Director Technical Operations Manager

Position Overview

ABOUT APOLLO

Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.

OUR PURPOSE AND CORE VALUES

Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:

The leading provider of retirement income solutions to institutions, companies, and individuals.

The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.

A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference.

We are building a unique firm of extraordinary colleagues who:

Outperform expectations

Challenge Convention

Champion Opportunity

Lead responsibly

Drive collaboration

As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.

OUR BENEFITS

Apollo relies on its people to keep it a leader in alternative investment management, and the firm’s benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.

PRIMARY RESPONSIBILITIES:

• Oversee the day-to-day technical operations, ensuring efficiency, reliability, and security.
• Adhere to service delivery processes, ensuring timely resolution of technical issues and adherence to SLAs.
• Develop and implement Technical best practices and standard operating procedures.
• Lead and mentor the Technical Operations team to enhance performance and service quality.
• Serve as the primary point of contact for Infrastructure escalations, providing excellent customer service and communication.  Effectively triage Major Incidents, understanding technical challenges and path to resolution.
• Work closely with internal Infrastructure teams to understand operational inefficiencies and shift-left operations to Technical Operations team.
• Communicate technical concepts to non-technical users in a clear and approachable manner.
• Vast understanding of network concepts, including LAN, WAN, VPN, and firewall management.
• Troubleshoot and resolve networking issues to minimize downtime and disruption.
• Collaborate with vendors and service providers for support and escalation for all critical applications and infrastructure.
• Ensure Technology systems and processes comply with security policies and industry regulations.
• Work closely with Cyber Security team members to align on security posture, policies and governance.
• Experience with Server Operating Systems (Linux/Windows), Storage, Azure, Exchange, Active Directory, SQL Server.
• Manage and support Office 365 applications, including Exchange Online, SharePoint, Teams, and OneDrive. 
• Extensive understanding of complex troubleshooting efforts, problem solving skills, and ability to manage major incidents.

Qualifications & Experience

• Bachelor's degree or higher in Computer Science, Engineering, or related
• Proven experience managing and troubleshooting Microsoft Office 365 environments.
• Strong knowledge of networking principles, including TCP/IP, DNS, DHCP, VLANs, and VPNs.
• Experience with ITIL service management principles and incident resolution.
• Familiarity with cybersecurity best practices and compliance frameworks.
• Excellent problem-solving skills and the ability to manage multiple tasks in a fast-paced environment.
• Strong communication and leadership skills, with a customer-first mindset.