Senior Dispatcher

Lead Dispatcher
Transdev in Olathe, KS is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the 
routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented 
professionals who are dedicated to safety.

Transdev is proud to offer: 

Non-CBA Position:

• Competitive compensation package of minimum $25.00 – Maximum $27.00

Benefits include:
• Vacation: minimum of two (2) weeks after one year of employment.
• Sick days: 5 days
• Holidays:  8 standard.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term 
disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities: 
• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the Dispatch Supervisor in training new employees.
• Other duties as required.

Qualifications: 
• High school diploma or GED equivalent
• Minimum of 2-3 years of transit supervisory experience preferred. 
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not 
authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:
The essential functions of this position require the ability to:
• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed 
outside, work alone and in remote locations. 
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible 
sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 
50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at 
ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable 
amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and 
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview 
process, please contact us.jobs@transdev.com

Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the 
U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to 
operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev 
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. 

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 
110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by 
our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, 
and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an 
overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. 
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The 
physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of 
this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial 
consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, 
religion or other legally protected status.

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