Service Engineer

Location:

Hagerstown, Maryland, United States

Job ID:

R0085633

Date Posted:

2025-04-18

Company Name:

Hitachi Rail USA, Inc.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Hitachi Rail is looking for an enthusiastic self-motivated Service Engineer in Hagerstown, MD who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic.

As Service Engineer the candidate will work alongside to Design and Manufacturing as well as Customers and Vendors Field Engineers. The candidate must demonstrate passion for innovation and understanding of various engineering systems. The responsibilities include, but are not limited to:

• Interface with Direct Manager, Field Engineers and Technicians during the daily activities ongoing on the railcars Depot.
• Monitor the Reliability, Availability, Maintainability and Safety (RAMS) of the systems during the commissioning and warranty periods, publishing monthly reports until the reliability, availability, and maintainability criteria are met.
• Develop, update, and maintain a database of the failures occurred during the revenue service.
• Perform RAMS analysis.
• Interface with Design and Manufacturing Engineers in the analysis of the failure and research of root cause.
• Contributing to the assessment of the RAMS performance and to the upstream identification of the necessary RAMS requirements to ensure the achievement of the Project RAMS targets
• Develop and deliver technical training, testing and certification documents.
• Having a pro-active challenging view on the RAMS data/results he/she handles to enhance the adequacy and consistency of the RAMS studies and requirements.  
• Ensure the identification and analysis of non-conformities identified during validation.
• Identify and select the required spare parts by using User Manuals and Illustrated Spare parts Catalog.
• Review of Work breakdown structures and bill of material.
• Identify needs of specific maintenance equipment and tooling.
• Perform concurrent engineering design reviews and analysis to assure maintainability of product.
• Provide efficient support to Engineering to improve the product and its reliability.
• Follow direction of Direct Manager.
• Adhere to company policies & procedures.
• Maintain a positive rapport with the clients in relation to the Corporate Customer Care Policy

Qualifications:

• 1-3 years of related engineering experience
• Proficiency with MS Office applications
• Experience with mechanical/electrical maintenance process.
• Strong communication skills with English language proficiency.
• Ability to work effectively on cross-functional teams and interface with all internal and external stakeholders.
• Ability to work with minimal supervision.
• Time management skill; sense of priorities; structured and organized with hands-on approach.
• Ability to gather and analyze data and to work with figures.
• Solid judgement along with decision making skills.
• Strong proactive capabilities.

Education:

•   Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or related field is mandatory.

Benefits: 
 
Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, a Retirement Savings Plan, and Paid Vacation. We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities. 

The salary range for this position is   $84,080 to $126,120 per year.  Final pay is determined by the candidate’s experience, skillset and ability level, internal equity and location.

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“In accordance with the DOT’s FRA and FTA programs, Hitachi’s substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.”

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to hrunitedstates@hitachirail.com.

Queries other than accommodation requests will not be responded to.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at  https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

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