What we’re looking for:

• Sector Knowledge: In-depth knowledge of the domestic heating sector and Heat Pump systems.
• Design & Specification Skills: Expertise in design and specification tools, including NIBE DIM, MCS 3005, and Heat Loss calculations.
• Sales Experience: Previous experience in a sales environment.
• CRM Proficiency: Extensive knowledge and use of CRM systems.
• Safety Commitment: Adheres to safe working practices.
• Professionalism: Maintains a high standard of personal and professional presentation.
• Positive Attitude: Enthusiastic with a positive mental attitude.
• Team Player: Able to maintain and build relationships, contributing to team success.
• Flexibility & Proactivity: Flexible, patient, and proactive in approach.
• Independence: Capable of working independently with minimal supervision
• Project Management: Competent in managing multiple projects.

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Head of Sales (45 minutes)
• Final Interview: Final Interview with IMS Sales Director (1 hour- In person).

Perks of the job:

• 25 days annual leave plus bank Holidays.
• Birthday holiday day and long service days after relevant periods.
• 10 days contractual sick pay following a period of service.
• Learning & Development opportunities.
• Staff days out & social evenings.
• Excellent work-life balance.

Equal Opportunity Employer

At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between. 

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.

We operate across three dynamic divisions:

Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.

Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

Key Achievements

🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs

🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen).

🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK

🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time