Transdev

Dispatch Supervisor

Oakland, CA, US

In-personFull time roleMid Level

18 days ago

About the Job

Dispatch Supervisor

Transdev in Oakland, CA is hiring a Dispatch Supervisor. Our Dispatch Supervisor is responsible for leading a team of Dispatchers and overseeing daily service performance, ensuring the seamless execution of missions requested by our client. This role focuses on team leadership, operational efficiency, and delivering high-quality results. As a Dispatch Supervisor, you will not only help drive operational excellence but also contribute to meaningful advancements in transportation that impact our community. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Competitive compensation package of Minimum $68,640 / annually - Maximum $79,070 / annually

Benefits include:

Vacation: minimum of two (2) weeks
Paid time off: maximum of 4 days
Sick days: maximum 8 days
Holidays: 11 holidays
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the Oakland location policy.

Key Responsibilities:

Develop and execute daily operations plans, aligning with client specifications and priorities.
Provide leadership and oversight for on-site workforce to ensure daily operational goals are met.
Strategically plan and forecast workforce needs to align with client demands and operational goals.
Manage timecard approvals to ensure accuracy and compliance with payroll policies.
Administer corrective actions as needed, ensuring fairness and adherence to company policies.
Maintain a high level of confidentiality in handling sensitive operational and personnel matters.
Lead team briefings and focused discussions, keeping employees informed of updates and expectations.
Support the leadership team with managing daily tasks, including mission assignments, meetings, and stakeholder communication.
Translate client and Transdev KPIs, metrics, and deliverables into actionable daily performance goals.
Drive continuous improvement initiatives.
Ensure operational efficiency through policy implementation, problem resolution, and workforce management.
Maintain a strong focus on data-driven decision-making to improve processes and service delivery.
Other duties as required.

Qualifications:

High school diploma or GED equivalent
Minimum of 2-3 years of transit supervisory experience preferred.
Excellent communication & interpersonal skills.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

About the Company

Transdev

Issy-les-Moulineaux, France

5000 +

Transdev is a leading public transport company, delivering high quality transportation services around the world. We offer integrated & multimodal mobility solutions that contribute to the development of territories & the well-being of their inhabitants. Our teams use our wealth of local knowledge and international experience to bring public transport services to the heart of communities. Because moving is essential to meet, work... or simply to live, our purpose is to empower freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good. We are actively involved in the energy transition and bridging the social divide. We connect and reconnect people & communities, the rural to the urban, providing solutions tailored to the needs of our customers and passengers. We share and act for the collective, to contribute to the well-being of society and to create opportunities and progress. We care about people and the environment, in order to achieve reliable and sustainable mobility. We dare to take up challenges and step out of our comfort zone to always offer the best solutions and innovations in response to tomorrow's challenges. We are proud to make 11 million people travel daily across 5 continents. We are people serving people. And mobility is what we do.