Location:Krakow, Lesser Poland, PolandJob ID: R0090790Date Posted:2025-05-06Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):IT, Telecom &amp; InternetJob Schedule: Full timeRemote:NoJob Description:The opportunityWe are seeking a dedicated and detail-oriented ServiceNow service or product manager to join our team. This role is crucial in managing and prioritizing development demands that impact the backend experience in ServiceNow, specifically focusing on the service delivery team, service desk, and on-site support. The ideal candidate will gather requirements, manage the pipeline, and ensure timely delivery of solutions.How you will make an impact<ul><li>Demand Management: Identify, assess, and prioritize development demands related to ServiceNow that affect backend operations.</li><li>Requirement Gathering: Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery, service desk, and on-site support teams.</li><li>Pipeline Management: Manage the pipeline of development requests, ensuring that high-impact demands are delivered efficiently and effectively.</li><li>Stakeholder Communication: Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines.</li><li>Documentation: Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes.</li><li>Quality Assurance: Ensure that delivered solutions meet the specified requirements and quality standards.</li><li>Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management.</li></ul>Your background<ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.</li><li>Proven experience as a ServiceNow service or product manager, or in a similar role.</li><li>Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support.</li><li>Excellent communication, organizational and analytical skills.</li><li>Attention to detail to ensure solutions meet requirements and quality standards.</li><li>Proactive mindset for process improvements.</li></ul>Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Product Manager - Service Delivery Enhancement

Location:Krakow, Lesser Poland, PolandJob ID: R0090790Date Posted:2025-05-06Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):IT, Telecom &amp; InternetJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunityWe are seeking a dedicated and detail-oriented ServiceNow service or product manager to join our team. This role is crucial in managing and prioritizing development demands that impact the backend experience in ServiceNow, specifically focusing on the service delivery team, service desk, and on-site support. The ideal candidate will gather requirements, manage the pipeline, and ensure timely delivery of solutions.How you will make an impact<ul><li>Demand Management:&nbsp;Identify, assess, and prioritize development demands related to ServiceNow that affect backend operations.</li><li>Requirement Gathering:&nbsp;Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery, service desk, and on-site support teams.</li><li>Pipeline Management:&nbsp;Manage the pipeline of development requests, ensuring that high-impact demands are delivered efficiently and effectively.</li><li>Stakeholder Communication:&nbsp;Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines.</li><li>Documentation:&nbsp;Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes.</li><li>Quality Assurance:&nbsp;Ensure that delivered solutions meet the specified requirements and quality standards.</li><li>Continuous Improvement:&nbsp;Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management.</li></ul>Your background<ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.</li><li>Proven experience as a ServiceNow service or product manager, or in a similar role.</li><li>Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support.</li><li>Excellent communication, organizational and analytical skills.</li><li>Attention to detail to ensure solutions meet requirements and quality standards.</li><li>Proactive mindset for process improvements.</li></ul>Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Product Manager - Service Delivery Enhancement

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HITACHI ENERGY

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